This was our last night of vacatio nadn we stayed here becuase it was close to airport and was reasonably priced. BIG MISTAKE. For the pros: The staff was very pleasant. The room we had was large-a sitting room besides the bedroom. There was off street parking. The room was clean. For the cons: I used the toilet (just pee) and flushed--the toilet was clogged. We went down (three flights, no elevator) and the girl at the desk said she would get a plunger. We went for a walk (so I could use the bathroom somewhere!) and when we got back she said she couldn't find a plunger and the other one was locked in a closet, so when the owner got back she would get it. About an hour later she gave me the plunger and I used it--up came someone else's poop and a hypodermic needle! We went down and got the girl and she plunged some more and cleaned it up. My husband used it (1 and 2)--still plugged--the girl had left the plunger so he used it, got it to flush so so, but each time we tried to flush it not much happened--needless to say we were afraid to use it--the girl came up again with another man and they plunged it and said it was working, but it would flush once, then not flush again. We asked for a different room, but they were filled up. We did say we expected something--refund/discount whatever to make up for the fact the toilet did not work properly. She said she would talk to the owner. In the morning we went to breakfast--which consisted of some cracker type things, pears and some frozen items that had mold on them when I opened one--did not leave us with much of an appetite. At checkout, the desk girl talked with the owner and supposedly we were getting a 100% refund, but it has been 4 days and it has not hit our credit card yet--will update if we actually get it. In addition to the breakfast and toilet, the bed had plastic on it which was so hot and uncomfortable, the room was nonsmooking, but smelled of smoke and the bathroom had a soap bar with a smoke cig. burn mark, the sitting room windows did not close so the air couldn't be on in that room, which made it uncomfortably hot.
- Official Description (provided by the hotel):
- A gem for the budget traveler. Centrally located in San Juan, Puerto Rico. Not in the touristic area.Very clean, comfortable and recently renovated rooms. Nearby Int'l Airport, University of Puerto Rico, Plaza las Americas Shopping Center, VA Hospital, Paseo de Diego, Piers. Old San Juan and Puerto Rico Convention are 4 miles away from us. Exceptionally warm, friendly and professional service. ... more less
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