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“great location!!”

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Hotel Plaza De Armas Old San Juan
Ranked #28 of 48 Hotels in San Juan
Reviewed 5 May 2012

everything is right in the center of town. great location and walking distance to cafes, bars, and attractions... the hotel accomidations were good, clean and affordable. the service was excellent and friendly. they gave us maps and directions to where we wanted to go a. we only stayed overnight before we left to our cruise, but would go back again if we were to stay in PR!
thanks

  • Stayed: April 2012, travelled as a couple
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Thank echik5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisGarzon, Guest Relations Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 6 May 2012

Thanks Echik5 for taking the time to write down your impression about Hotel Plaza De Armas.

I'm really happy to read that your experience with us was much more than great.

Our principal concern is to meet the needs of each and every guest we serve and always try to exceed their expectations in order to make their stay as pleasant and comfortable as possible.
We want that every person arrives as a guest and always leaves as a friend.

I would like to let you know that your comments are extremely important to us. Feedback such as yours assists us in improving our services and property on a constant basis.

It's our main goal that any comment or issues that could be present during your stay are going to be addressed in a proper way.

We hope to have the opportunity to serve you again. I will personally take care of all your needs when you come back.

Thanks again.

Luis Garzon

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718 - 724 of 961 reviews

Reviewed 29 April 2012

This time it is my own fault. There were enough red flags on trip advisor that I should have known to stay away but location is everything and I admit to being lured in by price. Don't make the same mistake. The interior queen room at the Plaza de Armas was little more than a closet with a double bed and a bathroom of questionable cleanliness. The hotel is in an excellent location for touring this exceptionally beautiful city but spring for a few more bucks and get a real hotel room.
I didn't go to watch TV but the little old set was still a disappointment and the black mold on the bathroom ceiling was downright disconcerting.
The staff, by the way was courteous and professional so I decided not to share my disappointment with them.

Room Tip: Unless your comfortable sleeping in a closet skip this one. I had a great stay at the Acacia Boutiqu...
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  • Stayed: April 2012, travelled solo
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2  Thank PPatterson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisGarzon, Guest Relations Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 2 May 2012

Thank Mr. Patterson for choosing Hotel Plaza De Armas for your recent stay. I hope that you had a wonderful time at the Old San Juan City.

Thank you for taking the time to make a review here. I am personally concerned at the conditions which you report. This is certainly not the treatment we intend to offer our appreciated guests.

The following steps were immediately taken:

An urgent meetings were held with the entire staff and they received additional training in maintaining the standards which we have set for our Hotel Plaza De Armas. This includes proper cleaning and also proper supplies being in the room.

Tv's has been taken care of because we are in the middle of the process to renew them and the black mold on the bathroom ceiling has been remove. We are deeply sorry about this situation and I can assure you that won't happen again.

Our room has 13' x 11' = 143 sq.feet wich is a little wider than the average room in this area.
However we have bigger room (Suites Plus) 24' X 13' = 312 sqt.feet and (Suite King) 24' X 11' = 264 sqt.feet. So you are invited to stay in any of them for your comfort.

Hotel Plaza De Armas have a great location, great price and a great service in Old San Juan. We want to thank you for remarking those characteristics of our property.

Thanks again for sharing your honest opinion with us.

I think you will be greatly pleased the next time you stay at Hotel Plaza De Armas.

Please get in touch with me and I personally assist you..

Luis Garzon

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Reviewed 12 April 2012

We stayed overnight at this hotel after a cruise. Since we arrived so early, they held our suitcases behind the desk while we wandered around Old San Juan, and they were waiting for us in our rooms when returned in the afternoon. The location is great and the service was excellent. The room was clean and reasonably comfortable, and there's free wi-fi in the lobby. We had one of the rooms in front with a balcony. The plus side is having the cute balcony, with a view of the Plaza. The drawback is having street noise - though we really didn't notice it anyway. The air conditioner fan was loud enough to cover it up, but constant enough to not bother me for sleeping. There's a taxi stand across the street, but since we had an early flight, the manager arranged to have a taxi waiting for us at 5:45 am (the driver was already waiting in the lobby when we checked out around 5:30). He also arranged for us to have an early wake-up call at 5am (there's no phone in the room - the wake up "call" was a knock at the door), but it was right on time. There was an alarm clock in the room, but it was nice to have the extra assurance of the wake-up call. It's not fancy, but it was a good value for Old San Juan. We also stayed at Hotel Milano pre-cruise, and I felt that the two hotels were pretty comparable, and would stay again at either one.

  • Stayed: April 2012, travelled as a couple
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1  Thank Zorbina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisGarzon, Guest Relations Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 14 April 2012

Thanks Sorbina for having the time to make a review about Hotel Plaza De Armas.

I'm really glad to read that your experience with us was more than satisfying.

All the time we aim to meet the needs of each and every guest we serve and always try to exceed their expectations in order to make their stay as pleasant and comfortable as possible.

I would like to let you know that your feedback is very important to us. Feedback such as yours assists us in improving our service and property on a daily basis.

It's our goal that any comment or issues that could be present during your stay are going to be addressed in a proper way.

We hope to have the opportunity to serve you again. I will personally take care of all your needs when you come back.

Thanks again.

Luis Garzon

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2012

This was our sixth stay in the last six years at this hotel. Each time we have not been disappointed. We use this hotel as a yearly pre cruise starting point for our vacation. We usually stay two nights. This hotel is not fancy, but clean and affordable. There are no windows or free breakfast, but the staff is very friendly and accomodating especially Luis, the manager.This hotel is right in the heart of Old San Juan and is within walking distance of all restaurants,shoppng, sight seeing and the cruise docks. If your looking for all the frills and ocean view rooms like the major hotel chains with the fancy price, this is not the hotel for you. But if you want a clean place to stay with a great location and friendly staff, I highly recomend them. Hopefully we see them again next year.

  • Stayed: March 2012, travelled with friends
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1  Thank miken-11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisGarzon, Guest Relations Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 12 April 2012

Thanks Miken for being so kind in making a review about Hotel Plaza De Armas.

Yes we are not fancy but what we do have is a great location for being in Old San Juan, a clean, quite, peaceful and affordable rooms plus a great service oriented staff (Front Desk and Housekeeping) to help you in all your needs.

It's true we have no windows in the majority of our rooms (42) but they have air conditioning and we do have 9 marvelous suites if you need fresh air besides the air conditioning.

As you mentioned we are in the middle of everyplace here in Old San Juan and you can walk from our place to anyplace else in just minutes, but if you need transportation we have a free trolley stop just outside our doors and a taxi crew just in front. However if you do need special transportation services like rent-a-car or midnight taxi we can help you with those requirement too.

Our mission is to serve you the way it should be.

Thanks again

Luis Garzon

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Reviewed 7 April 2012

This hotel is in a great location but I was a little skeptical at what we would encounter after reading the reviews. However, I think the people who have issues with this hotel have really high standards and didn't do their research.

The elevator is very interesting and if you are claustrophobic, you shouldn't get in it. We didn't experience any problems with it while we were there (February 25).

The rooms were clean and because they are inside rooms, we had no problem with noise. The phone didn't work in our room but we didn't need it. My sister and brother-in-law's TV didn't work and they were unable to control the air conditioner. It was either on or off instead of regulated by temperature. However we weren't in the room that much - only to sleep and shower.

It is great for a pre-cruise stay and we will stay there again. The staff was nice and helpful when we needed something.

We walked to both forts from there, Walgreen's, Wendy's and other food places are right there. We also walked to the cruise pier from the hotel. It is all downhill so it is an easy walk with luggage.

  • Stayed: February 2012, travelled with family
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2  Thank stella2626`
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisGarzon, Guest Relations Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 12 April 2012

Thanks Stella for taking a time for making an honest review of Hotel Plaza De Armas.

We aim to please every guest that come to us but we have not success all the time, however we always try to do our best.

About the phone, we are doing major efforts to change the company we work with and as soon as possible we will have the service once again.

Tv's has been taken care of and all air conditioning has been through a maintenance program to improve the temperature control.

Yes we are great for pre-cruise and after-cruise but we are more than that.. Just try to stay with us for more than 2 days and you will find out.

All our staff are trained constantly to be service oriented so guest can feel confortable to ask anything they might need with the certanty that they will be pleased on their requirement.

Next time you plan to visit us please drop me a call at 787-722-9191 and I personally will take care of your needs.

Thanks again..

Luis Garzon

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Reviewed 3 April 2012

We stayed at this hotel for two nights prior to cruising out of San Juan. We were prepared that this hotel was not fancy, so we weren't surprised by this. The hotel rooms do not have windows, but we were prepared for this as well. The building is old, but historical. The rooms were clean and the service was great! The staff is wonderful! Luis, the manager, accommodated our needs very well. This hotel is within walking distance of everything that you would need, restaurants, drug store, sightseeing, etc. If you are looking for a fancy place to stay close to the beach, this is not it, but we were pleasantly surprised with our stay. Keep in mind that the buildings in Old San Juan are old. Again, the staff there was just wonderful. We would stay here again for a short time similar to how we did this time.

Room Tip: the elevator is small and old, but works and the stairwell is steep and narrow. If you have any hand...
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  • Stayed: March 2012, travelled as a couple
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Thank Amy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LuisGarzon, Guest Relations Manager at Hotel Plaza De Armas Old San Juan, responded to this reviewResponded 8 April 2012

We really appreciate the time you have invest in making a review about us.
You have been so honest in it that we feel very happy to read those kind of words.
Although the majority of our rooms(42) do not have windows there are a couple of them (9) that actually have French Balcony.where you can enjoy the Plaza View.
Yes, we are a 1800 renovated (2005) historical building protected under the Instituto De Cultura De Puerto Rico.

As you mention we are closed to every place in Old San Juan but if you need a Taxi we have them just in front.

Our staff have been trained to provide you with the kindest attention you deserve.
Our principal mission is that:
" May every person who enter as a guest, leave Hotel Plaza De Armas as a friend"

Thanks for choosing us..

Luis Garzón

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Reviewed 27 March 2012

We stayed the night before we left on our cruise, was a great location, the manager kept our luggage for us during the morning and early after noon before we disembarked on our cruise, very friendly staff, comfy beds, clean rooms, only bad thing was water in shower wasn't the warmest, but great price for night

  • Stayed: March 2012
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Thank Adkpridetravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Plaza De Armas Old San Juan

Address: 202 Calle San Jose | Old San Juan, San Juan 00925-3510, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in San Juan
Price Range: £102 - £136 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Plaza De Armas Old San Juan 2*
Number of rooms: 51
Official Description (provided by the hotel):
Welcome to Hotel Plaza De Armas, located in the colonial district of San Juan, Puerto Rico. Hotel Plaza De Armas is for travelers looking to be in the center of Old San Juan. Hotel Plaza de Armas is a delightfully captivating colonial style hotel in the heart of picturesque Old San Juan, a city as rich in history as it is in culture. The colonial building features its unique and renowned antique elevator true to its history. In every direction you can find world-class shopping, dining and entertainment. Our completely unique location highlights spectacular views of the Plaza De Armas and puts you mere cobblestones away from 16th century Spanish fortresses, fascinating museums and art galleries. The modest standard rooms are windowless, excellent for a good night sleep. Suites overlook the city hall and Plaza de Armas. Hotel Plaza De Armas also offers high-speed Internet access in all common areas of the property. Even though everything is at walking distance, we have a trolley stop right outside our door and a taxi line across from the hotel .We look forward to your stay at Hotel Plaza De Armas! ... more   less 
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Also Known As:
Howard Johnson Plaza De Armas
Howard Johnson San Juan
Howard Johnson Old San Juan
San Juan Howard Johnson

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