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Ciqala Luxury Suites
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Reviews (953)
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All reviewspresidential suitemade to order breakfastconvenience store next doorla jaquitafood truckfree dinnerpuerto ricomini barrooftop poolold san juanjetted tubmaster bedroomlaundry roomwasher and dryerfull kitchencomplimentary breakfasttapas
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Reviewed 26 May 2014

Beautiful room with huge bathroom and Jacuzzi. Service was great and very friendly. Walking distance from small neighborhood restaurants and bars. Only set back about location was distance from beach. We rented a car and parked at their garage free of charge. Also free breakfast an Wifi. Great place to stay an enjoy beautiful Puerto Rico!

  • Stayed: May 2014, travelled as a couple
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1  Thank Elba P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 3 June 2014

Dear Elba P,

It was an honor having you as our guest. We appreciate being the hotel of your choice during your visit to San Juan, Puerto Rico. We are glad to read that you found our units beautiful, that you loved the relaxing Jacuzzi, also enjoyed breakfast with us and were able to park in our private gated parking. Our team love to work the extra mile to make sure that every guest have a memorable experience with us as part of our commitment. We are glad that you were able to notice that we are within walking distance to restaurants, bars and other attractions. The nearest beach is Escambron and it is about 10-15 minutes walking from our hotel.

We look forward to continue welcoming you back home on your next visits to our enchanted island. Thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 23 May 2014

My daughter stayed on november and visited her and I love it. We stayed for one night just for relaxi before traveling to the island. Perfect location with parking inside, home made great breakfast and close to Old San Juan, Airport, Condado, Isla Verde, beaches, restaurants, cruises, supermarket, shopping center Plaza Las Americas, bakery,

Room Tip: Confortable cleanlines bed and quiet room with a nice window view.. Awesome! Special thanks to the team in the kitchen Jose and Tisha and housekeeping Leyda, Lisandra and Heriberto. Forgot my rosary blessed by John Paul II around the lamp Room 805 May 12 to 13.
  • Stayed: May 2014, travelled as a couple
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3  Thank Noemi O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 24 May 2014

Dear Noemi O,

It is an honor for us to be your home away here in San Juan, Puerto Rico. We are glad to read that you enjoyed your stay with us as well as breakfast the next morning. It was also nice to read that you were able to see that we are closed to all main attractions in the local area. We look forward to welcoming you back at your home in our enchanted island.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 22 May 2014

We booked a 1 night stay before our cruise. We flew into the airport and got a taxi to the hotel (rate was $15 plus $1/bag and $2 fuel). Our taxi driver was nice and we used him to get to the port the next day for only $7. Check in was smooth. The lobby was small but efficient. The receptionist gave us directions to the public bus stop and shopping/restaurants. We asked her about a dining location in Old San Juan and we were happy with restaurant Rosa De Triana. We walked to the public bus stop and went to Old San Juan. The area around the hotel was not the best but ok for just a night stay. The room was nice and clean. The water pressure for the shower was not good as it was hard to rinse the shampoo from my hair. The breakfast was good but took a while to be served. Overall, a pretty good experience for our pre-cruise stay.

  • Stayed: May 2014, travelled as a couple
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3  Thank emily_fagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 23 May 2014

Dear Emily_Fagan,

Thank you so much for sharing your experience in this review. We appreciate being the hotel of your choice during your pre-cruise stay here in San Juan, Puerto Rico. We are glad that you had a very good experience with us. In regard to our European styled showers, they are a bit tricky to open and to manage hot/cold, we have taken notes and will make sure we explain to all guests upon arrival; thanks so much for informing. Regarding our location, Miramar is the second historic zone in Downtown San Juan; as part of our history, all buildings are kept as original with proper restoration as needed as well as it is constantly monitored by the local police.

We look forward to having the honor to welcoming you back home on your next visit to our island. Once again, thanks so much for sharing your experience.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 20 May 2014

I think that this hotel is really trying. They provide nice service, decent rooms, and a good breakfast. I'm not crazy about the location, but I can't judge it too much because we basically just slept there and headed on our way after breakfast.

Stayed: May 2014, travelled as a couple
1  Thank TravelyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 21 May 2014

Dear TraverlyTraveler,

Thanks so much for taking of your time to share your review. We are glad to read that you enjoyed your stay and breakfast with us. In regards to our location, Miramar is the second historic zone in downtown San Juan and as part of our history, all buildings and structures are kept as original with proper restoration when needed, it is also constantly monitored by the local police. We look forward to having the honor to serve you again, please feel free to make CIQALA your home-away from home in Puerto Rico. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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Reviewed 19 May 2014

I was fortunate enough to find this property just trying to find somewhere to stay for one night near but not at the airport in San Juan. The interior is very modern and clean, colorful. The front door issecured with a buzzer. The front desk staff are available around the clock and were very helpful. The hotel is on bus lines and they are happy to direct, arrange tours.
The room had uber comfortable bed and a nice kitchen and bath.
An added bonus was the included and cooked to order full breakfast served either inside or outside on an upper floor
Near Museum of Modern Art and old San Juan and Condado
I would go back again with pleasure

Room Tip: if you are a light sleeper, consider a room away from the elevator
  • Stayed: April 2014, travelled as a couple
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3  Thank Deejos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this reviewResponded 20 May 2014

Dear Deejos,

We are very delighted to read your review and that we made you feel fortunate to stay with us, this means so much to us as a team. It was an honor to assist you during your stay. We are glad to read that you enjoyed breakfast with us as well as that our team was happy to provide you with any information needed. All guests are very important to us and it is our commitment to make them feel as at home.

We are very thankful to read that you will be staying with us again with pleasure and we look forward to welcoming you back home soon. Thanks so much for your review!

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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