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“Convenient location ”

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Courtyard San Juan Miramar
Ranked #17 of 46 Hotels in San Juan
Cincinnati, Ohio
Level Contributor
257 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
“Convenient location ”
Reviewed 26 May 2014 via mobile

Originally we wanted to stay at the other Courtyard on the water but was sold out. This hotel is close to the walk trail except you have to cross the highway and need to be careful. The bathroom was very small but overall it was clean and reasonably priced. There are a bunch of bars and restaurants within walking distance which was perfect.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank RebeccaN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 7 June 2014
Dear Rebecca_Mike,

Thank you for reviewing our property. We are pleased you had the opportunity to stay with us and glad you enjoyed your stay. We hope during your next visit to Puerto Rico you can visit us again!

Please feel free to contact me directly for your next visit!

Always at your service,

Cynthia Cruz
Reservations Manager
c.cruz@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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977 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (168)
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English first
Mississauga, Canada
Level Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 25 May 2014

The location is very nice - Quiet and yet very close to a super market and some nice restaurants and also a short taxi ride away from Condado.
Some of the rooms as a have great view of the lagoon nearby.
The rooms are good - clean, with all standard amenities and the restaurant downstairs is also good with a choice of breakfast.

Room Tip: Ask for a room with a Lagoon view
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sri Jagadish B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 10 June 2014
Dear Jagadish B,

Thank you for making us your hotel of choice during your recent trip. We appreciate your kind comments regarding your stay at our facility and the time you set aside to share your experience. Glad you enjoyed the view of the Lagoon and the breakfast at Papillon restaurant. As you mentioned we have a variety of restaurants nearby and very close to Condado and Old San Juan.

We do look forward to seeing you soon and if we can be of assistance to you in any way, please do not hesitate to contact us.

Always at your service,

Cynthia Cruz
Reservations Manager
c.cruz@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cary, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 24 May 2014

Small rooms. Good value and nearby good italian and peruvian restaurants. Good food. Away from lagoon or sea view. Good place to get used to SJ. When you leave by car remember it is one way street and turn right only. No signs for this.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CaryMD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 26 May 2014
CaryMD,

Thank you for reviewing our property and for sharing your comments about your recent stay. The Ponce de Leon Avenue has two lanes, one is a bus way – opposite lane and the other lane is going towards your right which takes you to Old San Juan and to the main avenue. We are sorry you were not informed and for any confusion this may have caused you.

Thank you for choosing our hotel and for giving us the opportunity to serve you. Hope seeing you again!

Always at your service,

Cynthia Cruz
Reservations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Des Moines, Iowa
2 reviews
Reviewed 23 May 2014

My husband and I stayed at this Courtyard Marriott one night post-cruise. We were able to check in around noon, which was great. Then we had a super yummy lunch at Papillon which is connected to the hotel. The restaurant was really nicely decorated, good service, and the breakfast sandwich with potatoes I had was really yummy. After lunch, we then went to the pool for a few hours. There were a couple other people there at first, but everybody had their own little section and it didn't seem crowded. Eventually, we were the only people there. The pool is not huge, but it was nice and relaxing. After the pool, we went in to Old San Juan for shopping and dinner. The staff got us a taxi, so that was really great. We had fun shopping in Old San Juan - it's very pretty. Now, the room itself was good size and the bed was comfy. There were downsides - the bathroom was really small and just awkward. The room we had was next door to like a service closet/hallway. So we could hear housekeeping moving their carts against the concrete. It was hardly ever quiet. The front staff did help us out when we asked for a scale to weigh our luggage. They had a hand held scale they let us take to our room to weigh our luggage. They also got us a cab at 5am to head to the airport. All around a good hotel, good restaurant attached, fun and relaxing pool. We didn't walk around the area, but it looked like there were a few restaurants within walking distance. Mainly a business area, as it is advertised. I think it was a $15 cab ride in to Old San Juan, maybe $20-25 to the airport.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EllenG31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 10 June 2014
Dear EllenG31,

I was pleased to read that you had a great trip staying with us in connection with your cruise and wanted to say that we do our best to give an outstanding service to make our guest feel like home. We are sorry we did not meet your expectation with the size of the bathroom and would like to apologize for the noise caused by housekeeping moving their carts. I hope this does not change your perception towards our property and hoping to see you again soon!

If we may assist you in the future, please do not hesitate to contact me directly and we will be more than happy to help you!

Always at your service,

Cynthia Cruz
Reservations Manager
c.cruz@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arizona
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 22 May 2014

The valet parking attendances were using vulgar language . Noisy guests.Outrageous valet parking fee...Breakfast not included.... Not a comfortable environment . Please stay in another Marriott Hotel not in these one.....

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank LizzyArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 24 May 2014
Dear LizzyArizona,

Thank you for reviewing our property and for sharing your comments and concerns about your recent stay. It is extremely important for us to receive feedback regarding our service and overall quality of the hotel as this enables us to identify and correct areas needing improvement.

Please accept our most sincere apologies. We will be investigating the Valet Parking and action will be taken since it is unacceptable to use vulgar language.

We would like to regain your trust and hope you will allow us an opportunity to provide you with an exceptional guest experience when your travels bring you back to our beautiful island.

Always at your service,

Cynthia Cruz
Reservations Manager
c.cruz@gmail.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
87 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 21 May 2014

We stayed only one night (may 19th to the 20th). We were promptly greeted by Jesus who was extremely nice to let us check in at 1pm EST as we were exhausted from our trip.

The room was spacious, clean, well appointed and big. We had a view of the buildings around us and a some water in the distance. The staff was great friendly, polite and eager to help.

The hotel is close to Old San Juan, major highways and shops.

Loved it ...

would I stay again? YES!!!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Glendastravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 10 June 2014
Dear Glendastravel,

Thank you for you review and for recognizing Jesus commitment to excellence in service. I personally congratulated him and he was thrilled to be mentioned in Tripadvisor. I was pleased to read that you will be visiting us again and if I can assist you for your next trip to Puerto Rico do not hesitate to contact me directly at 1-721-7400 x5554.

Always at your service,

Cynthia Cruz
Reservations Manager
c.cruz@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2014

The Courtyard Marriott is clean, well maintained hotel in a very good location with easy access to the Old San Juan & Condado. The staff were very courteous, friendly & helpful suggesting restaurants in the area. They upgraded us to a corner king room that was very large. The only negative was the breakfast at the Papillon was expensive.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank justwayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard San Juan Miramar

Property: Courtyard San Juan Miramar
Address: 801 Ave Ponce de Leon, San Juan 00907-3326, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in San Juan
#12 Family Hotel in San Juan
#14 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard San Juan Miramar 3*
Number of rooms: 135
Official Description (provided by the hotel):
We strive for understanding our guests business and leisure needs providing them with the essential amenities that will ensure their satisfaction. Guestrooms with panoramic city and Condado Bay views that will allow our guests to be comfortable and productive at the same time. ... more   less 
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Also Known As:
Courtyard By Marriott San Juan Miramar Hotel San Juan
San Juan Courtyard

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