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“Nice stay”

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Condado Lagoon Villas at Caribe Hilton
Ranked #25 of 47 Hotels in San Juan
Orlando, FL, United States
2 reviews
“Nice stay”
Reviewed 22 May 2014

My wife and I stayed in the Caribe Villas for a long weekend as a quick couple getaway. We enjoyed the stay. The room was clean and quiet. The view was great. the check in and check out process was quick and efficient. We spent most of our time at the Hilton Caribe hotel pool, bar, restaurants and beaches. the Villas are connected by a short walkway and really feels like part of the hotel. the staff was friendly and helpful when needed. The beach and water were great. It does get really windy on the pool deck, but that area is great as well. Good location as we visited the Condado strip on a couple occasions as well as old San Juan - both very short cab rides (you can walk to the Condado strip). The restaurant choices at the hotel were fine even though we were looking for more of the local flavor and ate most meals outside the resort. The only criticism I would offer is that the rooms in the Villas need to be updated or remodeled. You can tell they have been well used, and although the rooms were clean and tidy, there is only so much you can do with worn and used flooring, fixtures and finishes. I did not visit the rooms in the hotel portion so I can not speak for those.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Gregory M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, 26 May 2014
Thank you for your feedback on your room recent stay at Condado lagoon Villas.

We aim to deliver great service and a memorable experience, and your comments help us understand where we need to improve. Once again, thank you for your feedback and we hope you give us the opportunity to serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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765 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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English first
San Juan, Puerto Rico
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 May 2014

We reserved a suite and we were upgraded to a villa. This one have 2 full bathrooms, kitchen with a big refrigerator, a stove, glassware, utensils etc. 2 balconies one with ocean view and the other looking at the lagoon. The villa was really big with a walking closet in the bedroom. Staff is really nice and they try to help you with everything you need. I will not hesitate to stay here if you get a good deal, because is a little expensive. Big pool and a private beach. Parking is 19 dollars per day. The only negative thing I saw is the system that they use with the parking, that you have to validate the ticket every time you are going out. They don't have a casino. You will have to go to another hotel if you want to play. I will recommend the casino in the Sheraton at Old San Juan. Free parking if you get the players club card(that is free), free drinks (just give a tip to the server). They even give you a sandwich for free. No smoking casino which I love.

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank Enid_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, 26 May 2014
Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Your comments help us improve our product and service and better understand the needs of our guests. I will share your comments with the parking management.

Thanks again for your comments and we hope to see you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, United States
1 review
Reviewed 19 May 2014

Except for the food our vacation stay at Caribe Hilton was excellent. The hotel grounds were beautiful and the wildlife sanctuary in the middle of the property was a key feature. The breakfast buffet was likewise excellent, unfortunately after that the food took a significant turn for the worse. Mortons was excellent but too expensive to eat there during the length of our stay.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, 21 May 2014
Thank you for staying with us and for your candid feedback of your stay with us. I apologize that we did not meet expectations.

We are always looking for reviews to provide insight into our guest experience and I will keep your review in mind as we look towards refresh options

Thank you again for your feedback and I invite you back to stay with us the next time your travels bring you to the area.
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California
Level 6 Contributor
254 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
Reviewed 15 May 2014

The hotel grounds are quite beautiful & the private beach is lovely. The food is good, no wows, just good but fairly priced. The room was nice & the bathroom was almost as big as the room. The balcony was small albeit with a decent view. On arrival, we had to wait a considerable amount of time to check in as not enough bodies were behind the check-in desk. That is okay & par for the course for big hotels I reckon--reminded of Las Vegas wait times to check in. The issue that I had with this hotel was the lack of staffing--not enough bodies on staff to cater guests.... I called the front desk & asked for towels, they never arrived & we were due elsewhere, so I dried off with a hand towel... Heck, if I would have known that I would be drying myself with a hand towel, I would have stayed at the local camping grounds or a youth hostel. The next morning, we rang because housekeeping did not replace our sugar, coffee, tea, etc. It never arrived. In summary: You must have patience. The highlight of this hotel was the nightlife (a DJ) that begins to play around 2200 hours & the bar scene. On a side note, the bar tenders (can't recall names ?Ismael ?Manuel, ?Fidel ?Aurelio) were the highlight of our visit for the over the top friendliness & attentiveness. For a hotel of this caliber, I cannot believe that they do not have live entertainment.... That would make me go back despite the suboptimal service.

Room Tip: When you arrive, ensure you have enough toiletries because when you call the front desk, there will...
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  • Stayed November 2013, travelled with family
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Helpful?
2 Thank LatinaGlobeTrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, 21 May 2014
Thank you for your feedback on your room recent stay at Condado lagoon Villas. I am sorry we could not meet your expectations.

We aim to deliver great service and a memorable experience, and your comments help us understand where we need to improve.

Once again, thank you for your feedback and we hope you give us the opportunity to serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, TX
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 May 2014

My family and I stayed at this resort prior to catching a cruise ship from San Juan. When we checked in at approximately midnight, we were pleasantly surprised to find that not only was the front desk fully manned, but that the Night Manager also came out to assist with checking guests in. The next morning, after breakfast, we strolled about the grounds. The birds (peacocks and one very ambitious turkey) were fun to watch and the pool area was absolutely beautiful. It was almost enough to convince us to cancel out cruise and stay in San Juan! Definitely a place we will come back to!

  • Stayed May 2014, travelled with family
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Helpful?
1 Thank SkaterTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, 21 May 2014
Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We are delighted to read your stay was a pleasant one and thank you for taking of your time to share your experience with everyone.

Thanks again for your comments and we hope to see you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 May 2014

The hotel staff was unapologetic and unresponsive to false fire alarms every night. This awoke our children and scared them consistently. We were asked to leave the building and no announcements were made to return. On top of it, my elderly parents had to walk up and down stairs during these false fire alarms. During the day, constuction was being done that would vibrate and create extremely loud noises. After being promised a discount, nothing was done when the final bill came. When i asked to talk to manager, excuses were constantly being made.

  • Stayed May 2014, travelled with family
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Helpful?
3 Thank Fatima A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, 21 May 2014
Thank you for your feedback on your room recent stay at Condado lagoon Villas. I am sorry we could not meet your expectations.

We aim to deliver great service and a memorable experience, and your comments help us understand where we need to improve.

Once again, thank you for your feedback and we hope you give us the opportunity to serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 May 2014

We have stayed at the Caribe Hilton for many years, always welcoming, lots to offer, great crowd by the outdoor pool, great music, a happening place. The beach is an added plus, beautiful swimming area, lots to see and do on the property. Never disappointing. Great bar area and entertainment during the week. Has it all!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank 538barbaraf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LGMarcano, Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review, 21 May 2014
Thank you for staying at the Condado Lagoon Villas at Caribe Hilton while visiting beautiful Puerto Rico

We appreciate you taking the time to share your experience while at our property and we are delighted to read your stay was a pleasant one. Your comments help us improve our product and service and better understand the needs of our guests.

Thanks again for your comments and we hope to see you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Condado Lagoon Villas at Caribe Hilton

Property: Condado Lagoon Villas at Caribe Hilton
Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Official Description (provided by the hotel):
Peaceful and set aside, the Condado Lagoon Villas are close to all the Caribe Hilton resort amenities and can enjoy the flexibility of our villa accommodations, each divisible into three separate units or combined into spacious suites, perfect for families or groups. Guests at the Condado Lagoon Villas can also enjoy the convenience of a separate check-in exclusively for Villas guests. ... more   less 
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan

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