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“Excellent Staff”

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Ciqala Luxury Suites
Ranked #12 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 1 July 2013

The staff at the Ciqala were amazing. Everyone that worked the front desk was pleasant and helpful when we were looking for things to do in the area. The maintenance guy was also helpful when looking for an HDMI cable to connect our laptop to the TV. The free breakfast everyday and free dinner Tuesdays and Thursdays was a perk and also delicious. The room was more than we expected. The only negative was not having a pool and no discounts offered for other hotels that have one. The location was a little further away than we wanted and it took us a little bit to actually find the place. Overall a good experience for the two couples.

Room Tip: The penthouse rooms were the best and not pricy at all
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  • Stayed: June 2013, travelled as a couple
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Thank TheCrumbles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 2 July 2013

Dear TheCrumbles,

Thank you very much for sharing your review with us in this page. It is very delightful to read that you and your companions enjoy your stay with us, all services that we have added to enhance our guests satisfaction and of course, once again reading that our staff continues to exceed our guests’ expectations is priceless. We don’t have a pool in our premises, this is why we gladly provide transportation to/from the Condado Beach. The other hotels that feature a pool only allow their guests in this area; they unfortunately don’t offer day pass.

Once again, thanks so much for your review. You can consider CIQALA as your home in Puerto Rico and we look forward to continue welcoming you on your next visits to our enchanted island.

Warmest regards,
CIQALA Luxury Home Suites
Management Team

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767 - 773 of 896 reviews

Reviewed 22 June 2013 via mobile

We checked in late after midnight with welcoming service after a 10-15 min taxi from San Juan Int'l. Put in suite on 7th floor, could not believe the size and quality of the room! Beautiful decor, huge comfy king bed with real comforter, felt like home. This place is even better than it looks and sounds in the reviews. We will absolutely recommend Ciqala, and they here again if we are fortunate to make it back to PR again!

  • Stayed: June 2013
    • Cleanliness
2  Thank Leahmik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 23 June 2013

Dear Leahmik,

Thanks so much for taking of your time to share your experience in this review. It was an honor to have you as our guests, we also want to thank you for choosing our hotel during your visit to our island. We are truly happy to read that you enjoyed your stay with us and all comforts provided. We also want to thank you for the strong recommendation provided, we really appreciate it.

Once again, thank so much for staying with us and for sharing your review. We truly look forward to continue welcoming you back to your home in Puerto Rico on your next visits.

Warmest regards,
CIQALA Luxury Home Suites
Management Team

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Reviewed 18 June 2013

I took my daughter as a gift since she didn't want to attend her High School prom. It was a 4 day trip but so worth it. The people @ Ciqala were absolutely great. Our flight arrived @ 12:45am & on our way to the hotel I got lost but thank GOD for Rafael who works @ the front desk & was waiting for us to arrive :-) who became our human GPS (Muchas gracias) & stayed on the phone until we got to the hotel.
Our room (801) was beautiful & clean & housekeeping was just too sweet. Leyda was very friendly & a sweetheart. The complimentary breakfast was amazing & delicious. All around, Great staff @ Ciqala's <3!

  • Stayed: June 2013, travelled with family
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1  Thank Puchie73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 19 June 2013

Dear Puchie73,

We want to thank you for taking of your time to share your review with us via this page. We are genuinely honored to read that you enjoyed your stay with us and that our staff exceeded your expectations, especially our Rafael and Leyda. We are also happy to read that you were able to enjoy breakfast with us. Please consider CIQALA Luxury Home Suites your home in your piece of Caribbean in US territory.

We look forward to see you and your family again soon. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Home Suites
Management Team

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Reviewed 15 June 2013 via mobile

Stayed here for one night prior too leaving on our cruise for our honeymoon. The spacious apartments were well decorated and clean. The surrounding area was okay, but it seemed a little dangerous for tourist to mosey around. Overall a good one night stay.

  • Stayed: November 2012
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3  Thank Arizona737
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciqala, Owner at Ciqala Luxury Suites, responded to this reviewResponded 17 June 2013

Dear Arizona737,

Thanks so much for taking of your time to share your review with us and other people who are looking for a place to stay here in Puerto Rico. We are happy to read that you liked our spacious Suites and decoration. Our location is Miramar, the second historic zone in San Juan, Puerto Rico. All building are kept as original and constantly under well maintenance. Our are is constantly monitored by the local police and it is safe to walk around at any time of the day. We encourage you to stay with us on your next visit to our island and we will be more than happy to provide you with a list of things to do and places for sightseeing within walking distance.

We truly look forward to welcoming you back at your home in Puerto Rico on your next visits to this enchanted island.

Warmest regards,

CIQALA Luxury Home Suites

Management Team

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Reviewed 15 June 2013

My husband and me been traveling to Puerto Rico for around twenty years since we moved to Tampa Fl,we been in diferents hotels and vacation places around the island, not any one like this place amazing people ,beautiful rooms and impecable clean,the enviroment make youfeel like family, we have the opportunity to met the owner, Lisa,we have a family matters and Lisa help us with the situation,we have eight excellents days in Ciqala.The pictures and reviews don't lie.

Thanks! Lisa and all yours staff for make this little vacation an amazing one.

Room Tip: Sp rooms close the kitchen perfect for my husband.
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  • Stayed: June 2013, travelled as a couple
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Thank rocien99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ciqala, Owner at Ciqala Luxury Suites, responded to this reviewResponded 17 June 2013

Dear Rocien99,

We appreciate the time taken to share your experience in this review with us and other future travelers in this page. It is our pleasure to read that you enjoyed your stay with us and that our staff and owner exceeded your expectations. We are also glad to read that our Lisa was able to help you with the situation that you had during your stay. Thank you so much for staying with us and for sharing your review.

We truly look forward to welcoming you back at your home in Puerto Rico on your next visits to this enchanted island.


Warmest regards,

CIQALA Luxury Home Suites

Management Team

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Reviewed 12 June 2013

Aaaaaah!, was my reaction when I walked through the door of this gorgeous apartment. The tastefully furnished spacious living room/dinning room combo immediately invites you to throw down your luggage and kick off your shoes and relax. The cool marble floors, flat screen TV with cable and leather sectional sofa add to the modern decor. Aaaaah, then the high-tech kitchen takes the cake with granite countertops, high end appliances and Circulon cookware. Aaaaah, then you walk into the huge king master bedroom with walk-in closet with his and hers built-in storage drawers, marble bathroom with his and hers sinks and mirrors, jacuzzi tub with its own flat screen TV. I dubbed the Rain Forrest shower head the Aaaaah shower. The huge shower head drips gently, like a tropical rain drizzle.
But wait, the real Aaaaaah moment is when you let your yourself descend onto the memory foam mattress king bed and you body just melts on that soft as a cotton ball, sweet dreams abode. I tried watching the flat screen TV in the bedroom, reading and web surfing, but I tended to fall asleep so quickly on that sweet soft bed. I need to call Lola and ask her who makes that lovely mattress.....
I went home to PR to visit my family who are all spread out over the island. But, my husband and I enjoyed just hanging around in Miramar, a lovely borough of San Juan where the apartment is located. We enjoyed dining right across the street at La Jaquita Baya, with an array of very tasty treats such as Smoked Pork Chop, Bistec Encebollado and the freshest Chillo(fish) ever. The combo Ceviche at theThe Lima Restaurant is the best I ever had and the Carne Frita and Mariscos Combo Plate at Los Pinos Restaurant was filling. Those two restaurants are on Avenida Juan Ponce De León, four short wakable blocks away and parallel to Manuel Fernandez Juncos where Ciqala is situated.
We enjoyed a movie matinee at The Cine De Bellas Artes, also on Avenida Ponce de León. We bought tasty treats and beer at their Café and took them into the theater,relaxed and watched our movie on soft comfortable oversized leather seats. Miramar is well monitored by the local police and we felt safe walking around the neighborhood during the day and into the evening.
The complimentary cooked to ordered daily breakfast and the complimentary Tuesday and Thursday complimentary dinners at Ciqala were the icing on the cake. Ciqala's friendly and resourceful staff made us feel at home.
We will never stay at a hotel or resort in San Juan ever again. I don't care how close to the beach they might be. We rented a car and visited El Viejo San Juan and dined there some nights. We also visited El San Juan Hotel in Isla Verde and listened to great music in the evening. We had lunch at La Concha Hotel in El Condado. We had the tastiest Asopao de Camarones and most tender Churrasco Steak at Caribe Hilton Hotel at Il Giardino Tratatoria Restaurant and walked on their beach and watched tropical fish off their lighted boardwalk. Aaaaah, we had the best of two worlds. We felt like the locals in our luxury apartment in Miramar and enjoyed visiting the sites and fancy hotel resorts in San Juan. Aaaaaah that is the life! Too bad it only lasted 12 days. We'll be back next year....

Room Tip: Go for the One Bedroom Presidential suite or better. You won't regret it.
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  • Stayed: June 2013, travelled as a couple
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5  Thank Elsa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 12 June 2013

Dear Elsa M,

We want to thank you for taking of your time to share your review with us. We are truly happy to read that you enjoyed your stay with us, that you were able to explore around our zone and notice that it is safe and constantly monitored by the local police. We were also delighted to read your lovely comments about our Presidential Suite and our team exceeding your expectations.

Please consider CIQALA Luxury Home Suites as your home in Puerto Rico, we will be honored to welcome you back on your next visits to our enchanted island. Once again, thanks so much for taking of your time to share your experience with us and others in this page.

Warmest regards,
CIQALA Luxury Home Suites
Management Team

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Reviewed 25 May 2013

We stayed in the Ciqala Suites for 5 nights. First we stayed in the 8 floor. The room was huge and we loved the decoration. It would be perfect for a young couple to stay. And you will be able to see the sea from the window. Only problem is the air condition, it was really loud. And you'd want to be aware when you wash your face, you probably will bump to the handler of a cabinet in front of you.And it will be better if there's a stool or anything to put cloth on in the shower room. Otherwise you probably have to take off cloth and leave everything outside. Also, the shower room will be pretty hot. because it does not have a vent. We moved to another floor the second night, thanks to the front desk lady. The new room is even bigger. And everything is perfect. It would be better if there are more trash cans. The suite is so big that we have to carry trash with us or move the trash can around.

The hotel provides free breakfast and free wifi. The breakfast was really nice and we loved it.Also they provide a free dinner on Tuesday and Thursday night. We had a long day on Tuesday, and the dinner just made me feel much much better. Almost saved my life. I really appreciate that.

The service was really good. Everyone was very friendly. The front desk lady helped us a lot. And they have a big visitor guide in the room and it is very very considerate. It has all kind of information you might need about the town, and it shows how the owner cares about their customers.

It was a little hard to find the hotel though, it'd better to print out a map with you.

Room Tip: The SP floor is for meals and gym. Probably you wont want to choose this floor. 804 has really loud...
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  • Stayed: May 2013, travelled with family
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Thank Rain G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 27 May 2013

Dear Rain G,

Thanks so much for choosing during your visit here in San Juan, it was a pleasure to have you as our guest. We are honored to read that once again our staff continue to exceed our guests ‘expectations. We want to inform that we have replaced the air condition on the unit as well as we are taking in considerations your suggestions provided in regards to adding hanger in the bathroom for clothes and the additional trash cans in the units. In regards to the towels, we provide additional towels upon guest’s requests.

We also take this opportunity to thank you for sharing your review with us, we are happy to read that you enjoyed your stay with us and all services provided. We hope to see you on your next visits to our enchanted island and you can consider CIQALA Luxury Home Suites as your home in Puerto Rico. Our team is committed to providing the highest level of service for our guests and this is why we love to deliver the best quality of service in San Juan. Once again, thanks so much for your review!

Warmest regards,
The Management Team
CIQALA Luxury Home Suites

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Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#8 Luxury Hotel in San Juan
#8 Business Hotel in San Juan
Price Range: £148 - £469 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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