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“Superb location”
Review of Cervantes

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Cervantes
Ranked #25 of 47 Hotels in San Juan
Certificate of Excellence
Reviewed 15 May 2014

The service was exceptional from front desh staff. Breakfast was lacking fresh fruit or simple eggs, as most of us shy away from the bad carbs: breads, croissants, pastries! Overall cleanliness was fair, carpet in suite was stained in several places. Bed was comfy and bathroom well-appointed. Would return for sure!

Room Tip: Try to upgrade to a suite. No views from rooms other than streets. Walking distance to everywhere
  • Stayed: April 2014, travelled as a couple
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2  Thank Mondodigio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this reviewResponded 16 May 2014

Mondodigio,
Our Penthouse Suite is a beautiful room and we are so glad you enjoyed it. Housekeeping has been informed about the carpet and they will be working diligently on that. Our complimentary Continental Breakfast includes fresh pastries and good coffee. On the weekends, we add cereal, fruit cups and yogurts. Thank you for pointing out our staff and location as they are our best assets. Can't wait until your next stay!

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282 - 288 of 530 reviews

Reviewed 15 May 2014

i had an amazing experience ! the location is very convenient. They treated us like royalty. the only thing they need to improve i would say is the breakfast. it is included but it is a carbohydrate overload... basic cereal, bread, muffins, they need a bigger selection.. maybe eggs?? We had the penthouse which i loved loved loved!... Overall the experience was great..def coming back

  • Stayed: May 2014, travelled with friends
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Review collected in partnership with this hotel
1  Thank TreRdz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this reviewResponded 16 May 2014

TreRdz,

We appreciate that you took the time to write a review about your recent stay in our Penthouse Suite. We're very happy that our staff, location and beautiful Suite made your stay an excellent one. Our breakfast is Continental style with fresh pastries like cinnamon rolls and croissants with great coffee and tea. On the weekends, our breakfast also includes fruit cups and yogurts. Looking forward to your next stay with us!

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Reviewed 14 May 2014

Took a gamble with this place because of the different reviews. Our stay was fantastic! One of the most comfortable beds I have ever stayed in. Staff was amazing. Room is on the small side, but hey its the old city. Great location as well. As for the loud comments, we stayed on Friday and Saturday night and there was no noise that woke either of us.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Ali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this reviewResponded 15 May 2014

Ali C,
Thank you for the great review. Our hotel is centrally located in the heart of Old San Juan and we're happy to be surrounded by many attractions and restaurants. The weekends are very busy here in our area. We are extremely satisfied that your stay was one to remember. Thank you for choosing us!

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Reviewed 10 May 2014

My wife, grown son and I travelled to Puerto Rico for a spring get away. While on the island, we wanted to spend some time in Old San Juan. After searching, I found the Chateau Cervantes. We all could not have been more pleased with the hotel. Our room was a suite which accommodated us nicely. The hotel is very centrally located and the staff was extremely helpful with our touristy needs. We all would recommend the hotel as a great choice in Old San Juan.

  • Stayed: March 2014, travelled with family
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Thank JohnM41353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this reviewResponded 12 May 2014

JohnM41353,
We appreciate that you took the time to write this review. We're very glad you enjoyed staying in one of our spacious and elegant Cervantes King Suites. It is a delight to us when our guests inform us that their stay was better than they could have imagined since is it what we thrive for. We look forward to your next stay with us!

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Reviewed 8 May 2014

Staff is at the top of their game. Gracious, courteous, helpful and friendly!
They define what customer service should be.
Hotel is perfectly located in Old San Juan especially before or after a cruise.
It is very clean, updated and continental breakfast is excellent.
Tram stop is out the front door for tours of Old San Juan, and it's Free!
Don't hesitate to book this hotel, you won't regret it!

Room Tip: #4 has view of old san juan
  • Stayed: April 2014, travelled as a couple
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1  Thank msk759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this reviewResponded 8 May 2014

msk759,
We appreciate that not only you took the time to review your stay but to also acknowledge our wonderful staff. Our location is perfect for enjoying and exploring Old San Juan on foot or on the free trolley. So glad you enjoyed our delicious and complimentary Continental Breakfast. Already looking forward to your next stay with us!

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Reviewed 3 May 2014

This was a great experience!

The location is perfect! The Old San Juan free bus service stops right in front of the hotel. The hotel is two blocks from the cruise ships and across the street is the public parking lot. A block away is the CVS, which has a selection of groceries and beverages. Next door to the hotel are great restaurants and my Starbucks is just a few doors away.

The hotel was nicely updated and very clean. The best part was the wonderful people who work there. Michele is the manager. Her friendliness and service was above and beyond! Everyone else was great as well! The free breakfast was wonderful and full of calories. A few more healthy options would be nice!

I read complaints about the city noise at night. Yes, there is a lot of noise on Friday, Saturday and Sunday. What can I tell you! The Puerto Ricans like to party on the weekend. Our room looked over the street and our first night was a Sunday. This is a city location and the people are happy when they party! While I was concerned, I slept like a baby. So did my wife. The bed and pillows were wonderful and we were tried from sightseeing. If you don’t like the noise, stay here during the week. If you like the sound of fun, come on the weekend! You have been warned so no more complaints, please!

Overall this place was great! There is really no reason for me to give them anything less than the maximum stars. Excellent!

Room Tip: The mini sweet we had was on the street! Nice room!
  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with this hotel
2  Thank JMEmden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this reviewResponded 4 May 2014

JMEmden,
Thank you so much for this generous and wonderful review. The beautiful words about our staff and your stay definitely make our day as it is our daily goal to provide excellent service to all of our guests. So glad you enjoyed your stay in one of our gorgeous Cervantes Suites. We hope to see you again at Cervantes!

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Reviewed 1 May 2014

My wife and I recently took a seven night Southern Caribbean cruise from San Juan Puerto Rico. Any flight on the day of departure would have got us into SJC after the ship sailed. since we would have to arrive the day before we decided to book a hotel for a couple of nights and at least see Old town San Juan.
My wife was looking on Bookit and saw Chateau Cervantes. Located on Recinto Sur it is ideally located and every part of Old Town San Juan is within easy walking distance. Taxis have fixed charges based on zones and Chateau Cervantes was a short, 20 minute ride from the airport and cost $27 for both of us and our luggage, including tip.
The hotel itself is small- only 12 rooms, if I recall correctly. But this just serves to make it more intimate.
Our room was on the 5th floor. Small, but cozy without being cramped. Adequate closet and drawer space, TV in English and Spanish and a nice bathroom, with a great shower- good, hot water and water pressure. There's a safe in the closet for valuables. The hotel provides bottled water and ice, and will happily bring more if you need them. The air conditioning was rather fierce and the room was actually on the cold side when we went in, but was comfortable after we adjusted the thermostat up several degrees. The queen size bed was firm and comfortable, just the way we like it.
All the staff are very friendly, helpful and approachable, particularly Michelle, of whom we saw the most and who went out of her way to make sure we had a wonderful stay. When we arrived she gave us a local map and pointed out several restaurants and conveniences such as the nearest CVS (a 5 minute walk one block over).
A continental breakfast was included in the price of the room and was basic, satisfying and a perfect start to the day. Very good coffee. We covered just about everything we needed to see in old Town in the one full day and one half day we were there, even though the local trolley- which is free- was not running because of the Easter holiday. The hotel has free WiFi in the lobby, although the signal was not the strongest we were able to make connection and check email etc.
On check out they called a taxi to take us to the nearby Pan American cruise terminal.
We were very impressed and should we ever find ourselves back in San Juan we will definitely stay there again. We would not hesitate to recommend Chateau Cervantes most highly to anyone.

  • Stayed: April 2014, travelled as a couple
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3  Thank DavidWeaver5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this reviewResponded 2 May 2014

DavidWeaver5,
Thank you so much for taking the time to write this through review about your recent stay. We're very pleased that it was beyond your expectations and that our staff provided you with excellent customer service. Hope you had a great time on the cruise. Until next time!

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Additional Information about Cervantes

Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
Price Range: £101 - £447 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan

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