My friend booked this resort for her 40th birthday trip based on reviews and room views. She specially requested two queen beds with beach views with balcony on upper floor. When we got here, we were told that the hotel does not have that type of room...there is no such thing as two queens with balcony overlooking ocean. We asked to move to suite and were told they were booked. When we were checking in, we were told she would give is a Juliette balcony (step out balcony) on an upper floor. Our room is the 5th floor...2nd floor of rooms...right above the DJ. We asked to move and were told no rooms were available on upper floors with Juliette balconies. We hope the rest of the service is better because so far we are disappointed.
- Official Description (provided by the hotel):
- Welcome to La Concha Renaissance San Juan Resort, a stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in the most prestigious Condado district, our hotel in San Juan, Puerto Rico is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance