whats good about this hotel is: interior. It's fantastic! Beds are great. Location is perfect - all the top restaurants, beaches are near by and old-San Juan is easily reachable by taxi/public transport
now on to bad stuff: never mind them saying that breakfast and water are complimentary. There is no breakfast! There are some yogurts and cakes available but the rest really depends on how lucky you are. Some mornings you wont have any trays for juice or coffee. One morning I drank coffee from a wine glass. Other mornings you wont have any drinks available at all. (not even water). Upon request - staff usually were really helpful to fetch something, but seriously - in the morning the last thing I want to do is to chase the staff to get something. Forget about having a sandwich, there is no cheese, bread, ham available.
now on to maids - our sheets and towels were changed on regular bases, I can't complain on that. But - I do expect the floor to be swiped at least once per our 5 night stay. You do expect some sand to be carried in your room when staying close to such fantastic beaches - well if you do - live with them! Instead of cleaning the floor - maids will keep them selves busy by re-arranging stuff in your room - and how! We returned from our tour in rain-forest and I left some clothes to dry. Maid figured that It might be a good idea to tuck them between my out-going clothes.. same thing happened day later with my swim-shorts - wet? they don't care! obviously some crazy instruction is given to tuck them away into most ridiculous spot no matter what.
Staff in general - per my stay I had two simple requests: can I have my "breakfast" 15 minutes earlier one morning due to a planned tour. Receptionist assured with a smile on her face that it's not a problem and it will be sorted. Well it wasn't. the other request was when leaving - I asked evening before can they arrange a taxi for me at 3.30AM, I had a plane to catch. Same thing happened - receptionist was super polite promising that taxi will be there and waiting. When we came down to lobby at 3.30 we learned that there's no taxi and it had to be called from there...
Roof top terrace - go there to relax and enjoy the view. Not the DRINKS! Forget about Pina Colada, they don't serve any frozen cocktails. So I ordered first thing they said they have - Martini. Instead I got rum diluted with watter... I can't even describe how disgusting it was.
the building - no one cares to wash the windows. There is no sound insulation - one night an alarm kept going somewhere near by. Another night there was power supply problems so the whole area turned on their generators. The buzzing was absolutely crazy. I had no sleep at all.
You kind of expect this personal service by choosing these boutiques but in reality you learn that they just don't care and you might as well stayed with a big chain that might have a disgusting interior but at least has some standards...
- Official Description (provided by the hotel):
- Inspired by the ‘art de vivre’ and the diversity of the Mediterranean culture, O:live Boutique Hotel presents a unique style of relaxed luxury and intimacy. Its prime Condado location, exclusive amenities and artistique atmosphère makes this charming boutique hotel part of the Small Luxury Hotels of the World™. ... more less
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