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“Terrible Visit”

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BEST WESTERN PLUS Condado Palm Inn & Suites
Ranked #16 of 46 Hotels in San Juan
Certificate of Excellence
Fernandina Beach, FL
Level Contributor
99 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Terrible Visit”
2 of 5 bubbles Reviewed 10 January 2014

We were sent here for one night when our hotel was overbooked due to cancelled flights to the states. It was not acceptible. The street noise was unreal and we were stuck back in a corner with a view of a parking lot on one side and a rooftop on the other. I think the area made us feel unsafe as well. This was described by a manager at La Concha as a "sister hotel" and I just don't see it.

Room Tip: Ask for a room with the least outside noise. We did not pay for this room so can't put a value...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brazvisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MiguelRivasCondado, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, 15 January 2014
Dear brazvisitor,

Thank you for your review. I am very sorry to hear that you were disappointed with your experience at our hotel. I apologize that due to our sold out situation we were not able to accommodate you in one of our rooms with a scenic view. I do appreciate your comments, and can assure you that the safety and security of our guests is of the utmost importance to us, which is why we have on-site security personnel and a camera monitored parking entrance with restricted access. Being in the heart of the Condado strip (and less than a block from your reservation at La Concha Resort), our location is actually regarded as VERY safe within the tourist district, with 24 hr police presence on every block.

If possible, please contact me directly at 787.370.1080 or at my e-mail, mrivas@condadopalm.com, as I would like to discuss this situation further with you.

Miguel Rivas
mrivas@condadopalm.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,482 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (279)
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English first
West Bloomfield Township, Michigan, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 10 January 2014

We picked the hotel since for the location, which was about the only good thing about it. The pool was freezing, and there was no hot tub :( Breakfast was Gross. We all tool showers, and when the room was cleaned the next day we were left with 1 towel ??? And had to wait quite some time to receive more. The shower water wasn't hot, so didn't leave us feeling clean, coffee was available throughout the day, however after sitting since breakfast it was like mudd, and the staff verbalized they didn't know how to make !!! Our last day there we asked for a wakeup call so we could have at least cereal ,juice etc. only to not get a wake up call, leaving us 9 minutes to fly around before breakfast ending a 9:30... Not a good experience and felt that we paid a high rate.

  • Stayed December 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Kimberly K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MiguelRivasCondado, General Manager at BEST WESTERN PLUS Condado Palm Inn & Suites, responded to this review, 15 January 2014
Dear Kimberly K,

I must extend my sincere apologies for the experience that you have mentioned in your review. We are truly sorry that you were not satisfied with your stay and I greatly appreciate your feedback on our breakfast and room services. I must agree that what you have described is unacceptable, and I have discussed with our kitchen and housekeeping teams the actions to be taken, in order to prevent any future occurrences of the specific issues mentioned. I can assure you that this does not represent the efforts and consistency that our staff strives to provide our guests.
If possible please contact me at mrivas@condadopalm.com or at (787)721-9500 (787)370-1080, as I would like to have the opportunity to correct this impression you have left with.

Sincerely,

Miguel Rivas
mrivas@condadopalm.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

The Hotel is decent and is located a block away from the beach, was very convenient for us. The staff was excellent and very very helpful, answered all the questions patiently and provided all info we needed as me and my wife were first time visitors to PR.

Jihan was awesome !!! Our room was facing the street and for some reason there was a lot of noise and we couldn't sleep well, so we asked the receptionist if they could change rooms for us, Jihan gave us an Ocean view room as she learnt that we were celebrating our 1st year anniversary. The room was excellent and we had a once in a life time experience.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sameer A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 9 January 2014

Really great hotel, the staff was very attentive. Incredible food, service and facilities. Nearby a walgreens, restaurants, beaches, stores and markets.


One of the best hotels of the area, beautiful decoration and gardens.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank natalieklaboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 9 January 2014

Great location and acomodations. Superb service! Awesome experience!!! I'll stay again and again and again. Near casinos restaurants has all you need for a great vacations. AAA two tumbs up A Ok. I recomend it hands down!!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mortizrosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 9 January 2014

The hotel is in a good location, just one block from the beach and near many good bars. The service is top notch, and the service is of high standard. The room that I stayed in was clean and roomy. I would stay again and I would recommend it to my friends.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jose R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 9 January 2014 via mobile

Good location, ambient very comfortable nice aquarium at entrance a little issue with the internet but it was quickly fixed would definetely return again to it , food was also awesome bar could be bigger and a bridge between the two buildings would be interesting.

Stayed January 2014, travelled on business
Helpful?
Thank Jorge A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Condado Palm Inn & Suites

Property: BEST WESTERN PLUS Condado Palm Inn & Suites
Address: 55 Ave Condado, San Juan 00907-1708, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in San Juan
#7 Business Hotel in San Juan
#8 Family Hotel in San Juan
#10 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — BEST WESTERN PLUS Condado Palm Inn & Suites 3*
Number of rooms: 151
Official Description (provided by the hotel):
Escape to the Best Western Plus Condado Palm Inn & Suites – a modern hotel nestled in one of the most exclusive areas of San Juan, Puerto Rico. Peaceful, affordable and just steps away from a powdery-white beach, we pride ourselves on providing the best value at the best location. Our 151 rooms and suites feature contemporary decor and an array of convenient services. ... more   less 
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Also Known As:
Diamond Palace Hotel And Casino
Diamond Palace Hotel Casino

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