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“GREAT HOTEL MARRED BY BAD EXPERIENCE”

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Coral Princess Hotel
Ranked #14 of 46 Hotels in San Juan
Certificate of Excellence
Fort Lauderdale, Florida
Level Contributor
101 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“GREAT HOTEL MARRED BY BAD EXPERIENCE”
3 of 5 bubbles Reviewed 27 February 2011

Great Hotel Marred by Bad Experience

We had a wonderful week at the Coral Princess which was marred unfortunately by a bad experience.

The positive attributes of the Coral Princess Hotel are numerous: The hotel is centrally located in the Condado area. It is a small, chic European style hotel with a rooftop garden area that is a wonderful and inviting refuge to lounge and read. The staff is exceptionally charming, friendly and accommodating. The rooms are very clean, well lighted and comfortable with properly working internet access.

The hotel does have “free parking” but there are only 4 spaces allotted for it on the hotel property which is directly in front of the hotel and off the street. It is a on a “first come, first served” basis, so if all 4 spaces are taken then you must find your own parking on the street or in a parking lot.

Unfortunately our car was broken into while parked in one of the 4 free spaces directly in front of the hotel and its security camera. Our rental car’s back rear passenger side window was smashed and the radio was stolen at approximately 530AM. The Police were called around 7am when this was discovered to file a report.

I met with the Police as they filed the report and heard from the Police directly that several cars in the last few months have been broken into, in exactly the same way as our rental car had been, AND in the same small parking area provided by the hotel.

The Police complained to me and the hotel staff that they are NEVER able to see the security camera’s tape recording of the previous night’s events as requested so that they could possible apprehend the person responsible.

I pursued the issue of the security camera’s tape recording with the hotel staff over the next couple of days, hoping that there would be something on the camera to help the Police find the person or persons responsible for mine and previous break-ins and to eliminate future guests from the hassle of having their cars broken into.

Ultimately I found out that the security camera is NOT working! Thus, my complaint about this hotel.

The hotel bills itself as an upper-end property with free parking provided by the hotel. The staff and owners of the hotel are aware of theft and vandalism with cars parked on their hotel property. That their security camera is not working and available to the police is not acceptable by a property such as this. Especially since there is a repeated occurrence of break-ins according to the Police and actual hotel staff I spoke to.

I lost a day of my vacation dealing with insurance issues and returning a damaged car for a new one, I would hope that the hotel would take this seriously for future guests and for the hotel’s own reputation as a safe and reputable place to stay. From what the room rates charged are at this hotel, it should have a working security camera which is available to the Police if needed. Until their security issues are resolved I can not recommend this hotel, unfortunately.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank phk123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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912 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (152)
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English first
Brandon, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 February 2011

We would stay at the Corral Princess again and would recommend it to anybody. We had two stays in San Juan and after our first stay at the Corral Princess we cancelled our other reservation and stayed with them for the second stopover. The staff are extremely helpfull and friendly. The hotel is only a short walk to the beach but offer a pool for customer use if they don't want to get sand in their shoes. We had a later flight the day we left and stored our baggage for us, let us use the facilities for the afternoon and had a bathroom (with shower) available for our use before we left. It's like a home away from home.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie154951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 15 February 2011

Great location: A nice swimmable beach is only a couple of blocks away and we walked into Old San Juan. There was a Walgreens around the corner and lots of restaurants. It took about an hour but was a nice walk (should only do it in the daytime). The staff at the Colal Princess were very nice and helpful. The breakfast was a bit better than a typical continental. Nice Coffees and juices were available for free 24/7. Another nice touch was that the water and soda in the fridge in the room were only $1 which was very reasonable. The pool is small and not used much but nice for a refreshing dip. The hot tub was quite popular and the guests were friendly. The room was small and basic but had everything we needed. We took the bus back from the main bus terminal of Old San Juan that stopped very close to the hotel. It was mostly tourists who got on the bus. much cheaper than a cab.

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Galit2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milford, Massachusetts
Level Contributor
71 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed 8 February 2011

I did my homework before choosing to vacation with my wife at the Coral Princess. I am happy to say the good reviews the Coral Princess has received on Trip Advisor are merited. We only found a few minor things to pick at:
- Housekeeping was stingy with resupplying the facial and bath soap, but the front desk got us more when we asked
- The bathtub was one of those vinyl-cushioned units, and the vinyl had cracked in spots
- Our room's window looked out on the dumpster (we kept the curtains drawn)
- We didn't find out about the rooftop jacuzzi until the day we checked out -- DANG!

On total our stay was very pleasant. Having breakfast in the courtyard was especially nice. The bed was comfortable. The room was simple but modern and clean. The in-room mini-bar was even reasonably priced!

The beach, shopping and restaurants were a short walk away. Buses to downtown stopped nearby, and taxis were everywhere. Both buses and taxis were clean, cheap and reliable. There's no need to rent a car unless you are going out of town.

On total, a very good value. We would stay at the Coral Princess again, and we would recommend it to anyone except those who want a beachfront hotel or lavish accommodations.

Next time we might splurge and try one of the three penthouse rooms...

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EABPE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas City, Missouri
2 reviews
4 of 5 bubbles Reviewed 6 February 2011

We stayed at the Coral Princess after our 7 day cruise. We droped our luggage off and headed off for a short walk to shops and restaurants. When we came back to check in they had taken our luggage to our room. The pool was nice and the sun deck was wonderful. The little chocolate treat when we checked in was also nice. Wished we could have stayed for the breakfast but had an early flight. Next time we will stay on our first night before cruise. Thank you Pat from Kansas City

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cooper1003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 31 January 2011

I stayed at the Coral Princess Hotel only one night but tried to enjoy some of what they had to offer. I probably stayed in one of their smaller rooms and found it somewhat confining after staying in another hotel with a balcony. There are many places to sit and relax at the Coral Princess and I did take advantage of their hot tub on the roof. They also supply beer($2), wine($25), soda and water($1) in the room refrigerator for a reasonable price.
They are a couple of blocks from the beach and there are many restaurants and other hotels, some with casinos in the vicinity. The staff was helpful and friendly.

  • Stayed January 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kdschafer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St.Thomas
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 28 January 2011

We stayed for three nights, as my husband had business and we wanted to do some sightseeing in Puerto Rico. The Coral Princess was a perfect choice for our stay. Room was comfortable and clean with free Internet service. Breakfast was a nicely presented expanded continental buffet. Coffee and juice were available in the lounge around the clock. We did not use the pool, but it looked very inviting on a hot afternoon. The only suggestion for hosts would be to expand the free parking. There were a few spaces in front of the hotel, and if they were full, we were instructed to find on street parking or pay for a local lot. Location was great for walking through the neighborhood to good restaurants, and not too far from Old San Juan (walkable or short taxi ride).

  • Stayed January 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joyous-gypsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Coral Princess Hotel

Property: Coral Princess Hotel
Address: 1159 Ave Magdalena | Condado, San Juan 00907-1710, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 46 Hotels in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Coral Princess Hotel 2.5*
Number of rooms: 25
Official Description (provided by the hotel):
Coral Princess Hotel is an elegant 25-room boutique-style hotel offering the business traveler and families an excellently priced alternative in a cozy and comfortable atmosphere. Managed by its owners, you will receive personalized quality service that will surely make you feel at home. Located a two-minute walk from famous Conado Beach, Coral Princess Hotel is a block from boutique shops, over 15 restaurants, coffee shops, and casinos. It is centrally located just 5 minutes from Old San Juan and the Puerto Rico Convention Center, 10 minutes from Hato Rey business district, and 10 minutes from the international airport and Isla Verde. Enjoy your complimentary Deluxe complimentary continental breakfast served daily at the hotel’s courtyard, stroll down Ashford Avenue, or swim and sunbathe at our pool or nearby Condado Beach. We'll make you feel at home! You will sure want to come back. Complimentary high speed internet access in room and WiFi in public areas. ... more   less 
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