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“Great Deal”

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Ciqala Luxury Suites
Ranked #13 of 46 Hotels in San Juan
Certificate of Excellence
Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Deal”
Reviewed 6 August 2014

My Friends and I visited PR for the first time and thought the location was perfect. It was less then 10 min drive to the condado beach area, the SUITES are amazing. The regular rooms are just average. The hotel staff are awesome and very accommodating. Only this is I wish there was a pool!

  • Stayed June 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank SOchiBelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 7 August 2014
Dear SochiBelle,

Thanks so much for taking of your precious time to share your experience in this review. We are very happy to be the hotel of your choice during your first time in Puerto Rico and to read that you enjoyed your stay with us, that you were able to notice our strategic location which is very close to all local attractions and that our team members exceeded your expectations with great service. Our pool will be ready very soon and we hope you can enjoy great days and afternoon at our infinity edge pool on your return. We look forward to continue welcoming you back home on your next visits to our enchanted island.

Thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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769 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
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English first
Milwaukee, Wisconsin
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 5 August 2014

The only thing about this place (and even it isn't their fault) is that I was unable to stay longer. The surrounding area, admittedly, is a little sketchy, but the convenience store next door, staff and the apartment makes up for it. We stayed in the larger suite the day before leaving for a cruise. The amenities were immaculate (granite counter tops, stocked refrigerator, dishes to use, etc.), and the place was very clean. Free Wifi and breakfast in the morning was great. Whatever we needed the staff were right there. When/if I ever go back, I'm staying at Ciqala hands down.

  • Stayed May 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgirl140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 6 August 2014
Dear Travelgirl140,

Thanks so much for sharing your experience in this review. We are very honored to be the hotel of your choice while traveling with friends to our enchanted island. We are glad to read that you enjoyed your stay with us as well as of the services included to enhance our guests experience. In regards to our location, Miramar is the second historic zone in downtown San Juan, as part of our history, all buildings are kept as original under proper restoration. The local police constantly monitors the area.

It is a pleasure to read that you will be staying with us again and we look forward to welcoming you back home soon.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Tampa, Florida
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2014

The place is beautiful and affordable. The staff is very accommodating and friendly, the insisted on booking my activities even though I said I can do it. They provided me with any information that I asked them and I did bother them with questions. Sandra, Emily, Johanis assisted with me a smile and my request every time I saw them. The rooms are spacious, great place to stay if you have kids. We utilized breakfast every morning and it was delicious, make sure you tip, can't find free hot breakfast anywhere. I love this place and if I were to go to PR again I would stay here with a rental car. Taxi fares will kill your pockets.

The only con was they don't have a pool, but they are installing a pool when I went so it's coming in the near future.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Sharmane F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 1 August 2014
Dear Sharmane F,

It was a pleasure having you as our guests and are more than honored to read that our Sandra, Emily and Johanny exceeded your expectations with great services, recommendations and smiles. All customers are very important to us and it is our main commitment to make everyone feel at home. We are glad to read that you loved your accommodation and that you enjoyed breakfast every morning.

We hope you do have a future opportunity to visit Puerto Rico again and to have the pool ready for your enjoyment. Thanks so much for sharing your review. We look forward to welcoming you back home soon.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 July 2014

We had never been to Puerto Rico before, and ended up in this hotel through Hotwire, so we didn't really know where we were headed. Our cab driver seemed concerned about the area he was dropping us off in, but he also didn't know about this hotel. Everything from the moment we arrived was top notch. I have never met a better front office staff in my life, and the penthouse room was more than we could have asked for. The breakfast was phenomenal, and everything about the stay was perfect. The only drawback is the price of a cab to Old San Juan, but that is offset by the very reasonable rates for the room. Great job, Ciqala, we will be back!

  • Stayed June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank Jonathan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 26 July 2014
Dear Jonathan A,

It was an honor to have you as our guests. We deeply appreciate being the hotel of your choice during your first visit to San Juan, Puerto Rico. We are glad that your stay was very pleasant and that our team members exceeded your expectations with great service. Customer service is our key commitment and our team love to work the extra mile to make sure everyone feel at home. We are also happy to read that you were able to enjoy breakfast, that your Suite was more than expected but most of all, that you will be back and we truly look forward to welcoming you back home soon. Thanks so much for taking of your time to share your experience in this review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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Chicago, Illinois
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 23 July 2014

Location is fantastic for Old San Juan. The two bedroom we stayed in was top notch!! Beds were comfortable. The unit was huge. Breakfast was cooked to order. Parking is free, indoors and the area is well lit and spotless! The customer service is wonderful. The manager sees her job as if it is her child, if there is anything that you need, just let her know and she will make it happen. I would stay again in a heartbeat!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank Brit C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 25 July 2014
Dear Brit C,

It was an honor for us to have you and your family as our guests. We want to thank you for giving us the opportunity to serve you during your visit to our San Juan, Puerto Rico. We are glad to read that you enjoyed your stay and that our team, and manager exceeded your expectations with great service. We are also happy to read that you enjoyed breakfast with us and that you found our hotel spotless and well lit.

We are very glad to read that you will be staying with us again and we look forward to welcoming you back home soon. Once again, thanks so much for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ohio
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 23 July 2014

This hotel is off the beaten path, but if you need a lot of space in your room then this is the place for you. The staff was great. Very helpful and very willing to answer any questions you might have. They provided me with maps to anything that I had questions about. Everyone was friendly and professional. We stayed on the 5th floor in a Presidential Suite. We had 2 bedrooms, although there was a 3rd bedroom (door locked) if someone booked for more people. Two full bathrooms, one being in the master bedroom. We only stayed 1night, before our flight home. Close to airport, so that was convenient. I would say you would definitely want a rental car if staying for more than a day and planning to go many places (we had a car, since we traveled to other parts of the island). Parking is indoors, right in the building- very convenient to the door that enters into the hotel and elevators to rooms. So a short walk to take your luggage upstairs! Parking is tight! Rent a smaller car and be good at maneuvering/parking. We had a van and everyone got out before the driver pulled into the space. But this is a small issue considering the CLEAN, up to date hotel you are renting, and the BIG rooms you have. They do have a shuttle to the beach, we did not use this service. The area around the hotel is not pretty - does not have the Old San Juan 'feel' to it. It is just an average neighborhood. Would not suggest walking it at night- and too far to walk to the nightlife, beach, etc. So this is something to consider. The breakfast included was great. Lots of choices: fruit, muffins, yogurt, cereals, etc and then a menu is also presented to order freshly prepared eggs,waffles, pancakes. Those items were terrific! Some people in our group spent time in the evening on the SubPenthouse floor. This is like a large lobby but not ground level. Modernly decorated place to hang out, watch the big screen, relax. Also an outdoor balcony area, you can see out over the city. This is also where breakfast is served in the morning. If you need to get out of your big hotel room, you can always hang out for a bit there..... Overall, I was very pleased with our stay. The kitchen and living room were BIG, CLEAN and comfortable. So were the bedrooms. Only draw back is that its not in the middle of the action, if that's what you're looking for. But otherwise, its a relaxing place to come back to after touring San Juan. I would stay here again.

Room Tip: We had room 502 and it was great! No noise to speak of and everyone slept great. High enough to get...
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank lovetravelplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 24 July 2014
Dear Lovetravelplaces,

Thank you so much for your time taken to share your experience in this review. We appreciate being the hotel of your choice during your short visit to San Juan, Puerto Rico. We are very happy to read that you were able to enjoy of all services included and more than honored to read that our team exceeded your expectations with great service. Customer service is our main commitment. In regards to our location, Miramar is the second historic zone in downtown San Juan, as part of our history all buildings and structures are kept as original under proper restoration. The local police constantly monitors the area. We are located within 5 minutes from the beach and all main local attractions.

We are happy to read that you will be staying with us again and we look forward to continue welcoming you back home soon!

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
45 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 23 July 2014

Well, the first thing I can say is that included in my reservation was a free dinner, but when I got to the hotel, hungry and exhausted the first night, I was told that there was no more dinner left (although it was probably 8pm at the time), so I guess my first impression of Ciqala wasn't great. This is really more of an apartment rather than a hotel, but the rooms are very nice, spacious, and clean, and their breakfast is really great (as is their staff!). As I said, this wasn't much of a hotel experience, but it was alright!

  • Stayed November 2013, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Natafer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mercedes L, Guest Relations Manager at Ciqala Luxury Suites, responded to this review, 24 July 2014
Dear Natafer,

We appreciate you taking of your time to share your review. As written in all marketing materials and websites, our dinner is served on Tuesday and Thursday from 6:00 pm – 8:00 pm; if your arrival was passed this time, that’s why we did not have any more dinner to be served. We are sad to read that this was your first impression; we would have loved to serve you as well as with all other guests; all guests are very important to us and customer service is our main commitment. Thanks for your comment in regards to our team members and Suite.

We look forward to having the honor to serve you again soon. Once again, thanks for your review.

Warmest regards,
CIQALA Luxury Suites – San Juan
Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ciqala Luxury Suites

Property: Ciqala Luxury Suites
Address: 752 Manuel Fernandez Juncos Ave. | Puerto Rico, San Juan 00907, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in San Juan
#3 Family Hotel in San Juan
#8 Business Hotel in San Juan
#8 Luxury Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Ciqala Luxury Suites 4*
Number of rooms: 19
Official Description (provided by the hotel):
From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast. ... more   less 
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Also Known As:
Ciqala Hotel San Juan

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