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“Baseball and Casino”

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Holiday Inn Mayaquez & Tropical Casino
Ranked #1 of 4 Hotels in Mayaguez
Certificate of Excellence
Raleigh, NC
Level 4 Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Baseball and Casino”
Reviewed 30 July 2014

Hotel was full of bus loads of teen aged baseball players from all over the Caribbean. We requested a room on the 5th floor facing the ocean months in advance, even though I have been a Platinum member for over 15 years, I received a room on third floor facing the parking lot, oh on the same floor as several baseball teams. We asked to be moved they moved us across the hall facing the sub roof of the hotel. The only nice thing we found in Mayaguez was Gonzoles Seafood. I would not go back to this hotel or for that matter the west side of Puerto Rico that is unless you feel comfortable in Detriot. This place was nasty and did not make anyone feel safe. The baseball teams were a fluke but if it weren't for that the casino needing several armed guards outside the front door was too much..

Room Tip: Stay in San Jaun. Ponce is better but San Juan is the only place I will every return to.
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank toddthomasbrozell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Mayaquez & Tropical Casino, responded to this review, 16 August 2014
Dear toddthomasbrozell,

Thank you for taking the time to write us a review regarding your recent stay. Please accept our apologies for for any disturbance you have experienced during your stay. Guest comfort and safety are of the utmost concern to us and our hotels are committed to making every possible effort to provide a secure environment. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Once again, thank you for staying with us and we all hope to have an opportunity to serve you again on your next future visit.

Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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276 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
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English first
Dorado, Puerto Rico
Level 5 Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 24 July 2014 via mobile

Great location, near restaurants, shopping mall, movies, the zoo, University. It has great prices, nice restaurants, and the service always go the extra mile. Great place to stay if you are in a buisness trip.of even for to take a couple of days off.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 July 2014

Fun in the sun... I spend eight nights at the Holiday Inn, Mayaguez, PR. Mayaguez is a city on the sea in western Puerto Rico... and it is a lovely place. Part of the loveliness is the Holiday Inn, Mayaguez. As with most nice hotels in Puerto Rico, the Holiday Inn has an in-house casino. The in-house restaurant is named the Holly Cafe. I ate several meals there during the week. The food was outstanding, the selection great... but the servers were perhaps as nice and competent as any restaurant that I've ever eaten in. I'd give the restaurant a score of 10 out of 5 if I could.

As for the hotel staff, the front desk was friendly, very courteous, and professionally competent. I was impressed. A special thanks to Erick for his help through the week. Great job guys. As for the facilities. My room was spacious, the bathroom worked just a bathroom should, the air conditioning unit kept the room at the exact temperature set. The bed was very comfortable... and house keeping did an excellent job keeping the room up to snuff. There was a desk, office chair, and a recliner on which to relax while watching the big screen TV.

I would also like to point out that the ground were immaculate and the pool and pool area were a bit of paradise.

This is intended to be a great review because it is well deserved. I highly recomment the Holiday Inn Mayaguez the next time you get out to the 51st state!

Room Tip: I talked to many people from many rooms in the hotel. Everyone was please with their room.
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  • Stayed June 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Greg C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Rico
1 review
Reviewed 23 June 2014

I stayed four days with my wife starting on June 12th and our stay was Excellent. On Friday 13th the Hotel staff celebrate a party on the Fat Tuesday Bar " Celebrete Sevice week " and we enjoy with them.

I would like to said Big Thank You to the General Manager Antonio Lopez, HSK Manager Mrs. Serrano, Jose front desk agent and Carlos that is working in Fat Tuesday. Carlos made a Rose with Strawberry fruit and I give to my wife. Nice detail.

I recommend this Hotel all staff was great and Excellent service.

Carlos Diaz

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sterling, Virginia
Level 5 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 5 June 2014

We stayed here two nights as we explored the western side of the island. This HI seems to be a bit more upscale in the common areas than its sister property in Ponce. The rooms are about the same – clean, comfortable and in good working order. This hotel does have doormen who will help with your bags. The pool area is nice. We once again had the pool to ourselves. The residents next door to the hotel have a bunch of chickens so you may see a chicken or four roaming the pool area. The lobby can get noisy at night when the casino and bar gets going but I don’t sleep in the lobby so it doesn’t bother me. Parking can be tight in the evening when folks flock to the casino. All in all it was an enjoyable stay.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Yeti249
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Villalba, Puerto Rico
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 31 May 2014 via mobile

I stayed 1 night with my family due to a business meeting near the hotel. My family had a great day-night. Great breakfast, great lunch and great dinner. All staff was great. Great price. Great room. Great WiFi. Very clean hotel. Great garden. Great pool. I recommend this Hotel 100% A+

Stayed May 2014, travelled with family
Helpful?
Thank Abisai V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Puerto Rico
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 April 2014

Great and very clean hotel very friendly staff, the prices are expensive, but parking its free, closer to every place like Boqueron and Rincon, great pool but no towels, I do recommend this hotel to everyone!!

Room Tip: Rooms on the north side are sunny, ask front desk about a/c unit noise, some of them have more noise...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank River1109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mayaquez & Tropical Casino

Property: Holiday Inn Mayaquez & Tropical Casino
Address: 2701 Hwy 2, Mayaguez 00680, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Mayaguez
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Mayaquez & Tropical Casino 3*
Number of rooms: 142
Official Description (provided by the hotel):
Conveniently located, with all the spectacular attractions of Porta Del Sol within easy reach, Holiday Inn & Tropical Casino Mayaguez, is the ideal place to stay when your vacation or business trip takes you to the city of Mayaguez and Puerto Rico's stunning west coast. From Holiday Inn & Tropical Casino Mayaguez you can drive to an incredible water park, bowling alleys, golf courses and some of the most beautiful beaches in the Caribbean. Puerto Rico's only zoo is minutes away from the comfort of your room. Holiday Inn & El Tropical Casino welcomes you! Book your Mayaguez hotel reservations today for the upcoming events, Mayaguez University Graduation, RUM Mayaguez University Job Fair, Punta Borinquen Golf Club and Club Deportivo Del Oeste Golf Club. ... more   less 
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Also Known As:
Holiday Inn Mayaquez And Tropical Casino
Holiday Inn Mayaquez & Tropical Hotel Mayaguez
Holiday Inn Mayaguez
Mayaguez Holiday Inn

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