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“Not horrible, but be prepared . . .”
Review of S.J. Suites

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S.J. Suites
Ranked #42 of 48 Hotels in San Juan
United States
Level Contributor
57 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Not horrible, but be prepared . . .”
Reviewed 9 December 2013

We stayed here a week ago for two nights. The elevator is out of order; the room temps are controlled by floor. Be prepared to walk several flights of stairs to get to your room ~ we ended up with a heck of a workout as many times as we went back to the room because of rain in Old San Juan. As long as the staff knows how to work the thermostat, it's not bad, but they really need written instructions because the guy on duty one night had no idea how to work it. We were freezing to death because he'd made the fan stay on and then (due to other complaints about cold), he blocked the door to the hallway (where the thermostat is) open to allow warm air in. Logically, when the thermostat is turned down too much and then you add warm air to it, it will work even harder . . . making the rooms that much colder. Clean room, courteous people, but I was miserably cold ~ like in bed under covers with long sleeves, jeans, and winter socks . . . in the middle or Puerto Rico. The next morning, there was a nice man who knew the controls. He fixed it, thank goodness.

  • Stayed December 2013, travelled as a couple
    • Cleanliness
Helpful?
Thank USGolfGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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260 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
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English first
Chantilly, Virginia
Level Contributor
224 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 1 December 2013

I loved the location of this hotel. It is right in the centre of old San Juan. It is a walk away from the port if you are on a cruise, very close to the tourist office, in the middle of lots of restaurants and shops. The negative of this hotel is our room did not have a window and it smelt really weird. The lift did not work but we were helped with our luggage. I would not advise this hotel for the older folks. or people with issues walking to stay here as there is only one elevator and the stairs are steep. Our room was quiet which was great as we met other people who had stayed at far more expensive locations and were bothered by noise all night. The room was clean and the staff were really nice. They use old fashioned keys, not electronic keys. There are no food facilities but there is a shared fridge in the lobby. The price is good, the location is fab, the staff are great but the lack of a window and the smell forces me to rate this place as a two however I would stay here again from a value perspective.

Room Tip: I am not sure if any of the rooms have windows but from a safety perspective it might be wise to req...
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sushila N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these San Juan hotels

Caddo, OK
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 November 2013

Ah, the S.J. Suites. First, the positives. The location is good, but honestly, Old San Juan is so compact, just about any hotel would be as good. And the daytime staff was excellent--very helpful, informative, and actually great fun to interact with. We had more trouble communicating with the night staff, but this was quite possibly largely due to the language barrier. Overall, the room served us just fine, but be warned: there are some issues.

As others have noted, these are in NO way suites, so don't be fooled. In fact, some of the rooms are even a little cramped and have no windows at all (no phones in the rooms, either, but this wasn't a problem for us). The temperature in the rooms is all over the place, too. The first night it was freezing cold, but the second night it was warm and sticky. The bathroom was fine, though you only have hot water sometimes (we didn't have any after 8:00 a.m. the first day; shower early!). And, finally, the elevator was out the entire weekend we were there, which was just a mild nuisance to us but a serious problem for older guests and those in wheelchairs. This will surely get fixed at some point, but anyone looking to book this week might reconsider if stairs are a problem.

All in all, we would probably not stay there again if we had a choice, but it's not like we were traumatized by the experience, either. All part of the adventure of travel!

Room Tip: Don't be afraid to ask for another room if you hate yours! Our first room was hot, cramped, and...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hgoggans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Franklin, Tennessee
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 13 November 2013

Not fancy, but neat and clean. Very friendly and helpful staff. Right in the heart of Old San Juan. Only a few blocks to the cruise port and we were able to walk to our cruise ship from there. The hotel is right on the trolley line and you can ride the trolley free to all the sights in Old Town San Juan.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Buck515151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
94 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 17 September 2013

If you are taking a cruise and need a place within walking distance of the pier (about a 5 minute walk downhill to the pier), at a reasonable price, then S.J. Suites is ideal. It's nothing fancy, but the staff are very friendly and helpful. The rooms are just rooms - don't expect a view, this is old San Juan where buildings are old and right next to each other. You are within walking distance of several restaurants also.
As I mentioned, its a 5 minute walk downhill to the pier, so remember its a 10 minute walk uphill when you are getting off the cruise and going to the hotel. Taxi service from the airport to the hotel runs you less than $25 (as of Sept 2013).
Minuses - nothing fancy, no view.
Pluses - reasonably priced, very secure, friendly staff

Room Tip: Ask for an end room away from the street.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bearecub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
233 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 17 August 2013 via mobile

If you're looking for a place just to spend a night, then this might be the place. The seemingly recent upgrades haven't gone far enough. The bathrooms are recently upgraded but inexpensively done. The lobby ok. But the rooms are tired. Location is fantastic though. Right in the heart of Old San Juan. One bright light - customer service was consistently excellent.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lynne S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas, United States
Level Contributor
5 reviews
Reviewed 12 August 2013

S. J. Suites is a great place to stay. It's in old San Juan which us the place to be. The rooms were clean and very comfortable. No phones in the rooms and some rooms had refrigerators and some didn't. The staff were friendly and knowledgeable about restaurants, clubs, etc. I would definitely go back to S J Suites!!!

Room Tip: I don't think any of the rooms had windows so wouldn't expect a view.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RhondaGayleM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about S.J. Suites

Property: S.J. Suites
Address: Fortaleza St. #253 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #42 of 48 Hotels in San Juan
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — S.J. Suites 2.5*
Number of rooms: 15
Official Description (provided by the hotel):
Located in the heart of Old San Juan. Enjoy the rich history of Old San Juan. Old San Juan has an abundance of museums, stores, excellent restaurants, open air café, tree shaded plazas, majestic homes and buildings the let you appreciate its old beauty and architectonic peculiarity.Whether for a day or a week, by staying in S.J. Suites Hotel you are assuring that you’ll have a stay full of interesting things to do in Old San Juan, declared as World Heritage Site by UNESCO in (1983). Explore & enjoy the amazing array of points of interest in Old San Juan and then come and rest in one of our comfortable rooms.We're also conveniently located close to the Cruise Piers. There are over 40 points of interest steps away from S.J. Suites Hotel… so get ready to explore! ... more   less 
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Also Known As:
s.j. Hotel San Juan

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