Owww.... I'm trying to write the best review but all i can say is dont bother yourself and dont go there... just dont.... the customer service was so awful, the rooms were not so clean, the pool was dirty . yuk!!! really really dirty! the towels are dirty... ow god it was really bad. we stayed at the tower suites after upgrading our room... we didnt check in before 4:00PM!!! we arrived at the hotel at 11AM. on our second night we asked the concierge to reserve restaurant for us and he never did!! we arrived at the restaurant a group of 6 people and the restaurant said they never made the reservation for us! I contacted the concierge manager (Michael) the morning after and asked why does it happened... he game me some cheap excuse that they left me a message in my room, i went upstairs- no messages. i told him that i left them my cell number... Michael was rude and his customer service is very poor. i have so much more, but i just going to leave this little review and will suggest everyone to stay away form this hotel. the team is not nice and never smiled to you. make sure you check your bill as they put on our room charges that wasn't ours and never get back to us with the issue.... please safe your money to a different hotel and even go to a different area as the beach is nothing but just look like the beach in long island.... ow and before i booked this hotel i read all the reviews... and now i believe that all the positive reviews were made by the hotel.
- Official Description (provided by the hotel):
- Welcome to the La Concha Resort experience, the stunning renovation of one of San Juan's most elegantly chic properties. On a sun-drenched corner of Caribbean beachfront in San Juan's most prestigious Condado district, La Concha is an icon of modernist architecture replete with spacious exhilarating decor and detail. ... more less
- Reservation Options:
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- Also Known As:
- La Concha Hotel Renaissance
- Renaissance San Juan
- San Juan Renaissance