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“Good amenities, but probably not worth the price.” 3 of 5 bubbles
Review of La Concha Renaissance San Juan Resort

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La Concha Renaissance San Juan Resort
Ranked #3 of 46 Hotels in San Juan
Certificate of Excellence
Perth, Australia
Level Contributor
125 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Good amenities, but probably not worth the price.”
3 of 5 bubbles Reviewed 15 June 2014

Don't get me wrong: The hotel is totally fine - nice and clean rooms, an OK beach, etc.... only the pools were indeed outstanding. However, the overall experience was just average. Why? Because for a price tag of >260$ plus I would have expected more.

My biggest concerns were:

Rooms:
- We a had suite, which had a great bedroom, but the living room looked a bit gloomy. We, therefore, never really used it.

Price transparency:
- Please, La Concha... don't try to hide your price behind a low price tag and then later on add around 11% tax and around 18% resort fee. Just don't do that. There are more than enough people who are willing to pay high prices, but they feel ripped off when you are not transparent with them.

Environment:
- The biggest disappointment was probably the area in which the hotel in located. It's directly located at an ugly road with very crappy restaurants and bars. If you like such vacation it's fine, but I personally had hoped for a bit more Caribbean flair.

Overall, La Concha is a decent hotel if you want to stay in San Juan but for whatever reason don't want to stay in the old town. For all beach lovers I would, however, rather recommend to go to a different part of Puerto Rico, e.g. Fajardo, Vieques or Culebra.

  • Stayed June 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Stefan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review, 16 June 2014
Saludos Pablo E,

Thank you for your review of your stay at La Concha Resort and I am glad that you enjoyed our pools.

Sincerely,


Mike Rivera
Hotel Manager
mirivera@laconcharesort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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7,188 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Puerto Rico
2 reviews
5 of 5 bubbles Reviewed 15 June 2014

Staying at La Concha was a great experience overall! Hotel was beautiful, clean with amazing ocean views! You really don't even need to leave the resort! Great food, pools, rooms etc. One server in particular Hector Torres provided exceptional service and was a great help for all kinds of information about the island! Hector was so helpful and made it easy for us to navigate our way around the island.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Westpalmscandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 15 June 2014

Hector Torres provided excellent service and answered all the questions we had throughout our stay, he told us about places to visit during our stay here in Puerto Rico during our vacation. La Concha was awesome stayed here before, highly recommend the stay, private beach, casino, three swimming pools and one is a adult only pool! The breeze is awesome here.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Conce195
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan
1 review
5 of 5 bubbles Reviewed 15 June 2014

Hector Torres the best waiter at La Concha, was so helpful with our stay in Puerto Rico. We never had to wait for a thing. He was so attentive to our needs, whether it was food or beverages! He suggested some great places to eat and sightsee.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Duramax04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 14 June 2014

A beautiful beach front hotel. Perfect spot for a family getaway. The food is excellent in every restaurant on the property. I would highly recommend it. Hector Torres provided us with excellent service at the poolside restaurant.

  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 June 2014

We stayed at La Concha Hotel for a night, this Hotel it's breathtaking. From the moment you walk in they are very welcoming. You can feel the energy from the Casino as you walk through the Lobby. Cocktails are delicious at their main bar. we got a room on the 10th floor, it had an ocean view, out of this world!
We had Lunch at the restaurant by the pool, food was really good and our server Luis was very helpful.
We truly recommend this hotel, great place in the heart of Condado!
Great Job!!!

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Njberberena24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review, 14 June 2014
Dear Njberberena24,

Super review of your stay at La Concha Resort and pleased that you had a wonderful time in the Casino and Lobby Bar.

I will share with Luis from Solera.

Thank you,

Mike Rivera
Hotel Manager
mirivera@laconcharesort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bethesda, Maryland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 June 2014 via mobile

Have been here two days with my family and from the initial check in with Miguel, the front desk manager who was very friendly and volunteered to help with an upgrade(I am a Platinum member for Marriott) and even when we complained about the mattress, he was instant in switching it out! Also Hector who waited on us by the pool was outstanding in his service as well as offering great places to eat off-property and to provide a local's view for activities in Old San Juan. Even though the pool was busy with weddings and prom, he continued to drop by and ask us if we needed anything! Great location, friendly staff, great weather = great vacation!

Stayed June 2014
Helpful?
Thank Wynnstorm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike R, Manager at La Concha Renaissance San Juan Resort, responded to this review, 14 June 2014
Hi Wynnstorm,

Thank you for your loyalty and for relating your experience at La Concha Resort.

Hope to have you back soon.

Thank you,

Mike Rivera
Hotel Manager
mirivera@laconcharesort.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about La Concha Renaissance San Juan Resort

Property: La Concha Renaissance San Juan Resort
Address: 1077 Ashford Avenue, San Juan 00907-1128, Puerto Rico (Formerly La Concha Resort: A Renaissance Hotel)
Region: Caribbean > Puerto Rico > San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in San Juan
#2 Business Hotel in San Juan
#3 Romantic Hotel in San Juan
#3 Luxury Hotel in San Juan
#6 Family Hotel in San Juan
Price Range (Based on Average Rates): £££
Hotel Class:4 star — La Concha Renaissance San Juan Resort 4*
Number of rooms: 483
Official Description (provided by the hotel):
Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more   less 
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Also Known As:
La Concha Hotel Renaissance
Renaissance San Juan
San Juan Renaissance

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