We came to LA Concha through recommendation of a family member. We were traveling with 3 adults and 1 child, they gave us a room with 1 bed???? Seriously... Had to go back to cs to let them know of the mistake and was told no other 2 bed rooms were available, they decided to give us another room for the night w King size bed and sofa bed. Upon getting ready for bed I realized there were no linens in room for bed so I ask for some to be sent to us, as we open sofa bed we notice it is broken, had to call to them know they offer a air bed, so we had no choice but to accept this. During the night the air bed began deflating due to a slow leak in it. At this point it was 3 am and didn't even bother to call and complain. They ended up sleeping on top of a small sofa bed 4 ft long while the person was over 6 ft tall. So annoyed. We complained the following day and Hector the manager was very apologetic and only offered a very tiny credit nothing compared to the price of the room. We were finally moved to another room w 2 beds. Definitely not a place I would come back to due to the circumstances, if we wanted to sleep on a air bed we would of went camping. Staff should pay attention to the rooms they are giving out to customers. To top it off bathroom doors did not shut properly, room temperature not cold enough, tour desk should have a better display to get visitors interested in all PR has to offer.
- Official Description (provided by the hotel):
- Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance