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“Quaint Boutique Hotel”
Review of Cervantes

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Cervantes
Ranked #24 of 47 Hotels in San Juan
Certificate of Excellence
Pickerington, Ohio
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Quaint Boutique Hotel”
Reviewed 25 May 2014

We stayed one night in the Cervantes Hotel, in San Juan, Puerto Rico, after returning from a cruise. We were able to walk to the Cervantes Hotel from the cruise port and even though it was too early to check in they held our luggage so we could go out and explore San Juan. The staff was awesome! Jennifer gave us maps of the city, told us about local transportation, that was free, and said they would place our luggage in our room when it was ready. The staff at the Cervantes was very delightful and helpful. They went out of their way to make us feel comfortable and welcomed. Jennifer was always available for any questions or request, and Joan was serving breakfast with fresh coffee. The Cervantes is a very unique and quaint "Boutique Hotel" with a classy style. Wish we could have stayed longer!

  • Stayed May 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel

Helpful?
4 Thank kissadoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 26 May 2014
kissadoll,
Thank you for taking the time to review your recent stay in our hotel in one of our beautiful Standard Queen rooms. We will share the kind words with Jennifer & Joan. We hope next time you can stay longer. The pictures are great! Until next time....
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Rating summary
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St. Thomas
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 May 2014

The service was exceptional from front desh staff. Breakfast was lacking fresh fruit or simple eggs, as most of us shy away from the bad carbs: breads, croissants, pastries! Overall cleanliness was fair, carpet in suite was stained in several places. Bed was comfy and bathroom well-appointed. Would return for sure!

Room Tip: Try to upgrade to a suite. No views from rooms other than streets. Walking distance to everywhere
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  • Stayed April 2014, travelled as a couple
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Helpful?
2 Thank Mondodigio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 16 May 2014
Mondodigio,
Our Penthouse Suite is a beautiful room and we are so glad you enjoyed it. Housekeeping has been informed about the carpet and they will be working diligently on that. Our complimentary Continental Breakfast includes fresh pastries and good coffee. On the weekends, we add cereal, fruit cups and yogurts. Thank you for pointing out our staff and location as they are our best assets. Can't wait until your next stay!
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Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 May 2014

i had an amazing experience ! the location is very convenient. They treated us like royalty. the only thing they need to improve i would say is the breakfast. it is included but it is a carbohydrate overload... basic cereal, bread, muffins, they need a bigger selection.. maybe eggs?? We had the penthouse which i loved loved loved!... Overall the experience was great..def coming back

  • Stayed May 2014, travelled with friends
    • Value
    • Location
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Review collected in partnership with this hotel

Helpful?
1 Thank TreRdz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 16 May 2014
TreRdz,

We appreciate that you took the time to write a review about your recent stay in our Penthouse Suite. We're very happy that our staff, location and beautiful Suite made your stay an excellent one. Our breakfast is Continental style with fresh pastries like cinnamon rolls and croissants with great coffee and tea. On the weekends, our breakfast also includes fruit cups and yogurts. Looking forward to your next stay with us!
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Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 May 2014

Took a gamble with this place because of the different reviews. Our stay was fantastic! One of the most comfortable beds I have ever stayed in. Staff was amazing. Room is on the small side, but hey its the old city. Great location as well. As for the loud comments, we stayed on Friday and Saturday night and there was no noise that woke either of us.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 15 May 2014
Ali C,
Thank you for the great review. Our hotel is centrally located in the heart of Old San Juan and we're happy to be surrounded by many attractions and restaurants. The weekends are very busy here in our area. We are extremely satisfied that your stay was one to remember. Thank you for choosing us!
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Rockville, Maryland
1 review
Reviewed 10 May 2014

My wife, grown son and I travelled to Puerto Rico for a spring get away. While on the island, we wanted to spend some time in Old San Juan. After searching, I found the Chateau Cervantes. We all could not have been more pleased with the hotel. Our room was a suite which accommodated us nicely. The hotel is very centrally located and the staff was extremely helpful with our touristy needs. We all would recommend the hotel as a great choice in Old San Juan.

  • Stayed March 2014, travelled with family
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Helpful?
Thank JohnM41353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 12 May 2014
JohnM41353,
We appreciate that you took the time to write this review. We're very glad you enjoyed staying in one of our spacious and elegant Cervantes King Suites. It is a delight to us when our guests inform us that their stay was better than they could have imagined since is it what we thrive for. We look forward to your next stay with us!
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Newport Beach, California
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2014

Staff is at the top of their game. Gracious, courteous, helpful and friendly!
They define what customer service should be.
Hotel is perfectly located in Old San Juan especially before or after a cruise.
It is very clean, updated and continental breakfast is excellent.
Tram stop is out the front door for tours of Old San Juan, and it's Free!
Don't hesitate to book this hotel, you won't regret it!

Room Tip: #4 has view of old san juan
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  • Stayed April 2014, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank msk759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 8 May 2014
msk759,
We appreciate that not only you took the time to review your stay but to also acknowledge our wonderful staff. Our location is perfect for enjoying and exploring Old San Juan on foot or on the free trolley. So glad you enjoyed our delicious and complimentary Continental Breakfast. Already looking forward to your next stay with us!
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Crofton, Maryland
Level 4 Contributor
32 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 May 2014

This was a great experience!

The location is perfect! The Old San Juan free bus service stops right in front of the hotel. The hotel is two blocks from the cruise ships and across the street is the public parking lot. A block away is the CVS, which has a selection of groceries and beverages. Next door to the hotel are great restaurants and my Starbucks is just a few doors away.

The hotel was nicely updated and very clean. The best part was the wonderful people who work there. Michele is the manager. Her friendliness and service was above and beyond! Everyone else was great as well! The free breakfast was wonderful and full of calories. A few more healthy options would be nice!

I read complaints about the city noise at night. Yes, there is a lot of noise on Friday, Saturday and Sunday. What can I tell you! The Puerto Ricans like to party on the weekend. Our room looked over the street and our first night was a Sunday. This is a city location and the people are happy when they party! While I was concerned, I slept like a baby. So did my wife. The bed and pillows were wonderful and we were tried from sightseeing. If you don’t like the noise, stay here during the week. If you like the sound of fun, come on the weekend! You have been warned so no more complaints, please!

Overall this place was great! There is really no reason for me to give them anything less than the maximum stars. Excellent!

Room Tip: The mini sweet we had was on the street! Nice room!
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank JMEmden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 4 May 2014
JMEmden,
Thank you so much for this generous and wonderful review. The beautiful words about our staff and your stay definitely make our day as it is our daily goal to provide excellent service to all of our guests. So glad you enjoyed your stay in one of our gorgeous Cervantes Suites. We hope to see you again at Cervantes!
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Additional Information about Cervantes

Property: Cervantes
Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan

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