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“POOR CUSTOMER SERVICE”

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Courtyard San Juan Miramar
Ranked #18 of 48 Hotels in San Juan
Certificate of Excellence
Reviewed 22 May 2014

The valet parking attendances were using vulgar language . Noisy guests.Outrageous valet parking fee...Breakfast not included.... Not a comfortable environment . Please stay in another Marriott Hotel not in these one.....

  • Stayed: May 2014, travelled on business
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Review collected in partnership with this hotel
Thank LizzyArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this reviewResponded 24 May 2014

Dear LizzyArizona,

Thank you for reviewing our property and for sharing your comments and concerns about your recent stay. It is extremely important for us to receive feedback regarding our service and overall quality of the hotel as this enables us to identify and correct areas needing improvement.

Please accept our most sincere apologies. We will be investigating the Valet Parking and action will be taken since it is unacceptable to use vulgar language.

We would like to regain your trust and hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to our beautiful island.

Always at your service,

Cynthia Cruz
Reservations Manager
c.cruz@gmail.com

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628 - 634 of 1,009 reviews

Reviewed 21 May 2014

We stayed only one night (may 19th to the 20th). We were promptly greeted by Jesus who was extremely nice to let us check in at 1pm EST as we were exhausted from our trip.

The room was spacious, clean, well appointed and big. We had a view of the buildings around us and a some water in the distance. The staff was great friendly, polite and eager to help.

The hotel is close to Old San Juan, major highways and shops.

Loved it ...

would I stay again? YES!!!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Glendastravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this reviewResponded 10 June 2014

Dear Glendastravel,

Thank you for you review and for recognizing Jesus commitment to excellence in service. I personally congratulated him and he was thrilled to be mentioned in Tripadvisor. I was pleased to read that you will be visiting us again and if I can assist you for your next trip to Puerto Rico do not hesitate to contact me directly at 1-721-7400 x5554.

Always at your service,

Cynthia Cruz
Reservations Manager
c.cruz@courtyard.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

The Courtyard Marriott is clean, well maintained hotel in a very good location with easy access to the Old San Juan & Condado. The staff were very courteous, friendly & helpful suggesting restaurants in the area. They upgraded us to a corner king room that was very large. The only negative was the breakfast at the Papillon was expensive.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with this hotel
Thank justwayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2014

I go to Puerto Rico on business 5-6 times a year and stay here because the staff are friendly and efficient. The food is very good at both restaurants in the hotel and several within walking distance. Rooms are clean and decorated in a comfortable, tasteful manner. The beds are very comfortable and there is a large flat screen TV in every room that allows you to stay up to date on the news in the states.The hotel is located with easy access to Old San Juan, the Condado, and major highways if you have a destination in other parts of the island.

Room Tip: I have yet to be disappointed by a room.
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  • Stayed: May 2014, travelled on business
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Review collected in partnership with this hotel
Thank caxy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

We stayed for 5 nights in this busy hotel - it looked like they had lots of business folk as guests. 2 queen-sized beds - nicely appointed bathroom, great TV and channels, a fridge, coffee-maker and complimentary bottles of water daily. The hotel is in town so do not expect great views from the windows (which needed a cleaning).

The pool was nice - after it was cleaned - I hope the upkeep can be maintained. There was only one elevator so the wait varies depending on busy it gets.

Check-in and all staff were generally friendly and helpful - the free Wifi was a bonus. Cabs were readily available outside - the most challenging part was understanding the zone rates for cash within the tourist area. Walkable distance to the Condado area, Walgreens and Wal-Mart (20 minutes) as long as you can handle the heat and traffic. WARNING - when we crossed the highway at the traffic light, cars moved before the lights turned green (but after we go to the other side)!

Papillon - one of the restaurants on site was amazing - do not miss it!

Would we stay here agin, yes - but we might prefer a hotel closer to the beach.

  • Stayed: May 2014, travelled with family
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1  Thank WorldTravellerBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 May 2014

I highly recommend staying here if you want a nice off the beaten path hotel in San Juan. The staff will bend over to help you out and very courteous. I travel to San Juan for business and will continue to stay at this hotel.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with this hotel
Thank rstewojr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2014

The Courtyard Marriott is clean, well maintained hotel in a very good location with easy access to the old town, Condado and the airport area. Staff are very professional, friendly and helpful.The Papillon restaurant has great service and good food. I highly recommend this hotel and will definitely stay here again.

Room Tip: The suites are nice however, they are all located next to the elevator and overlook the city and not...
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  • Stayed: May 2014, travelled on business
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Review collected in partnership with this hotel
Thank Glenn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard San Juan Miramar

Address: 801 Ave Ponce de Leon, San Juan 00907-3326, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in San Juan
#11 Family Hotel in San Juan
#14 Romantic Hotel in San Juan
Price Range: £113 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Courtyard San Juan Miramar 3.5*
Number of rooms: 135
Official Description (provided by the hotel):
We strive for understanding our guests business and leisure needs providing them with the essential amenities that will ensure their satisfaction. Guestrooms with panoramic city and Condado Bay views that will allow our guests to be comfortable and productive at the same time. ... more   less 
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Also Known As:
Courtyard By Marriott San Juan Miramar Hotel San Juan
San Juan Courtyard

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