There are many positives for the hotel-the staff is warm, courteous, and professional; the wonderful location in Old San Juan; the free continental breakfast; and the stylish decor. That said, we had one of our worst hotel stays at Cervantes. First off, the rooms are VERY loud. Between the street noise and the doors banging in the hallway, even my husband who is an incredibly deep sleeper could not stay asleep. But what truly ruined our stay was the fact that the toilet overflowed in the middle of the night. Dirty toilet water (tons of it) flowed into the bathroom and the hallway outside the bathroom. There was no housekeeping services until morning, no offer to have us change rooms, and no reduced rate. We were also told that this happens from time to time throughout the hotel.
- Official Description (provided by the hotel):
- The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more less
- Reservation Options:
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- Also Known As:
- Cervantes Hotel San Juan
- Cervantes San Juan