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“Honeymoon”

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Ciqala Luxury Suites
Ranked #12 of 47 Hotels in San Juan
Certificate of Excellence
Cibolo, Texas
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Honeymoon”
Reviewed 8 May 2014

This place was so cute and small. I felt like we were taxing into a neighborhood and was unsure but the hotel is dry secure and modern. Every thing was great the 1st night we arrived we were exhausted from our travels. We had quick bite and turned in. The next morning I was up very early an in the very small but functional gym. Then went to breakfast which is cooked to order fresh breakfast. I ate and my husband did not. I ended up getting food poisoning from the eggs. Which my husband said he didn't think we're cooked enough. I don't know. I was famished from my travels and working out. This did not make a good start to my honeymoon. Other than that the place was great.

Room Tip: View was of neighborhood.
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  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
2 Thank FunVaLiam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 10 May 2014
Dear ValOman10,

Thank you for choosing our hotel during your honeymoon in Puerto Rico. We are glad to read that you loved our hotel decoration and atmosphere. As well as we are happy to know that you enjoyed working out in our fitness room and that it was functional for you. We are sorry to read about your experience being poisoned in Puerto Rico. We are concern and did a research on our system and did not find any records of this matter. We take great care of our guest and that would have been important to us, this have never happened before. For our knowledge if the eggs would have been uncooked you would have gotten Salmonella which is a bacteria, maybe the mixture of the heavy breakfast did not have great effect on your digesting system. Please kindly notice that our breakfast is made with fresh eggs and to our guest request. Next time please notify if any event happens so we can take care of it at the moment.

We look forward to having the honor to serve you again on your next visit to Puerto Rico.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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864 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Jacksonville, North Carolina
Level 3 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 April 2014

Amazing suite! This hotel used to be condos that have been converted. There was underground parking monitored by surveillance cameras, Natalie was amazing at reception and gave us a list of different attractions in the area, the hotel offers free shuttles to and from the beach (as well as complimentary beach chairs!), the welcome book in the room has lists of children's activities, nannies, etc., the mini-bar was REALLY reasonably priced, they have a personal chef that will come to your suite and cook you a 2 or 3 course dinner, and breakfast was AMAZING. The suite was HUGE. We got the two bedroom suite and were stunned by how large it was and how much detail went into it.
My husband and I stayed here with my grandparents for the last night of our honeymoon (my grandparents live in Puerto Rico and we wanted to spend some time with them before leaving the island). We had plenty of space and still felt like we had a good amount of privacy. The master bedroom has a walk in closet, Jacuzzi tub, rainfall shower head, his and hers sinks, a large flat screen tv, an iHome iPhone/iPod charging dock, robes, and its own wifi router. The second room was a decent size with a large closet and wall mounted flat screen tv. The second bathroom was a full bathroom with enough space for 2 people to easily share. The laundry room was very large and the washer and dryer were very efficient. The kitchen was enormous! Full size stove (we were expecting a smaller, more kitchenette like stove), microwave, huge fridge with ice maker and water dispenser built in, a breakfast bar, lots of cabinets and a dishwasher! The dining room easily sat 6. And the living room had a nice size tv, large sectional couch, and a couple plush chairs. There was also a huge linen closet in the hallway between the master bedroom and the second bedroom.
The breakfast was amazing. Eggs, omelets, pancakes, French toast, and waffles all made to order with a plethora of fillings/toppings. They have waitstaff take your order for the made to order food and bring it to your table. They also have fresh fruits, beverages (juices, milk, coffee, tea), cereal, and breads out for you to grab yourself. All included with your night's stay! The view from the balcony on the floor that they have the breakfast (and complimentary happy hour during the week) is beautiful! It's a great panoramic view of San Juan.
My husband and I are already planning a vacation with my daughter and a large group of friends for next year to stay here! DEFINITELY worth staying more than one night to get good use out of everything there. We can't wait to go back!

Room Tip: We stayed on the 5th floor with no noise. Beautiful!
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Abby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 1 May 2014
Dear Abby P,

Thanks so much for taking of your time to share your memorable experience with us and others on this page. We are honored to be the hotel of your choice during your family vacation here in San Juan, Puerto Rico. It is a pleasure to read that we surpassed your expectations and that we are more than you expected. We are also glad to read that you enjoyed your stay with us and all services that we have included to enhance our guests experience as well as our Natalia delivering great attention and suggestions. All guests are very important to us and this is why we don’t hesitate to assist in every need to make sure they keep a memorable experience at our hotel.

We are very honored to read that you will be visiting us again with your daughter and a group of friends, we will be more than happy to welcoming you back at our home in Puerto Rico. Thanks so much for sharing your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Sacramento, California
1 review
Reviewed 28 April 2014

My girlfriend and I stayed in a penthouse suite at Ciqala the night before our cruise set sail. We were tired after a long flight from California and we're not used to the hot, humid San Juan evenings. Looking forward to a nice cool night's sleep, we were alarmed to find that our room's air conditioner had froze up. The room was beautiful and clean, but it was too hot to be comfortable. We immediately notified the hotel's night attendant. In less than a minute, she was at our room's door. Not an easy feat, given we were on the eight floor. She was able to identify and fix the problem with the air conditioner quickly. Next she brought us a fan and offered us complementary mini-bar refreshments. Within 30 minutes, we were cool and comfortable. The next day during our check-out, the desk clerk let us know that the manager had been notified as to what happened during our stay and that he would be contacting us very shorty. By the time we had boarded our cruise ship, I had received via email a formal apology letter and a full credit for our room. This was far more than we expected. Ciqala suites has great hotel staff and management that understand the value of customer service and it shows. If asked for recommendations for hotels to stay at in San Juan by friends or family, we will definitely be recommending Ciqala!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Three86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 28 April 2014
Dear Three86,

It was an honor having you as our guests. Thanks so much for selecting us at the moment of planning a vacation in San Juan, Puerto Rico. We are very happy that everything works perfect for you, we love to work that extra mile to deliver the best customer service as all of our guests are very important to us. Thanks so much for your recommendation, we truly appreciate it.

We look forward to welcoming you back at your home in Puerto Rico soon. Thanks so much for sharing your experience.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Palm Beach, Florida
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 April 2014

Very much enjoyed our last night in San Juan here. We stayed in room 302. Bed very comfortable and had a great night sleep. Wonderful jetted tub. Nice furnishings and a great mini bar that to me was even cheaper than the store. They also provided dinner and breakfast the night and day we stayed there. We saw other people staying there eat and not leave a tip to the staff. Felt that since the meal was free and was above average that a tip should be given. I will agree with other posts that it may not look so safe at night in the area but it may be just because of the looks of some other buildings around. We saw citizens jogging at night and we walked the streets ourselves and felt fine just like walking around a downtown area here at home. Very close to airport and old San Juan. Give a 4.5 out of 5 and that is only for location wishing a better visual view. They make up for that in many other ways.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FamilyTravelof3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 28 April 2014
Dear FamilyTravelof3,

Thanks so much for making CIQALA the hotel of your choice during your visit to San Juan, Puerto Rico. We are glad to read that you and your family enjoyed your last night in this paradise while staying with us. It is nice to read about our guests experience and more rewarding when they leaved with a memorable experience in mind. In regards to tips to our SP Floor team, it is under guest’s discretion and, we are very happy to read your appreciation to their efforts and services. In regards to our location, Miramar is the second historic zone in downtown San Juan; as part of our history, all buildings and structures are kept as original under proper restoration as well as it is constantly monitored by the local police. The locals and visitors enjoy a walk or jog at night.

Thanks so much for taking of your time to share your experience in this review. We very honored to read that you enjoyed your stay with us. Looking forward to welcoming you back home on your next trip to Puerto Rico.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Robbinsville, New Jersey
2 reviews
Reviewed 22 April 2014

My family of six stayed for 7 nights at Ciqala. It felt just like home! We stayed in a 3 bedroom suite (302) and it was amazing. We enjoyed it so much that the kids wanted to come back to the suite. The staff was so warm, welcoming, and very kind. I would recommend and have already recommended Ciqala to all my friends!!

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lamabm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 23 April 2014
Dear Lamabm,

We are very honored to read your review as well as being the hotel of your choice during your seven nights family vacation. We are glad to read that you felt like home and that the kids did not want to leave the Suite, as well as our team members delivering a very warm, welcoming and kind service. We always love to reach the extra mile making our guests not feel as guests but as a family member. Thanks so much for your recommendations, we truly appreciate it.

We look forward to welcoming you and your family back home on your next visits to our enchanted island. Once again, thanks so much for sharing your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Philadelphia, Pennsylvania
2 reviews
Reviewed 22 April 2014

I stayed here with my breezy and we both enjoyed a good nights rest and the jetted hot tub. The expectations of this hotel was more than I bargained for. Only down side was that our a.c unit in our bedroom dripped water inside all night. P.s the restaurant down the block was slamming with some nice sexy waitresses...word

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allupinyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 23 April 2014
Dear Allupinyou,

Thanks so much for taking of your time to share your experience via this review. We were very honored to have you as our guests and to be the hotel of your choice during your stay here in San Juan, Puerto Rico. We are glad to read that you enjoyed a good night’s rest and the jetted tub. We are very sorry to read about your a.c unit, it is now corrected as reported. We are also happy to read that you enjoyed visiting the restaurant located down the block.

We look forward to welcoming you back home on your next visit. Thanks so much for sharing your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Catlady04
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 April 2014

I stayed here 4 nights this month with my family (3 adults, 1 child). We used the 10% off deal and for the price and value, you can not beat it with any other hotel in San Juan especially if you have 3 or more people. The room is beautiful and large like an apartment. We stayed in Room 602, Presidential suite. Full kitchen with European style style decorations and large open floor plan. Washer and dryer was a great plus as well. Great for a little one to run around and for the adults to feel all the comforts of home.

The made to order breakfast is very good. But Beware, the Thursday night dinner was horrible. Extremely salty and non creative. They also only offered Orange juice, water, wine, and beer for a beverage with your dinner; I appreciate the alcohol but orange juice? Not very thoughtful. The free dinners are just a plow to attract guests so do dinner elsewhere.

Most of the staff is friendly. Some are cut and dry. Housekeeping does an excellent job keeping your room pristine.

You NEED a rental car if you are staying here being that this place is not in the greatest area, I would not walk anywhere. I saw prostitution a couple nights and someone doing drugs while driving just a block down the street. Driving around is fine though, just don't walk it. Free parking deck which is great but veryyy tight parking and only one lane for both exit and entry. Close to Condado beach and the tourist area so that's a plus.

Room Tip: If it's just you and one other person, choose a hotel closer to the beach but this is the perfec...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Catlady04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 16 April 2014
Dear Catlady04,

We are very happy to read that you enjoyed your stay with us as well as the size of the unit for your party of 3 adults and 1 child and that you feel at home during your 4 nights stay. We also appreciate being the hotel of your choice during your visit to San Juan, Puerto Rico. We are glad that you enjoyed breakfast every morning. In regards to your comment about the dinner, it may have being very possible that you had dinner the night we served Chinese cuisine which is tented to be high in sodium, we always manage to prepare a different menu every night that we serve dinner and the orange juice is added for people who don’t drink alcohol and children as every guest is very important to us.

In regards to your comment, those are things that normally are seeing in all large cities, these things happens mostly during the weekends and are over 5 blocks away from our hotel. Our location, is the second historic zone in downtown San Juan, it is also constantly monitored by the local police. We are located at less than 5 minutes drive from the Condado and all local attractions.

We truly look forward to having the honor to serve you again soon. Thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Additional Information about Ciqala Luxury Suites

Property: Ciqala Luxury Suites
Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#8 Business Hotel in San Juan
#8 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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