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“perfect for young professional yuppies”
Review of Cervantes

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Cervantes
Ranked #25 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 15 March 2008

We were scheduled to arrive around noon on cxmas day but because of bad weather in the north east coast we end up arriving at midnight. We called to let them know and soon as we got in the staff was perfect, friendly, professional, and understanding. Because it was cxmas night everything in the city was closed early, even the restaurant. Since we were starving after a whole at the airport and plain and we just wanted something to snack on, the staff member went beyond the call of duty and prepare a tray of cheese, fruits, and crackers. That is definetly service. We stay a week in the hotel and it was perfect because it is small boutique hotel in Old San Juan. Two blocks off the hotel you have a few great bars and restaurants. Only a few doors down the hotel you also have a great authentic local cuisine restaurant. Since the hotel is in Old san juan you don't need a car you can just walk the area. Loved the room and bathroom as well as the little balcony. Definetly will reccommend to everyone I know.

  • Stayed: December 2007, travelled as a couple
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Thank frequentravelerNY_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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473 - 479 of 532 reviews

Reviewed 11 March 2008

We searched for a small quaint hotel near the water. The Cervantes certainly fitted the description. Sometimes searching and choosing a hotel is a shot in the dark but this experience was absolute bliss. Hotel was small just as we liked. The restaurant had a small menu, but GREAT FOOD and a continental breakfast was served daily. My husband, who brought me here for my birthday, and friends from California stayed here from March 3 - March 10. The shops, restaurants, and vendors selling their ware were all close by. The staff Luise, Amy, Nelmary and the front desk staff were friendly, helpful and exceptional beyond belief. We would all stay here again.

THE MILLERS, From Ohio

  • Stayed: March 2008, travelled with family
    • Value
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    • Business service (e.g., internet access)
Thank TwinsburgOzzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2008

My wife and I stayed at Cervantes for four days and had an excellent experience. The decor in this small boutique hotel is unique. It is the work of an outstanding Puerto Rican designer, and although I don't generally like contemporary style, this motif is done so well that anyone would be impressed. We stayed in a junior suite, which was quite commodious. Our adult children stayed in standard rooms, which were a bit small but very comfortable. Appointments are first-class: marble tiled bath, comfy bed, attractive furniture, flat screen TV. (The standard rooms and junior suites are available only with queen beds.)

The restaurant on the first floor was ideal for breakfast--quiet and elegant and with a continental breakfast of many types of fruit and cheese. On two of the days I ordered white egg omelets, which were done with a flair by the chef and added little cost to our bill. The restaurant also has a very attractive bar, which was a perfect spot to relax after our busy days of sightseeing.

The staff is very accommodating on day and evening shifts. They speak excellent English and do whatever they can to be of assistance (e.g., using their PC to print out airline passes and copy documents). The reservations manager, Luis Correia, contacted us a couple of times by Email prior to our stay just to confirm that all was in order.

The only negative to our experience is that the attractive restored wood doors to each room's balcony are relatively sound porous. As a result, the noise from a construction site across the narrow street was very intrusive from 7:00 on. From what I could see of the building site, the work should be completed within a few months.

Overall, Cervantes provided a nice blend of luxury accommodations with value received. The cost is about 20%+ below El Convento, and the experience is far more personal.

Stayed: February 2008
1  Thank EasternShoreman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2008

We live in the Caribbean and visit Puerto Rico roughly once a year. We were excited to stay at this hotel as it looked gorgeous and was centrally located in Old San Juan. What a disappointment! It has been stylishly renovated but that is about the only good thing I can think to say about it. The staff were unwelcoming, the restaurant was utterly without atmosphere, breakfast wasn't served until 8am (although when we went down at 8:45am there was no sign of any staff at all and the coffee wasn't even on!) and the breakfast itself was just a slice of bread and some fruit served on filthy plates. The (standard) room was small with a closet-size bathroom featuring a shower with only cold water and a broken a/c unit (it turned out we were supposed to phone the front desk if we wanted to use the a/c but nobody bothered to tell us that!) The TV only worked after a member of staff had spent 10 minutes trying to coerce it to life and then offered a paltry selection of about 5 English-speaking channels, none of which provided news or movies. No tea or coffee making facilities in the room either. To top it off, the noise throughout the night was staggering, even by Old San Juan standards, with neighboring construction work kicking-in almost as soon as the bars had finished kicking-out. We didn't sleep a wink so we checked-out the next morning, although had to fight our corner to stop them charging us for the second night we had booked. Stay somewhere else!!!

Stayed: February 2008
2  Thank CaribbeanMadge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheCervantes, Hotel Manager at Cervantes, responded to this reviewResponded 11 March 2008

As Manager of The Cervantes, I would like to assure guests that The Cervantes values guest feedback as we continually look for ways to upgrade our facilities and improve customer service.

I would, however, like to address some of the issues this guest raised:

There are times when a hotel guest can have issues with mechanical systems (TV controls and/or air conditioning) not responding as expected. A call to the front desk can and, in this case, solved these issues. We have a zoned air conditioner system and if a guest would like a room cooler than the standard range provided by the system, the front desk can increase the range for that zone on request. However, we appreciate the comment and have now instructed our staff to demonstrate the TV and air conditioner controls when bringing guests to their room. Our TV system has 24 Satellite stations with CNN/Fox and many international cable stations. We appreciate that many travelers have a favorite station, so based on the comment by this guest, we will update our website with the exact stations offered by the cable service. This should help future guests when specific cable program access is part of their hotel selection criteria.

The Cervantes does not have coffee-makers in each room. Upon arrival, guests are provided bottled water and ice which are replenished on request. Coffee or Tea service is provided on a complementary basis anytime the restaurant is open. Guests can have coffee/tea in our bar or we deliver it to the room. The restaurant is normally open for breakfast at 8am. We are not sure why this guest did not find a hotel employee as described, but we appreciate the comment and based on this review we will implement an expanded continental breakfast buffet so that guests can enjoy coffee, etc. at their own pace each morning without the need to wait for an employee.

The Cervantes is located in a historic building in Old San Juan so the bathrooms tend to be smaller than in many 'new construction' hotels (think European bathroom size). Hot water may take some time to circulate through the system for the first room that used it in the morning - but again, we appreciate the comment and will have our engineering staff check this.

It is difficult to control the 'natural' sounds of a historic city like Old San Juan. The streets are narrow and sounds travel. However, we appreciate that people come to The Cervantes to sleep and relax, so when this guest complained - the front desk offered a complementary upgrade to a suite on the other side of the hotel building. This guest declined and choose to move to another hotel the next day (with a full refund of their second night charge).

While we regret the negative experience this guest reports, our staff at The Cervantes is trained to be responsive to any situation that a guest brings to our attention. If for any reason the front desk clerk does not resolve an issue - please request to speak to me or another manager personally.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2008

Stayed: February 2008
1  Thank xyzxyzBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 January 2008

Stayed: December 2007
4  Thank Calypsso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2007

  • Stayed: April 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
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Thank ballaratSpain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
Price Range: £202 - £212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan

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