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“Great Price! Huge Suite”

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Ciqala Luxury Suites
Ranked #11 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed 28 February 2014

We picked this hotel based on price and TA reviews. We were not disappointed. We had room 302 and originally I booked a 1 room hotel suite but this is actually a 3 Bedroom suite and they simply locked the 2 bedrooms we didn't use. The place was HUGE!

Large Dining Room
Large Living Room with comfy leather couch and big TV
Modern Kitchen with stocked fridge where most mini bar items are $1 each!!!
Laundry with washer and dryer - $3 detergent
Guest Bathroom- regular shower head, excellent water pressure
Towels- plentiful, semi soft
Master Bathroom- Rain Shower, jacuzzi tub
Master Bedroom - big comfy bed with soft linens, walk in closet, bathrobes, in room safe

The whole place is tiled and there are separate AC's in the Master Bedroom and the Living Room. The only bad thing is the placement of the bedroom AC is right above your head and after a few minutes, its way too cold blowing on your head.

Staff- very nice and helpful
Housekeeping- great every day, nice job
Parking- kinda tight, don't rent a huge car!
Breakfast- Free! and tasty
Dinner- Free Tues and Thurs - Puerto Rican dishes (was okay)
Sound- could not hear the elevator or other guests, could hear some traffic and dogs barking but nothing beyond regular city life
Bonus- small market next door for snacks etc
Even Better Bonus- La Jaquita Baya across the street, best meal we had in San Juan!
Safety Factor- Miramar is a nice neighborhood, we felt safe walking around

If we ever make it back to San Juan, I would totally stay here again!

  • Stayed: February 2014, travelled as a couple
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4  Thank melobeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 28 February 2014

Dear Melobeam,

It was an honor having you as our guests and being the hotel of your choice for your sty in San Juan, Puerto Rico. It is a pleasure to read that you enjoyed your stay with us, that our staff exceeded your expectations with great service and attention, as well as of all services that we have included to enhance our guests experience. We are also glad to read that you were able to walk around within our neighborhood and see that we are close to many different places within walking distance, but even more that you were able to see that our area is safe to walk around at all times of the day.

We are very happy to read that if you ever come back to our island, you will totally stay with us again and we look forward to welcoming you back home soon. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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721 - 727 of 912 reviews

Reviewed 23 February 2014

The accommodations were excellent, and only topped by the staff who work here. Everyone was so focused on helping my vacation be the best one for me, which really added to the time spent here.

Everything about the room (Presidential Suite) was amazing. Comfortable bedding, homey atmosphere, and a great kitchen (yes, I did a little cooking from food I bought at the Super Walmart!). They served a wonderful full breakfast, cooked to order, each morning which helped start the day. The dinners on Tuesday and Thursday were good (do not expect a fancy dinner, but do expect a well cooked meal that would be typically served at home).

All the recommendations for places to go, and even making the arrangements for me, helped take off stress and concern about what to do next.

The one *possible* down side is that there is no pool. But remember, there are so many beaches, whether you use the one in Condado that they have access to, or go to one of the beautiful island beaches, who needs a pool!

They are located close to Old San Juan and easy to commute to and from all the major roads. The staff will print out maps to assist you in your trips if you ask.

Room Tip: If you want the comfort of home and will be staying a full week, get the Presidential suite. It is...
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  • Stayed: February 2014, travelled solo
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6  Thank WendyRN118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 24 February 2014

Dear WendyRN118,

It was a pleasure having you as our guests. We appreciate your time invested to share your experience in this review as well as we want to thank you for making CIQALA the hotel of your selection during your visit to San Juan, Puerto Rico. We are very honored to read that you enjoyed your stay with us and that our staff completed an amazing vacation with great service; customer service is very vital for us as a team. We are glad to read that you enjoyed of all services that we have included to enhance our guests experience as well as that you were able to explore around and do your food shopping at the Super Walmart nearby.

We are very happy to read your experience and truly look forward to continue welcoming you back home on your next trip to our enchanted island. Once again, we appreciate your time taken to share your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 14 February 2014

Amazing hotel and service. The breakfast is personalized and superb.. Every detail was taken care of including a bottle of wine in the refrigerator when we arrived. Only suggestion, make sure you have the address because it is a will kept secrete, even the taxi cab drivers don't know exactly where the hotel is at.

Stayed: February 2014, travelled on business
3  Thank AmericanHabibity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Public Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 15 February 2014

Dear LuckyPuddin,

Thanks so much for your compliment, we were honored to have you as our guests and we appreciate you selecting our hotel as the place to stay during your visit to Puerto Rico. As part of our committed to customer service, our team is focused on attention to all details and we are glad to read from our guests about them giving the extra mile.

We would be honored to continue welcoming you at our hotel, please consider CIQALA your home in Puerto Rico. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 13 February 2014

My bride to be and I had a free weekend to get away and we randomly picked the Ciqala on a whim. This was by far the most enjoyable mini-vaca we have ever had. We stayed in one of their penthouse suites, why not at 150$ a night, and had better accommodations than most Florida style 5 stars. We killed the mini bar simply because it was so affordable, the breakfast in the morning (free) and made to order, none of this buffet style garbage, and the bed, this was by far the most comfortable bed I have ever slept in. I travel often for work and stay primarily at a Hilton or Ritz and never have I had a bed so welcoming. The Ciqala is clean and fresh and in a very authentic yet safe part of town, none of this resort style Old San Juan stuff. The staff was absolutely amazing, anything we needed they got or assisted in obtaining. In fact, our last night we split a pizza with the girl working the front desk because we became so friendly with them. I cannot say anything bad about this place...Thank you a million times over and we will be back very soon

Room Tip: Go for the penthouse. Its 150 a night and the best little spot around
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  • Stayed: February 2014, travelled as a couple
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5  Thank Clifford M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 14 February 2014

Dear Clifford M,

We appreciate having the honor to welcome you at our hotel and also being the hotel of your choice during your visit to Puerto Rico. We are very happy to read that you and your bride to be had the best mini-vacation you have ever had and that it was here with us. Thanks so much for adding the comparison about our accommodations, we are honored to be compared with 5 stars hotels. We are glad to read that you were able to enjoy breakfast with us as well as rested well on our memory foam bed. It is always a pleasure to read about our team continue to follow our commitment to customer service at the highest level.

We are very happy to read that you will be staying with us again soon and we truly look forward to welcoming you back home on your return. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 10 February 2014

I just left wonderful Ciqala in San Juan Puerto Rico. What an experience!!! I was sort of skeptical about comments in Trip Advisor… not anymore…I’ve been proven wrong. Ciqala is everything they said it would be and more!!!! Breakfasts with my personal chef, spa-like bathroom with huge Jacuzzi tub… free wi-fi and beach transportation… next to Convention center, but far enough to feel you're in vacation while at work. I have no words for the courteous personnel and room cleanliness… I’m very picky about it!

Room Tip: Ask for room with Jacuzzi tub in middle of suite.
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  • Stayed: February 2014, travelled on business
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2  Thank Louis A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 11 February 2014

Dear Louis A,

We are very honored to read your review and for being the hotel of your choice during your business trip here in Puerto Rico. It is so magnificent to read that we were able to exceed your expectation and becoming a believer of our key goal exceptional service. We are glad to read that you were able to experience of all services that we have included to enhance our guests experience as well as that you felt on vacation while at work.

We hope you had a safe trip back home and look forward to continue welcoming you back at your home in Puerto Rico. Once again, thanks so much for taking of your time to share your experience in this review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 6 February 2014

I was very nervous about the hotel due to the neighborhood which is dirty and rough, but the hotel looked nice and the price was right. Parking is indoor and very secure. Hotel is very clean and quiet with great staff. The free breakfast made to order in the morning is great, we also had the free local dinner on Tues night which was great. Snacks and drinks in room fridge were very reasonably priced. There is not much in walking distance, but if you have a car I definitely recommend this hotel.

  • Stayed: February 2014, travelled as a couple
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2  Thank AmyWren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 7 February 2014

Dear AmyWren,

We appreciate being the hotel of your choice during your visit to San Juan, Puerto Rico. We also take this opportunity to thank you for taking of your time to share your experience in this review. We are glad to read that you enjoyed your stay with us and some of the services that we have included to enhance our guests experience. It is always an honor to read from our guests about our team delivering a great service as customer service is very important to us. In regards to our location, Miramar is the second historic zone in downtown San Juan; as part of our history, all buildings are kept as original under constant restoration, it is also monitored by the local police at all the time.

It was an honor having you as our guests, please consider CIQALA your home in Puerto Rico. Looking forward to welcoming you back soon! Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 February 2014

This is a great hotel. I went to celebrate my first anniversary and it was the best. Its location is really good, it's not near the beach but it is between Old San Juan, Plaza las Americas shopping mall and the beach so you can go by car to either one really quick. Its a nice, comfy, small hotel and the breakfast is so good. They have fruits and yogurt, and a chef that makes you pancakes, toast and omelettes. Room is nice and overall quality is great. I will repeat.

  • Stayed: August 2013, travelled as a couple
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2  Thank FreeMagic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 3 February 2014

Dear FreeMagic,

We appreciate your time taken to share your experience in this review as well as being the hotel of your choice during your visit to San Juan, Puerto Rico. We are honored to read that you stayed with us celebrating your first anniversary and that it was the best. We are also glad to read that you were able to notice that our location is good and close to all key places in the local area. It is always a pleasure to read about our services from our guests and we are glad to read that you enjoyed breakfast and that you will repeat your visit. Customer service is very important to us as a team.

We look forward to welcoming you back home on your next visit to our island. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ciqala Luxury Suites

Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#8 Business Hotel in San Juan
#8 Luxury Hotel in San Juan
Price Range: £119 - £378 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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