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“Quick trip to Old San Juan” 4 of 5 bubbles
Review of Cervantes

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Cervantes
Ranked #23 of 46 Hotels in San Juan
Brunswick, Georgia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Quick trip to Old San Juan”
4 of 5 bubbles Reviewed 29 May 2014

I had a quick meeting in San Juan. Booked this hotel based on reviews. It is safe, clean and beds are comfortable...things most important to me. It was larger than any NYC room. No clock or phone in the room. Location is great for seeing this area of the city or if you are coming on or off a cruise ship. Outside noise was gone by 11pm so I got a good night of rest. Coffee was excellent....but not available until about 8:15am. Many eating options just steps away from the front door. I would stay here again.

Staff was friendly and helpful. Was surprised to only find one person working in the morning - tending to check outs, making coffee and preparing pastry plates. Maybe the guest count was low that day.

this is a good value place!

Room Tip: I had a room facing the back of the hotel. Rooms have a balcony door which is attractive but adds to...
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  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Beth V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 2 June 2014
Beth V,
We appreciate this great review about your recent stay at our hotel. Our complimentary breakfast is available daily from 8:30am-10:30am. We're very pleased you would stay here again. Looking forward to next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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503 reviews from our community

Traveller rating
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    49
    31
    31
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

Cute, clean, updated hotel in a great location. The staff members are all super sweet and welcoming. Room service even left us an extra beer our last night. The breakfast is great. It is definitely a carb party, but really tasty and the espresso is great.

Room Tip: Rooms are small. Hot water takes a little while to make it up to the 5th floor.
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  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank brydjitte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 27 May 2014
brydjitte,
We appreciate that you took the time to write this awesome review. Our location is perfect for those who want to explore Old San Juan by foot or on the complimentary trolley. Thank you for the kind words about our staff!
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Pickerington, Ohio
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

We stayed one night in the Cervantes Hotel, in San Juan, Puerto Rico, after returning from a cruise. We were able to walk to the Cervantes Hotel from the cruise port and even though it was too early to check in they held our luggage so we could go out and explore San Juan. The staff was awesome! Jennifer gave us maps of the city, told us about local transportation, that was free, and said they would place our luggage in our room when it was ready. The staff at the Cervantes was very delightful and helpful. They went out of their way to make us feel comfortable and welcomed. Jennifer was always available for any questions or request, and Joan was serving breakfast with fresh coffee. The Cervantes is a very unique and quaint "Boutique Hotel" with a classy style. Wish we could have stayed longer!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
4 Thank kissadoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 26 May 2014
kissadoll,
Thank you for taking the time to review your recent stay in our hotel in one of our beautiful Standard Queen rooms. We will share the kind words with Jennifer & Joan. We hope next time you can stay longer. The pictures are great! Until next time....
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St. Thomas
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 15 May 2014

The service was exceptional from front desh staff. Breakfast was lacking fresh fruit or simple eggs, as most of us shy away from the bad carbs: breads, croissants, pastries! Overall cleanliness was fair, carpet in suite was stained in several places. Bed was comfy and bathroom well-appointed. Would return for sure!

Room Tip: Try to upgrade to a suite. No views from rooms other than streets. Walking distance to everywhere
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  • Stayed April 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Mondodigio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 16 May 2014
Mondodigio,
Our Penthouse Suite is a beautiful room and we are so glad you enjoyed it. Housekeeping has been informed about the carpet and they will be working diligently on that. Our complimentary Continental Breakfast includes fresh pastries and good coffee. On the weekends, we add cereal, fruit cups and yogurts. Thank you for pointing out our staff and location as they are our best assets. Can't wait until your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 May 2014

i had an amazing experience ! the location is very convenient. They treated us like royalty. the only thing they need to improve i would say is the breakfast. it is included but it is a carbohydrate overload... basic cereal, bread, muffins, they need a bigger selection.. maybe eggs?? We had the penthouse which i loved loved loved!... Overall the experience was great..def coming back

  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank TreRdz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 16 May 2014
TreRdz,

We appreciate that you took the time to write a review about your recent stay in our Penthouse Suite. We're very happy that our staff, location and beautiful Suite made your stay an excellent one. Our breakfast is Continental style with fresh pastries like cinnamon rolls and croissants with great coffee and tea. On the weekends, our breakfast also includes fruit cups and yogurts. Looking forward to your next stay with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 14 May 2014

Took a gamble with this place because of the different reviews. Our stay was fantastic! One of the most comfortable beds I have ever stayed in. Staff was amazing. Room is on the small side, but hey its the old city. Great location as well. As for the loud comments, we stayed on Friday and Saturday night and there was no noise that woke either of us.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Ali C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 15 May 2014
Ali C,
Thank you for the great review. Our hotel is centrally located in the heart of Old San Juan and we're happy to be surrounded by many attractions and restaurants. The weekends are very busy here in our area. We are extremely satisfied that your stay was one to remember. Thank you for choosing us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rockville, Maryland
1 review
5 of 5 bubbles Reviewed 10 May 2014

My wife, grown son and I travelled to Puerto Rico for a spring get away. While on the island, we wanted to spend some time in Old San Juan. After searching, I found the Chateau Cervantes. We all could not have been more pleased with the hotel. Our room was a suite which accommodated us nicely. The hotel is very centrally located and the staff was extremely helpful with our touristy needs. We all would recommend the hotel as a great choice in Old San Juan.

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JohnM41353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CervantesprGM, Front Office Manager at Cervantes, responded to this review, 12 May 2014
JohnM41353,
We appreciate that you took the time to write this review. We're very glad you enjoyed staying in one of our spacious and elegant Cervantes King Suites. It is a delight to us when our guests inform us that their stay was better than they could have imagined since is it what we thrive for. We look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cervantes

Property: Cervantes
Address: Recinto Sur #329 | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites
Hotel Style:
#9 Romantic Hotel in San Juan
#10 Family Hotel in San Juan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Cervantes 3*
Number of rooms: 12
Official Description (provided by the hotel):
The Cervantes boutique hotel at the gateway to Old San Juan is for sophisticated travelers that appreciate the fine art of hospitality. Inspired by the intimate 'town hotels' of Europe, rooms and elegant suites feature contemporary luxury designed by NoNo Maldonado. Exclusive penthouse suite with private terrace, spa-bath and keyed elevator access. Concierge-level service, free continental breakfast, flat-panel TVs, free Wi-Fi in the Lobby and public parking garages are nearby. Enjoy creative international cuisine at our acclaimed Panza Restaurant. We are 5 minutes away form cruise dock 1,2,3,4. We are in the heart of Old San Juan. ... more   less 
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Also Known As:
Cervantes Hotel San Juan
Cervantes San Juan

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