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Ciqala Luxury Suites
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Reviews (953)
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All reviewspresidential suitemade to order breakfastconvenience store next doorla jaquitafood truckfree dinnerpuerto ricomini barrooftop poolold san juanjetted tubmaster bedroomlaundry roomwasher and dryerfull kitchencomplimentary breakfasttapas
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Reviewed 18 December 2013

This is NOT a Hotel. It felt like I was staying at a friends house. The neighborhood sucks, you can hear EVERYTHING the other guests are doing and even the elevator doors. The air conditioner did not work properly, but most importantly there is no security. And I mean ZERO cameras at the Parking or Hallways of the hotel, which made me feel very unsafe because of the neighborhood the hotel is located at. The door locks were almost none existent (very cheap). Me and my boyfriend went up to the kitchen area to ask for a wine opener and the staff didn't know if they even had one (which is ironic as they have wines in their mini fridge)! This might work for a big family looking for a kitchen to save money on food but NOT at all for a couples romantic weekend, or a "luxurious" get away. Proceed with caution.

Stayed: December 2013, travelled as a couple
2  Thank akrystel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 24 December 2013

Dear akrystel,

Thanks for your review. Our hotel features a security system that only front desk can open/close the gates to the private secured parking and only guests as well as our front desk staff can open/close our main entrance doors. Our hotel also feature security cameras in all legal and accepted common areas which are very visible to everyone. Miramar is the second historic zone in San Juan, as part of our history all buildings are kept as original under constant restoration, it is a very safe area constantly monitored by the local police. We are impressed to read your overall comment and mostly when you say that you nor our staff were able to find a wine opener as we feature fully equipped kitchen (completely equipped with everything including wine opener) as well as our main kitchen as we also include free wines and beers for two hours from Monday to Thursday.

We look forward to welcoming you back at our hotel. Once again, thanks for your review.

Warmest regards,
CIQALA Luxury Suites-San Juan
Management Team

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Reviewed 10 December 2013

Ciqala Luxury Suites is a beautiful property in a great location. We had no qualms about the neighborhood at all, oftentimes walking to dinner after dark while being serenaded by coquí frogs. Best of all, however, was the customer service. After noticing a small glitch with our reservation, the manager, Jorge, went above and beyond to make our stay in San Juan absolutely perfect. The other staff members were extraordinary, as well -- friendly, knowledgeable, and always ready to answer questions or provide assistance. I would not hesitate to stay at Ciqala again, and I would definitely recommend it to anyone looking for a clean, comfortable, and luxurious place to stay in San Juan.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TripReviewer1260
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 11 December 2013

Dear TripReviewer1260,

Thanks so much for taking of your busy time to share your review with us and other travelers looking for a place to stay in San Juan, Puerto Rico. We appreciate very much being the hotel of your choice during your visit to our island. We are always honored to read about our team exceeding our guests expectations, we are very happy to read about our Jorge and our Manager been part of your enjoyable stay. It is also nice to read that you were able to walk around within our location and notice that our location is safe as well as constantly monitored by the local police.

We look forward to welcoming you back home on your next visits to our island. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 8 December 2013

It was spacious and top end, the only thing I wasn't fussy about was the neighbourhood. Natalie was the best customer service employee I've every met. Always there to help answer questions, greeted you with a very warm friendly smile. The other staff members were also very good and equally as friendly, but she was made the stay that much more wonderful. Wonderful staff all around.

  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Maryann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 9 December 2013

Dear Maryann M,

Thanks so much taking of your time to share your review with us and others on this page. We appreciate being the hotel of your choice at the moment of choosing a hotel to stay here in San Juan. Miramar is the second historic zone in San Juan, this is why all buildings are kept as original and under constant restoration, it is also monitored at all the time by the local police. We encourage you to participate on the next upcoming event named Miramar Lives which will be taking place in all areas within our location during December 14-15 this year, this is a cultural event organized to create awareness about our beloved Miramar. We always love to read about our team exceeding guest’s expectation and we are honored to read that our Natalie made your stay more pleasant.

We look forward to continue welcoming you back home. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

Our room was beautiful! I figured since we had the Presidential Suite (most expensive room), that it would be. Spacious living room, dining room and kitchen, three great bedrooms, laundry room, huge closets, comfy beds, central air, TV's in each room, etc. However, the small things started to add up and in the end I was just annoyed.

The complimentary happy hour was a cheap 30 rack and bottles of wine the hotel bought and would pour into a glass for you. Okay, it was free, but I expected a bit more. We had complimentary breakfast every day which was great- made to order eggs, pancakes/waffles, bacon/sausage, oatmeal and some fruits. The last day we arrived at 930am (breakfast ended at 10am) and they were out of coffee. I asked if there could be some more and about ten minutes later they poured hot water in the carafe, essentially just watering down the end of the coffee that had been sitting out for 2 hours now- not exactly a refill. We also had complimentary dinner on Thursday night, and since it was Thanksgiving, we were excited that they were going to make a Thanksgiving dinner, which we were told by the front desk. Dinner was 6pm-8pm and we arrived at 6:30pm and everything was gone. The only options were rice and beans, turkey, stuffing and potatoes to begin with. The gravy was out and not replaced, and everything else wasn't replaced until about 7pm and was gone again with in minutes. Some guests came about 7:45pm and the person working literally told them "there was nothing left, sorry". However, a co-worker of his came up about the same time and managed to leave with a full plate (aka they had food saved for the employees, but told the guests everything was out). I was also expecting something more in general for Thanksgiving- at least one vegetable!

Additional issues included having a balcony, but not being allowed to use it due to insurance reasons, we were told. The TV's in the bedrooms only got four channels (the one in the living room had all cable channels) and the Wi Fi did not work in the bedrooms either. The place was definitely located in a semi-sketchy area, but being all in our 20's, we didn't really mind (I can understand why a family with children may not want to stay here). That being said, we consistently found the front door unlocked and no one at the front desk. AKA, any one could enter the building at points through out the night. Housekeeping didn't come until LATE, after 3pm most days, and our sheets were never replaced, the bed was just made and some days they forgot to give us certain items (no hand towels or face clothes one day, no shampoo the next). Staying with five people, we showered a lot and at one point I had to go to the front desk just to get a towel. We stayed on the 6th floor, and the common floor/dining room was above us, meaning the consistent sound of people moving chairs above us was heard from 6:30am on daily. Finally, we had a dishwasher and full kitchen, but was not provided with any dishwasher liquid or soap, which would have cost us extra. Even the coffee in the kitchen (which usually you get a pod of coffee at least) and the laundry detergent cost additional money. We had to buy a lot from the 24 hour store next to us.

In our defense, we did tip the staff at breakfast every day as well as at dinner and the house keeping daily at least $5, if not more. Not sure how I feel honestly- I feel like the customer service was sub-par, especially since we were staying in their most expensive room. The added "perks" were so-so, as I only enjoyed the complimentary breakfast. I think I would try a place closer to town, for a little bit more money in hopes of receiving better service.

Room Tip: Rooms on the 6th and 7th floor will be loud!
  • Stayed: November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Chelsy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 4 December 2013

Dear Chelsy B,

Thanks so much for taking of your time to share your review on this page. We appreciate being the hotel of your choice during your visit to Puerto Rico. We are glad to read that you found your Presidential Suite beautiful, all units feature the same style and taste of decoration.

Our complimentary happy hour features beers and wine for two hours added to our rates as well as all other complimentary services to enhance our guests experience. We have taken notes about your comments in regards to the coffee. In regards to the Thanksgiving’s Dinner, we provided a complimentary traditional Puerto Rican styled dinner, the food mentioned is exactly what we eat here in Puerto Rico as dinner for this celebration. We also ordered a separate dinner for our employees we were on duty as well as for our guests.

Our balconies are closed for security reasons, this is why we never advertise them. Our entrance doors feature an automatic security system that only our front desk staff and our guests with their keys can open/close them at any time. We have front desk services 24/7. The housekeeping team works from 8:00 am to 5:00 pm providing service floor by floor. As stated on our environmental guide provided to all guests upon arrival, we change the sheets very two days unless the guests request it to be changed on a daily basis with the request card that we also provided on the welcome kit (as stated, if guests want their sheets to be changed daily, they place the card on the beds and the maids change them).

We are very sad to read your review, however, we would love to have the honor of welcoming you back on your next visit to Puerto Rico. Once again, thanks for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 13 November 2013

I just want to say thank you again Jorge, for doing such an outstanding job with my room reservation and for turning such a frustrating situation into such a pleasure. I really look forward to my stay there now and can't wait. I hope everyone else there is as nice as you are.

  • Stayed: November 2013, travelled with family
    • Service
2  Thank Tootles63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 14 November 2013

Dear Tootles63,

Thanks so much for taking of your time to share your review with us. We really appreciate being the hotel of your choice during your visit to our island. We are glad to read that our Jorge turned your frustrating situation into a great one in a positive service oriented one. Please feel free to visit us whenever you get the chance to travel to Puerto Rico again, you may consider CIQALA your home away from home. It is our mission and culture to deliver the highest quality of service and to assure that every guests feel as at home while staying with us.

Looking forward to welcoming back home again soon. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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