We contacted the tour by phone inquiring about it being acceptable for people having some walking concerns, specifically, replacement knees, and recent ankle surgery. We were assured the tour guide took the abilities into consideration, and not to worry. The tour operates rain or shine. We assumed that in the case of rain, rain gear (cheap poncho like coverings) would be used, or umbrellas. No such luck. We arrived at the meeting place in a downpour, and our guide had us produce our confirmation slips. She had no documentation as to who or how many were on the tour. Her only "sign" was a tablet with the tour company name on the screen. We identified ourselves (8 people) We had misplaced the confirmation, and she was very adamant that we produce it to prove we had paid. Not an auspicious beginning! We took off at a brisk trot, always with the admonition, "watch your feet, watch the tour guide". From the start to the Fort El Morro, and down to the governors mansion, and finally to the sea wall at the port, we walked at a very brisk pace, not moderated in any way. Some of the streets were running rivers, slick and steep. Not a place to try for speed. The information given on the tour tended to focus on the movies that were made in the area, and the actors/actresses involved. There was very little information about the history and culture of the island, and that which was given had a definite tinge of "anti-Americanism. (You do not refer to America as the dictators!!). All in all, the feeling was that everything was rehearsed, down to the last comma and period. If a question was asked, you could "see" the "rewind, repeat" thought process. Suggestion to the tour operator. Have a print out of your clients, it will save time and misunderstanding. Tell people that no provisions are made for bad weather. Either provide water, or stress that water will be needed on the tour. The only saving grace in our case it was raining so hard that it was a little bit cooler.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.