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BEST WESTERN PLUS Condado Palm Inn & Suites
Ranked #16 of 46 Hotels in San Juan
Certificate of Excellence
Fort Walton Beach, Florida
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Highly Impressed”
Reviewed 2 January 2014

I was here in September 2013-- loved it so much u amooming to go back in Febuary/March. The hotel serves up one heck if a hit breakfast and u can enjoy it even more sitting by the pool. Walgreens is right across the street. Lobby bar is nice -- rooms r even nicer Thanks to the staff fr making my stay so enjoyable --

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank suzz61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,472 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (279)
Date | Rating
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English first
Gallup, NM
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 31 December 2013

My fiancé stayed here for a month for work, and we stayed here together for an additional week. The whole place feels like a 5 star hotel. There is a large lobby and lounge area including a bar (no restaurant at the hotel, but there are lots within walking distance), and a business center. All the hotel staff called us by name and they went out of their way to help us with anything we needed. The hotel is only a block away from the beach, and north facing rooms have an amazing view of the ocean. The room was clean and comfortable. There are lots of little shops and restaurants all within walking distance, including Walgreens. There are also 2 casinos within walking distance. Old San Juan is about a 6 minute drive. We had a rental car and parked in a parking structure near Pier 4, but you could also take a taxi. (The hotel has a parking lot.) There is also hot breakfast every day until 9:30am and it is excellent! We both fell in love with this hotel and if we visit San Juan again there is no doubt we would stay here again!

Room Tip: North facing rooms have an amazing ocean view!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank pinkhawaiianflowers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
Reviewed 31 December 2013

The rooms at this hotel are grossly outdated and they smell musty. We had to switch rooms immediately because they put us in a handicapped accessible room with a shower that looked worse than one you would find in a college dorm room. The internet cuts out every few minutes, even though it is supposedly included free in the room. The front desk runs out of pool towels every few minutes and it takes an hour to get more. Staff are friendly and helpful to whatever extent they can be.

Room Tip: I think they are all about the same.
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  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 31 December 2013

Recently visited San Juan and stayed at BW in Condado for 3 nights. Service was excellent and the room was clean and comfortable. It was in the center of grt restaurants, hotels, and shops. The beach is across the street from the hotel. The pool was not large but you could sun bath well. Free breakfast from 6:30-9 n it was plentiful. Free wifi n had a bar with grt prices daily.
I enjoyed my stay. Recommend highly

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mariefletcher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Longmont, Colorado
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

Pros :
Location : The Hotel is literally 2 minute walk from the beach & is in central location. Most importantly, its right in front of a 24 hour Walgreen , where you can buy anything from liquor to diapers, anytime. Ideal for Family.
Its 2 minute walk to a bus-stand that can take you to Old San Juan area. So no need of taxis.
Staff : Extremely friendly, courteous & go beyond their duty to make you very comfortable.
Breakfast : The have a wide variety of stuff in the morning. More importantly, if you are travelling with kids (I had a 14 month old with me), they really try to stretch their breakfast timings and provide stuff for the baby.

Cleanliness : The cleaning staff was very prompt, respected our privacy and did a great job.

Facilities : Locker, Wi-fi (Very very fast), hair-dryer, refrigerator, microwave etc. -- modern

Cons : The shower did not give hot water in the first room we had. They immediately upgraded & shifted us to a Suite. But the hot water problem still persisted. The maintenance guy did his best actually but it still was just about luke warm. We did not feel like making a big fuss about it, since the staff were so courteous and helpful. But this is something, they can really really improve.

The other improvement, I would highly recommend is -- It would be nice to have a small shower/washroom near the lobby/first-floor for people coming directly from the beach. That way, we do not have to go all the way to the 11th floor wet and mess our room

Room Tip: Make sure, the rooms are 10th floor and above for awesome views
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnandKavitha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 December 2013

Unbelievable service!!! From Carlos, front desk manager and his staff to Ramon and GM to bartender, Irwin. Great, exceptional, first class service!!! We have already planned our next vacation. Thanks!!! Robert Castillo, Washington DC

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robertcastillo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 29 December 2013

Visit this hotel in october 2013 , must say this hotel is clean jean paul the front desk guy was very friendly, breakfast was awesome couldn't ask for more, overall staff was polite and friendly. NICE

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eduardo121411
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Property: BEST WESTERN PLUS Condado Palm Inn & Suites
Address: 55 Ave Condado, San Juan 00907-1708, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in San Juan
#7 Business Hotel in San Juan
#8 Family Hotel in San Juan
#10 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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