It was the first time in my traveling career that I had to buy rubber gloves and clean my own room. I had to worry about MOLD blowing from a filthy air-vent over my bed and into my lungs while I slept. And it was the first time that I had to sleep with my sliding glass door open to make the smell of the MILDEWY room bearable. During my stay at THE CONDADO LAGOON VILLA at CARIBE HILTON, I discussed all of my concerns with staff from the hotel and nothing was done about it. I asked numerous time to be moved to another part of the hotel... but this simple accommodation was never fulfilled . Even when I noted that I am a HHonors Diamond Member. I included below, a part of the letter that I wrote to the Hilton Diamond Desk:
"After, what seemed to be like pushing through the thick smell, I reached the large sliding glass doors on the other side of the room. I struggled to get it open as fast as I could, at the same time holding my breath. Once opened, I felt like I could breath a bit better. Taking large gasps of the fresh ocean filled air I started to relax. I thought I should go explore the room a bit further. After about 20 seconds, I realized I should document some of the thing that I had found. A bathroom that wasn’t cleaned. Dead flies/ bugs and long hairs located randomly throughout the bathroom (which a simple swipe of a rag would have picked up, if it were done). Mildewy bathroom tiles and mold growing outside of the air vent located next to the bed was just the tip of the iceberg. The worse thing of all was a piece of bathroom tissue laying on the ground next to the toilet (as if someone had just went to the bathroom in a room that I’m now occupying). I felt sick, knowing that I could not do anything about the room. I went down the street bought some Febreeze and cleaning spray and made the room a bit more tolerable. I thought to myself that I would just have to deal with it until I could make arraignments for a different hotel. Two days later all 6 loyal HHonors Diamond members packed up and moved over to the Ritz Carlton to finish out our stay in the San Juan area."
I am writing this post for no other reason than to pass along this information. Before making reservations in this hotel, please consider looking elsewhere first!! I travel for work and spend most of my time on the road... and this was the worst hotel that I have ever stayed in. If you have any questions regarding this stay my email address is: MikeTripAdviserReply@gmail.com
- Official Description (provided by the hotel):
- Peaceful and set aside, the Condado Lagoon Villas are close to all the Caribe Hilton resort amenities and can enjoy the flexibility of our villa accommodations, each divisible into three separate units or combined into spacious suites, perfect for families or groups. Guests at the Condado Lagoon Villas can also enjoy the convenience of a separate check-in exclusively for Villas guests. ... more less
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- Also Known As:
- Condado Lagoon Villas At Caribe Hilton Hotel San Juan