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“Will always stay here when in town!”
Review of Cervantes

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Cervantes
Ranked #23 of 47 Hotels in San Juan
Certificate of Excellence
Riverview, Florida
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Will always stay here when in town!”
Reviewed 22 April 2014 via mobile

Service superb! Amazing Room! I felt like a Queen! Family oriented. Staff was amazinnng! Brakfast a plus! Very well located. Restaurants everywhere. Trolley' stop for Old San Juan Tour right there. Great city view. This is a great historic hotel in which you transport to Spanish Era! Stay here you wont regret!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yaritsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 24 April 2014
Yaritsa,
We appreciate this wonderful review. Thank you for pointing out some of our best features like our staff and rooms. Until next time! :)
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522 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (110)
Date | Rating
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  • Dutch first
  • English first
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English first
Palm Desert, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 April 2014 via mobile

My girl and I probably kept everyone awake and excited with the sounds of our excitement- great beds and clean - nice breakfast too - so close to the beach. Old San Juan is romantic - is near the beach and has surfing! The coffee in morning was amazing too! And the little pastries Weree delicious too.

I hope to meet my girl again as it was one of the best weekends of my life! Sorry any neighbors

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tommyw312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 24 April 2014
Tommyw312,
So happy that you enjoyed your recent stay in one of our Queen rooms.Old San Juan is a romantic and historic city and thankfully, we are right in the heart of it for our guests to enjoy. We're already looking forward to your next stay at Chateau Cervantes!
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Paris, France
2 reviews
Reviewed 21 April 2014

The location is awesome! Walking distance to many things including the cruise ship port. The staff is very helpful and knowledgeable offering information and providing maps of the areas dining options, sites to see and even arranging our taxi back to the airport. They served a continental breakfast every morning included with the room. They also offer free wifi. We enjoyed our stay here.
Remember this hotel is in the heart of things so the streets can get a little noisy but worth the beautiful view from their balcony room.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Zorknold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 24 April 2014
Zorknold,
We appreciate this great review. We do agree that our location is perfect for those embarking cruises that are right on the Old San Juan pier. So happy to know that the continental breakfast, WIFI and our staff made it a great stay!
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Philadelphia, Pennsylvania
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2014

Excellent service from the staff. though check-in was an hour late. Very comfortable beds. Great location. Towels were a little old. Curtains couldn't be drawn to get light into room but we did enjoy our little balcony.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AmandaPHL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 21 April 2014
AmandaPHL,
Thank you for taking the time to review your recent stay with us. I apologize that your check in was a bit delayed and we can assure it does not happen everyday. So happy you enjoyed your balcony in one of our Queen Rooms. We appreciate the kind words about our staff.
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Bath, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 April 2014

Just a wonderful experience at this hotel that allows you to see Old San Juan. Jennifer greeted us with a warm smile, gave us a map and recommended sites to see and restaurants to try. Excellent service from beginning to the end of our stay and the continental breakfast was a nice way of getting our day started. Rooms are a bit small as this is a "boutique" style hotel but are very clean. Bathrooms are also very nice and clean with a great walk in shower. Plenty of outdoor cafes and a nice Starbucks is located very close to the hotel. This hotel will always be our first choice in Old San Juan.

Room Tip: Try to get a room facing the back street if possible.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank TCDDJD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 21 April 2014
TCDDJD,
Thank you for the great review. We're ecstatic to now be your primary hotel in Old San Juan and already looking forward to your next stay!
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Penzance, United Kingdom
Level 3 Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2014

We needed an hotel for one night before joining a cruise ship and we couldn't have done better. Right on the edge of the old city and the shops, restaurants and harbour are all within a few steps. We had a couple of awful hotels on our journey from the UK and walking into this haven of quiet and cleanliness was such a joy. Lovely room, nice bathroom and very helpful, friendly staff, we would have gladly stayed on if we didn't have to join our ship. Breakfast was served in the light, high ceilinged reception room on the ground floor and was simple and tasty, only a continental breakfast but very nicely served.

Room Tip: Our room was on the third floor at the rear of the hotel and was just lovely. The rooms below ours h...
See more room tips
  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jan S Pz UK J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 10 April 2014
Jan S, We appreciate that you took the time to review us. We are thrilled that we were able to offer you the best service and location in San Juan. Next time, make sure to let us know you would like a balcony room and we will make sure to have one for you. Hope you had a great time on the cruise!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Astoria, New York
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 April 2014

A great place to stay, just around the corner from all the restaurants and shops, cafes, etc. Pretty much everything you want regardless of your vacationing style. The hotel is beautiful outside and nicely appointed inside. Staff and management were particularly fantastic and helped out at every turn. I'd stay here again in a flash.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank phalangid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 7 April 2014
Phalangid,
Thank you for the great review. So happy that our staff and location were beyond your expectations. We're looking forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cervantes

Property: Cervantes
Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan

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