They must be running short on staff as they had no one to wash towels. We had no towels for our staff, and we actually had to use our clothes as towels to dry off. The hotel was really dirty with stains on the wall. The free wireless internet did not work in our room on the third floor. We asked to switch rooms, and they did not let us. The room was extremely loud as it was right on the street, and there were also loud people in the hall that the hotel did nothing about. We tried to talk to the manager to get a refund, but he/she was never available. We are trying to get a refund through our travel company. It was terrible, and I would not recommend it.
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- Also Known As:
- Ascend Collection Le Consulat
- Ascend Collection San Juan
- Clarion San Juan