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La Terraza de San Juan
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Reviews (788)
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All reviewsrooftop terracesmall infinity poolfull kitchenliving roommodern amenitiesquiet streetboutique hotelwasher dryercafe con lechefirst floorhome away from homebed was very comfortablethe location is perfectfew blocksparking garagesmall hotelcruise port
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601 - 606 of 788 reviews
Reviewed 29 March 2014

We stayed in the hotel for three nights and it has a lot of positive points. The rooms are large with comfortable beds and walk-in showers in the bathroom, staff are really friendly and breakfast was really good (as previous reviewers have mentioned, it consisted of fresh fruit, nice coffee and bread with some fillings). Also, the rooftop pool is really pretty and it will be even better up there once the bar is complete.

However, unfortunately the hotel hadn't warned us that the room we were staying in (San Juan Bautista, number 123) was in the middle of a building site, with work taking place on both sides of us. Between around 7:30am and 9am each morning the builders would start to prepare to work, and because the windows have only wooden slits without glass and I'm a light sleeper, this was enough to wake me. They would then start with the machinery at 9am and this was so loud that you could hardly hear each other speak. Sadly, this made it quite unpleasant getting ready for the day after breakfast and had we been warned about this we would not have chosen this room, especially at the price charged. We did feed this back when we were leaving and they did apologise and inform us that the work was due to have finished already, but it would have been nice to have been warned once they knew it wouldn't be finished. Additional minor annoyances were the lack of shelves and coat hangers in the room and it would be good to add safety deposit boxes too.

Overall, it's hard to give this hotel a rating and I've kind of settled on 3 as the average of "1" for the building work issue and "5" for everything else...

  • Stayed: March 2014, travelled as a couple
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Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2014

My sister and I stayed here for one night after our cruise. The staff were exceptionally friendly, helpful and knowledgeable. We booked a standard room with two beds, and though the hotel didn't have this information when we checked in, the staff went out of their way to accommodate us. We would never have had this level of service at one of the larger hotel chains. I've stayed in San Juan before at a 4.5 star hotel, and La Terraza was far superior in every conceiveable way. If you're looking for a quaint, spacious and comfortable hotel in the heart of the old city, this place is for you!!! I will definitely stay here again.

  • Stayed: March 2014, travelled with family
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2  Thank SandraSchwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

We stayed for 4 nights and felt we were in the lap of luxury. We had an apartment in the charming old section of the hotel, complete with 20' ceilings, full kitchen, 2 bedrooms, 2 baths and 3 living room window balconies overlooking the street. Yet, it was so quiet at night it was wonderfully restful (and I am a light sleeper). Oh, and the washer/dryer came in handy after a muddy trip to the rainforest. It is in an ideal location on a quiet street, but just a few minutes from shops, restaurants and sights. It is also well equipped with air conditioning (each room had its own thermostat) and plenty of hot water.

The rooftop pool was a lovely place to unwind and it is open until midnight. At 9 am we walked upstairs to the rooftop terrace and there was our breakfast, beautifully laid out for us. (Breakfast consists of fresh fruit, ham, cheese, pastries, juice and coffee/tea.) I mistook the wrong table and didn't see the teapot left for me, so the manager himself walked up 4 flights with a fresh pot of hot tea for me. Such excellent service (thanks, Franklin!). One morning I overheard the front desk staff arranging a yoga class for a guest. They were extremely helpful at all times and couldn't do enough for us.

We loved this wonderful hideaway in Old San Juan and can't wait to return. This beats staying on the beach in a mega hotel any day.

We were able to take advantage of a very nice last minute discount at La Terraza. We had to book directly through the hotel's website. Watch for a popup about it on TripAdvisor.

Room Tip: Room 5 is the way to go (a suite on the top floor with two baths, two bedrooms, living room and full kitchen). A great room for a family of four and the kitchen allows you to prepare meals in your suite. Nice and quiet, too.
  • Stayed: March 2014, travelled with family
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2  Thank Alexandrasmom817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2014

My wife and I stayed for two nights before boarding our cruise and it was a great experience. We fund the hotel to be spacious and comfortable while maintaining an old world charm and ambiance. The neighborhood was wonderful and we could walk from the hotel to almost anywhere we wanted to go. Most of all we found the staff to be warm, kind and very helpful. It was a great experience!

  • Stayed: February 2014, travelled as a couple
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1  Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2014

Excellent staff, excellent hotel! Deserves another star. It felt like our own private apartment... A nice change from the typical commercial hotel. No doubt I will stay here again! Highly recommended.

  • Stayed: February 2014, travelled as a couple
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3  Thank Mowrey1723
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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