Overall, this hotel was okay but I must admit that the check in and out process was a bit long and the check in time was 4PM which I think was very late... We wanted to enjoy the beaches after we check-in but unfortunately that would never happen here. Pictures are definitely misrepresenting from my opinion, the actual hotel looks older. The cleaning lady didn't clean up our room unless we told her to do so on a first day which was very disappointing. The towel was kind of dirty - I saw some red and brown stains but the smell was okay so I'm not sure if that was clean or not but it was not a nice feeling to see some stain on my towel. Casino was very fun, we enjoyed it a lot! I wish concierge was little more helpful and available so that we could speak to her without waiting on line a long time.
Hope this helps!
- Official Description (provided by the hotel):
- Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
- Reservation Options:
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance