Great Hotel Marred by Bad Experience
We had a wonderful week at the Coral Princess which was marred unfortunately by a bad experience.
The positive attributes of the Coral Princess Hotel are numerous: The hotel is centrally located in the Condado area. It is a small, chic European style hotel with a rooftop garden area that is a wonderful and inviting refuge to lounge and read. The staff is exceptionally charming, friendly and accommodating. The rooms are very clean, well lighted and comfortable with properly working internet access.
The hotel does have “free parking” but there are only 4 spaces allotted for it on the hotel property which is directly in front of the hotel and off the street. It is a on a “first come, first served” basis, so if all 4 spaces are taken then you must find your own parking on the street or in a parking lot.
Unfortunately our car was broken into while parked in one of the 4 free spaces directly in front of the hotel and its security camera. Our rental car’s back rear passenger side window was smashed and the radio was stolen at approximately 530AM. The Police were called around 7am when this was discovered to file a report.
I met with the Police as they filed the report and heard from the Police directly that several cars in the last few months have been broken into, in exactly the same way as our rental car had been, AND in the same small parking area provided by the hotel.
The Police complained to me and the hotel staff that they are NEVER able to see the security camera’s tape recording of the previous night’s events as requested so that they could possible apprehend the person responsible.
I pursued the issue of the security camera’s tape recording with the hotel staff over the next couple of days, hoping that there would be something on the camera to help the Police find the person or persons responsible for mine and previous break-ins and to eliminate future guests from the hassle of having their cars broken into.
Ultimately I found out that the security camera is NOT working! Thus, my complaint about this hotel.
The hotel bills itself as an upper-end property with free parking provided by the hotel. The staff and owners of the hotel are aware of theft and vandalism with cars parked on their hotel property. That their security camera is not working and available to the police is not acceptable by a property such as this. Especially since there is a repeated occurrence of break-ins according to the Police and actual hotel staff I spoke to.
I lost a day of my vacation dealing with insurance issues and returning a damaged car for a new one, I would hope that the hotel would take this seriously for future guests and for the hotel’s own reputation as a safe and reputable place to stay. From what the room rates charged are at this hotel, it should have a working security camera which is available to the Police if needed. Until their security issues are resolved I can not recommend this hotel, unfortunately.
- Official Description (provided by the hotel):
- Coral Princess Hotel is an elegant 25-room boutique-style hotel offering the business traveler and families an excellently priced alternative in a cozy and comfortable atmosphere. Managed by its owners, you will receive personalized quality service that will surely make you feel at home. Located a two-minute walk from famous Conado Beach, Coral Princess Hotel is a block from boutique shops, over 15 restaurants, coffee shops, and casinos. It is centrally located just 5 minutes from Old San Juan and the Puerto Rico Convention Center, 10 minutes from Hato Rey business district, and 10 minutes from the international airport and Isla Verde. Enjoy your complimentary Deluxe complimentary continental breakfast served daily at the hotel’s courtyard, stroll down Ashford Avenue, or swim and sunbathe at our pool or nearby Condado Beach. We'll make you feel at home! You will sure want to come back. Complimentary high speed internet access in room and WiFi in public areas. ... more less
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