We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Be Careful”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
San Juan Airport Hotel
Ranked #28 of 48 Hotels in San Juan
Black Canyon City, Arizona
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Be Careful”
Reviewed 16 July 2014

This place screwed up my reservation and it took months for me to get the credit that they billed my charge card. Ultimately my credit card company sided with me but the inconvenience was ridiculous. I don't know if the convenient location to the airport was worth it.

  • Stayed January 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank g0tya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review, 30 July 2014
Hi g0tya,

We apologize for any inconveniences we may have caused. We didn't "screw up" your reservation. Your reservation was done with a declined credit card. No funds were available when you did the reservations. If there's anything we can do to further explain the situation, please let us know.

JF, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

951 reviews from our community

Traveller rating
    184
    277
    281
    112
    97
See reviews for
231
366
106
92
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Barbados
1 review
Reviewed 16 July 2014

This place has to be one of the nicest Airport Hotels I've ever stayed at. Living thru out the world, I've had the pleasure to visit many Hotels, especially airport ones. This Airport Hotel located in the terminal D, is exactly what you need after a long day of traveling. After reading everyones review, one can only be smart to see the different attitudes or directions people may have. Frankly, i'm glad I stayed. This Hotel is affordable, clean, and the service is outstanding. For the location, price, fast internet, and OUT OF THIS WORLD service, there's no other Hotel I would stay at in Puerto Rico. Being in the Rental car business, I've had my fair share of airport Hotels. This place rocks!! Truly worth it.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank InstaRentaCar R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review, 19 August 2014
Hi InstaRentACar,

Thanks for the wonderful comments regarding our Hotel. We truly try every day, to be the BEST and FRIENDLIEST Hotel around. Friendliness is our number 1 priority. Being located at the Airport, gives us a tremendous advantage to see and meet many people from different places thru out the world. This allows us to implement different ideas to meet everyones expectation. Please come back and stay with us soon.

Jose Franco - Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 July 2014 via mobile

This place maybe convenient to the airport, but it is really bad! It's very old and run down and it smells. My wife gagged when we came into the room, but it was 2 o'clock in the morning and couldn't go anywhere else. Don't worry there are other hotels nearby that are much nicer

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Calycoco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review, 12 September 2014
I want to thank you for your recent review of The San Juan Airport Hotel.
I am disappointed to hear that the hotel failed to meet you and your wife's expectations.
We are in the process of remodelling the hotel so please rest assured that we will be addressing those issues to ensure that they do not reoccur.
I do hope that if your travels bring you back our enchanted island, that you give us an opportunity to welcome you back.

Warm Regards,

JF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ohio
Level Contributor
182 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 2 July 2014

April 28, 2013, My wife and I were arriving at Mid-night and did not want to drive at night. (My age 80). I booked a room for the two of us and as such we could awake late the next day, get on the road at our time to drive across PR to Aguadilla. What a delightful surprise to find the AP Hotel had every thing we needed and more. The employees were great behind the counter as well as the service employees. The food was good!
I can recommend the AP Hotel to anyone in need of a stay in San Juan. And I mean for more than a night. It is close to everything.
Enjoy your stay, Dr William and Ann Morgan (Moved here from OHIO)

Room Tip: Request the floor and bed size. All else is ready to go.
See more room tips
  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review, 11 September 2014
Dear Bill;

I want to thank you for your recent post of The San Juan Airport Hotel!
I am delighted that you selected our hotel to rest prior to your drive across the Island and pleased to hear that you had a good night sleep.
I also want to thank you for highlighting our service and glad that you enjoyed the food at BJ's Bistro.
We hope that you will consider our hotel for future trips and I look forward to personally welcoming you back.

Regards,

JF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 June 2014 via mobile

I am writing this review as I am leaving the hotel. We had a connecting flight and had to stay the night in San Juan. I considered catching a cab and staying in a simple, more cost effective place, however my fiancé suggested we stay at this hotel for the convenience. We paid $145.00 for crap. The room is extremely small and basic. It is what I would expect from a motel. There was no running water the following morning, so we essentially paid all that money and couldn't flush the toilet or take a shower before we caught our flight. I complained at the front desk and they blamed it on low pressure etc etc. The front desk offered to refund ONLY $25.00. We then received a call from the manager removing all blame from the hotel and they took back the credit. I will never stay there again. Who, with a right conscience charge a guest $145.00 that cannot shower or use toilet. They disgust me. I stayed in room 522.

Stayed June 2014, travelled with friends
Helpful?
6 Thank Tabs2ya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review, 12 September 2014
I want to thank you for your recent review of The San Juan Airport hotel.
I am disappointed to hear that the hotel failed to meet your expectations and apologize for the mishaps that you experienced.
Please rest assured that I will be addressing them to ensure that they do not reoccur.
I do hope that if your travels bring you back to the enchanted island, that you give us an opportunity to welcome you back.

Warm Regards,

JF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
Level Contributor
90 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 June 2014

We stayed at the San Juan Airport Hotel for one night after arriving at 1:30am. The location is the best, just a quick five minute walk from the baggage claim. The beds were comfortable, though the rooms are nothing special and it is certainly kind of expensive for what you get, but the location is worth it. Perfect for a late arrival or early departure. Breakfast is included, fairly basic and only until 9am.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kcirtapp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review, 11 September 2014
Dear kcirtapp:

I want to thank you for your recent review of The San Juan Airport Hotel.
I am delighted to hear that your visit was an enjoyable one. Our hotel's highest mission is the genuine care and comfort for all of our distinguished guests.
I also want to thank you for highlighting the service of some of our staff members and I will make sure to share your review with them and the rest of our team.

Hope to se you soon,

JF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 June 2014

Arrived on a late flight and stayed overnight as I was heading to Ponce at daybreak. Clean, good breakfast and excellent service. Would not recommend it for an extended stay as its pretty no frills. Highly recommend it if arriving on a late flight and need a place to spend the night before heading outside the metropolitan area or need to catch an early flight the next day.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fjr00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review, 11 September 2014
Dear fjr00:

Thank you for your review of The San Juan Airport Hotel!
The ladies & gentlemen of our hotel are humbled by your comments on our cleanliness and service.
I look forward to personally welcoming you back in the near future.

Warm Regards,

JF
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near San Juan
4.1 mi away
Dreams Hotel Puerto Rico
Dreams Hotel Puerto Rico
#29 of 48 in San Juan
253 reviews
0.8 mi away
Hampton Inn & Suites San Juan
5.2 mi away
Courtyard San Juan Miramar
Courtyard San Juan Miramar
#17 of 48 in San Juan
982 reviews
Show Prices
Show Prices
Show Prices
4.0 mi away
Doubletree by Hilton San Juan
5.4 mi away
Hotel Miramar
Hotel Miramar
#20 of 48 in San Juan
805 reviews
5.6 mi away
Hyatt House San Juan
Hyatt House San Juan
#9 of 48 in San Juan
852 reviews
Show Prices
Show Prices
Show Prices

Been to San Juan Airport Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about San Juan Airport Hotel

Property: San Juan Airport Hotel
Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #28 of 48 Hotels in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Odigeo, Booking.com, Hotels.com, Ebookers, Expedia, Priceline, TripOnline SA, Traveltool, S.L.U., HRS, getaroom.com, Evoline ltd and Cancelon so you can book your San Juan Airport Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western San Juan
San Juan Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing