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“Management/Engineering is poor; front desk / service staff good”

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Courtyard San Juan Miramar
Ranked #17 of 46 Hotels in San Juan
1 review
“Management/Engineering is poor; front desk / service staff good”
2 of 5 bubbles Reviewed 24 June 2014

We had a shower head that worked like a water cannon. Two days, and two complaints to front desk later, engineering still hadn't fixed it. It was painful to stand under the shower for even a few seconds with the force of the water. Finally, after a complaint to the Marriott Platinum customer care, someone managed to fix it.

Second time, they cut off hot water (actually all water) at 9:30 in the morning. Having had a long night, we'd turned in by 3 am and woke up at 9 ish only to find there was "maintenance work" for 4 hours!! Now I understand that maintenance has to happen, but can't that be scheduled at 1 pm in the afternoon? Management needs to take a good hard look at how these things work. I won't be staying here again.

Room Tip: Go get a room by Isla Verde instead of this downtown location.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Suresh N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 25 June 2014
Dear Suresh N,

Thank you for reviewing our property and for sharing your comments and concerns about your recent stay. It is extremely important for us to receive feedback regarding our service and overall quality of the hotel as this enables us to identify and correct areas needing improvement.

Please accept our most sincere apologies for the inconvenience you had with the shower head and for cutting off the water for maintenance work during your stay. We have addressed your concerns and action has been taken for this matter not to occur again.

Once again, please accept our apologies and we hope this does not change your perception towards our property and hoping to see you soon again.

If we may assist you in the future, please contact us directly and we will be more than happy to help you!

Always at your service,

Cynthia Cruz
Reservations Manager
c.cruz@courtyard.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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968 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (168)
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South Carolina
Level Contributor
143 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 22 June 2014

This is our pre cruise reservation. When we got there there was no bellman to help us with our luggage. Receptionist was courteous and held our bags so we can find a place to eat. Lots of restaurants just walking distance from the hotel. We also took a walk to the nearby lake. The hotel is very near the port.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ciennalexa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 24 June 2014
Dear ciennalexa,

Thank you for taking the time for reviewing our hotel and sharing your experience. We are sorry to hear that we did not have the type of service you were expecting such as bellman. Our property is considered as a select service hotel and for that reason we do not offer this type of service. We appreciate your remarks about the service you received from our staff and glad you enjoyed the restaurants and the Lagoon area.

Hope to see you soon and if we can be of assistance to you in any way, please do hesitate to contact me at 1-787-721-7400 x5554 or by e-mail at c.cruz@courtyard.com.

Always at your service,

Cynthia Cruz
Reservations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach Gardens
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

Staff and service were excellent. Comfortable beds, clean rooms.
Held our luggage day of cruise so we could tour San Juan.
Gave advice about where to eat and places to visit.
Would definitely stay here again!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank paulusms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cynthia C, Manager at Courtyard San Juan Miramar, responded to this review, 25 June 2014
Dear Paulusms,

Gracias! for your comments regarding your recent visit. I am pleased to read that you enjoyed your stay before your cruise and that you found our location convenient. Once again, thank you and we hope seeing you back soon!

Saludos,

Cynthia Cruz
Reservations Manager
c.cruz@courtyard.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newnan, Georgia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 21 June 2014

We added a day to our stay in San Juan and couldn't get an additional day at the hotel we had previously booked for the next night. Upon arrival at the airport we called the Marriott and fortunately we got at room. We liked this hotel so much, we wished we had booked it for both nights. The staff was friendly; the hotel was very clean; has two great in-hotel restaurants (excellent bar drinks); good/safe location. Will definitely stay there again.

Room Tip: Our room (on 10th floor) was quiet and had a nice view. The only "con" would be that it wa...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank 706Liz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Thomas
2 reviews
5 of 5 bubbles Reviewed 19 June 2014

We would strongly recommend marriott miramar to all visitors to san juan. Its location is ideal - close to the major attraction of old san juan, bacardi rum distillery and all the traditional eating and drinking places. As regards the hotel - perfect room with all the necessary facilities including wi fi. The service and hospitality are par excellence and the entire staff has a very positive attitude to look after the guests. The concierge organized our trip to the rain forest very well and Hesus Barretto at the front desk was always very courteous, prompt, efficient and with a positive attitude to help us whenever required. Above all we feel the service was excellent because of the leadership of the General Manager Johanna Garay - always accessible and ready to provide all the support. Keep up the great work & God Bless.
pratima & rana kapoor

Room Tip: no information on the subject
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with this hotel

Helpful?
Thank RSKK2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Augustine, Florida
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

I have stayed multiple times on business. This is place where you are not surrounded by tourists and you can get a sense of the island. The restaurants on-site are great and there are more within two blocks of the hotel. Also access to grocery and pharmacy within two blocks. There is only one small elevator and a limited fitness center but the staff and location make your stay great. I have the staff very helpful, warm and welcoming. They are all great ambassadors for Puerto Rico.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RR_and_TJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valencia, Spain
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

I was on business for one week and all I can say about the hotel is good: the rooms are nice and very comfortable, the service is extremely kind and friendly always, with a smile ready to help you. The restaurant Papillon is also something to enjoy thanks to its staff.
On the other hand, it is well located, next to Old San Juan.
They also provide different turistic tours in the island for reasonable prices. I went to ISLA CULEBRA for a roundtrip day for 125 USD all included. Nothing for being in the paradise in one at the most beautiful beaches in the world, Playa Flamenco.
I woud come back again.
Luis S.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Lserranoamoros
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard San Juan Miramar

Property: Courtyard San Juan Miramar
Address: 801 Ponce de Leon Avenue, San Juan 00907, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in San Juan
#12 Family Hotel in San Juan
#14 Romantic Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard San Juan Miramar 3*
Number of rooms: 135
Official Description (provided by the hotel):
We strive for understanding our guests business and leisure needs providing them with the essential amenities that will ensure their satisfaction. Guestrooms with panoramic city and Condado Bay views that will allow our guests to be comfortable and productive at the same time. ... more   less 
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Also Known As:
Courtyard By Marriott San Juan Miramar Hotel San Juan
San Juan Courtyard

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