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“Day before Cruise”
Review of Cervantes

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Cervantes
Ranked #24 of 47 Hotels in San Juan
Certificate of Excellence
Pittsburgh, Pennsylvania
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Day before Cruise”
Reviewed 13 October 2013

We thoroughly enjoyed our stay at the Chateau Cervantes. We stayed there the day before our cruise out of San Juan. This small boutique hotel gave us the local feel that we were looking for. Jennifer at the front desk was very friendly and informative when we checked in. She gave us hints on what to see, how to get there, and where to have dinner that night.

The hotel is very near a stop for the tram that the Park Service operates that will take you to both of the forts in Old San Juan.

The hotel's web site notes that there is WiFi in the rooms, but WiFi was only available in the lobby. This was not a problem for us since we did not need WiFi during our stay.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 15 October 2013
Rick L,

We appreciate you taking the time to review us and share your experience. We're so glad you enjoyed everything about your time with us. We will share the kind words with Jennifer!
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521 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Houston, Texas
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2013

After reading mixed reviews about the Cervantes I booked it for a night prior to a cruise. I was worried we were in for a bad stay but, we were pleasantly surprised at how nice it was. It is really close to everything and walking distance to most tourist locations. The front desk staff were great! They were all so friendly. We were offered a map of Old San Juan and given directions on how to get the trolley, some good restaurants and what was available in the area. Some of the reviews I had read about noise and the mediocre breakfast were not true. We had a lovely breakfast of yogurt, juice, a variety of Danish and rolls with butter and jam and freshly brewed coffee. Our room and bathroom were clean, comfortable and spacious. We had no difficulty with water or ac as we had read. I would highly recommend the Cervantes and we hope to get the chance to stay there again!

Room Tip: We did not use the pool or fitness center. We did stay in the rear of the hotel and that street has...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 13 October 2013
Lisa H,

Thank you for choosing and trusting us as your accommodations during your visit to our island. We are so glad it was all beyond your expectations and that our staff provided you with excellent service. Also, our hotel does not have a fitness center or pool, but thanks for the suggestions!
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 September 2013

The pillow smells bad, seems like they don't even wash it. Tear on a comporter and I don't think they even replace the pillow cases coz it's really really bad. The extra charge for house cleaning we're did it go. The key lock doesn't even work... Horrible...

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ryan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 28 September 2013
Ryan S,

Thank you for taking the time to review your stay with us even though it didn't go as expected. First, let me apologize for the minor mistakes you encountered while at our hotel. I can assure you we have an excellent housekeeping department that makes sure every day that standards have been met. If pillows were not your preference, we would've gladly replaced them for you. Also, the Key Lock wasn't working but we did provide you with an actual key access your room. We hope next time we will be up to your standards!
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Traverse City, Michigan
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 18 September 2013

We picked this place because it appeared to be a unique boutique in Old San Juan, we were right!
The personalized service was well appreciated and the staff continually went out of their way to make our short stay memorable.
There were a few comments about noise but come on, this place is in the middle of old town between 2 busy streets. There was a point where a few cars went by blasting their stereo's but all in all it was a small price for such a charming place.
The room was very charming and well appointed. We had a standard room on the 3 floor with beautiful high ceilings.
We will definitely be back!

Room Tip: let the staff choose one for you
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DesertGM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 26 September 2013
DesertGM,

We all appreciate this review very much. Our location is strategic and convenient for our guests since we are so close to many attractions, restaurants and shops. Glad you enjoyed that and our guests rooms so much!
Already looking forward to your next stay with us ! :)
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Jacksonville, FL
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 September 2013

My wife and I had the opportunity to stay at Cervantes and had a great time. The hotel was in a prime location right across the street from two garages where we kept our rental car for the night we stayed there. The lobby was gorgeous and our room was very nice as well. The bathroom was in amazing shape as was the bed. The carpeting and other accessories tended to be a little dated which made us feel like we were staying in a 5* hotel with 2* flooring and accessories. The breakfast was very nice and the staff was very nice and accommodating at all times. We definitely will stay here again if we come through Old San Juan.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jsmith888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 26 September 2013
JSmith88,

So pleased to know you enjoyed your stay with us!
We all agree our location and staff are our best assets. We appreciate you pointing out things that we could work on and will definitely work on those.

Can't wait for your next visit to our beautiful island!
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Melbourne Beach, Florida
Level 4 Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 September 2013

Even though some hotels look good online or in print, you still hold your breath a bit until you see it in person. We had no negatives surprises at Chateau Cervantes. Our two night stay was very pleasant and the hotel staff was very accommodating. We asked for and got several good suggestions for local restaurants and attractions. All were valuable and worthwhile.

The bed was very comfortable and we would definitely stay at Chateau Cervantes when in San Juan again.

Wifi was a bit weak in the room but was strong in the hotel lobby. The continental breakfast was decent, not outstanding. The coffee was terrific as well as the service. A nice place to visit and a small, very well kept hotel in a convenient and safe part of Old San Juan.

Room Tip: We asked to be located in a quieter part of the hotel so as not to hear too much street noise. They...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Bob P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 26 September 2013
Bob P,

Glad to hear we met your expectations. Our wifi use is primarily in our lobby and we are working hard to have it accessible in our guests rooms. So nice to know our recommendations were pleasant and enjoyable. Thank you overall for the kind words!
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San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2013

We spent an exclusive memorable night with Champaigne and Strawberries waiting for us in this marvelous suite.Excelent location.We will remmeber this place forever.The Hotel Staff at the reception was very sweet and made the pre arrival arrangements possible so that I could surprise my wife with this aniversary present

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Janky1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 26 September 2013
Janky1950,

Thank you for choosing us for such a special and memorable event. We were more than glad to please you in every way in order to surprise your wife on your anniversary. So glad you enjoyed the special touches like the Champagne!

Cheers to many more years!
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Additional Information about Cervantes

Property: Cervantes
Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan

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