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“This should be called a resort”

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Mayaguez Resort & Casino
Ranked #4 of 4 Hotels in Mayaguez
Bergen, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“This should be called a resort”
Reviewed 5 February 2013

This hotel is old, poorly maintained, is old, smelly, and dusty. It has not been renovated in at least 30 years. The rooms are overpriced and the front desk staff is very rude. I do not recommend this hotel, is too expensive and should not be called a resort.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Azuzena N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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379 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
New Jersey, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 January 2013

I really wouldn't call this place a resort - it's more an old hotel with a really nice pool.

Rooms: Not much to brag about here. The rooms were old and in serious need of a renovation. The AC unit only had 3 settings (high/medium/low) and looked like it was more than 30 years old. Needless to say it was either freezing or hot in the room. The beds were basic with pretty worn linens and not nearly enough pillows. The bathroom fixtures looked original and didn't keep temperature very well. My shower went from hot to cold so many times I just gave up. The size of the room was decent. It also annoyed me that in the room was a list of charges I would incur if something was missing (i.e., you will be charged $35 for a bath towel). I would expect that at a Days Inn, but not a place that's selling itself as an upscale resort.

Overall Location: There wasn't much around other than what was in the hotel. A car is necessary if you're going to stay here because nothing is in walking distance and there isn't enough to do at the hotel to occupy you for more than a day.

Pool: The pool was really nice, but it was only open until 6PM. Also, you needed a special wrist band to get into the pool area, which was annoying. You could only get the wristband at the front desk, you had to show it to a security guard upon entering and I always wanted a bracelet tanline. There is a second pool that is smaller that is open later, but it is not as nice. You also have to pay a $5 rental fee for any tubes you may want to use in the lazy river. Towels are free, but you have to sign them out and are subject to a fee if you don't return them.

Onsite Dining: The restaurant felt as old as the hotel. The decor was dated as was the menu.

Staff: The staff were friendly but not very knowledgable about the area. When asked about local restaurants, suggestions were non-existent. Check in and check out was also very slow as it seemed to be an old computer system.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christine16x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mayaguez hotels

Warren nj
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 30 January 2013

Stayed there on a recent bicycle tour.

I liked the hotel. It appears to have been built around 1960; and yes, many of the bathroom fixtures are orginal. But, the staff was freindly, the rooms were clean, and the food was excellent. The pool is very cool.

The gym is still closed.
There is a new spa (The Glanz Spa) located at the end of the upper pool.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joe B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
private
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 6 January 2013

Awesome place, Adults and kids loved it. Clean, River Pool, Regular pool, Jacuzzi, all was great, and one staff member was a little rude but another made up for it and was super nice. Food was good, has cheeseburgers, fries, hot dogs, sandwiches, pizza and chicken fingers, sodas, coladas, and frappes. Life guards were really watching the kids, security was very alert and were also watching the kids, Very clean fun place. We would go again to stay, today we went with a day pass, and wanted to stay! Hopefully inside it's as good as outside. We didn't stay at the hotel.

Room Tip: Sorry we only had a day pass for outdoor fun, but soon we will stay over!
See more room tips
  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank fredi m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 November 2012

Nov.17-19, 2012. Rooms need to be renovate.There are leaks in the room, dust and oddor in carpet. The bathroom has mold, hairs, and you can't control the shower. The water changes from hot to cold and cold to hot, so you can burn or freeze. The gym and one of the pool slide are out of service and the big slide is off while no lifeguard. No offers quality for the price.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Liza R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tavares, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 October 2012

Second and final time staying at the resort. First visit was "ok", but this last stay was horrible. The room was freezing cold. The blanket I requested never arrived. The sink wouldn't drain. No vent in the bathroom and after a hot shower, water drops and moisture all over the walls and floor. Signs of mildew around the vents. This hotel needs a serious renovation! I also feel that I was ripped off on the pricer per night because I am an out of towner.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Nita T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 October 2012

I cam from NYC for vacation from Oct 19 to the 27 but had to leave on the hotel on the 22nd..this place needs to be fully renovate the plumbing do.don't work well my husband and I got burn because you can't control the shower.the food is the worst ever.I don't understand how this place has. Stayed in bussniss I think it is.because they only deal with the local people who don't know any better.I would not recommended this place to no one they need some one from the hotel industry like the Marrit or the. Sharaton to show them how a hotel is run

This I must say the Pool is spectacular

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank carmilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mayaguez Resort & Casino

Property: Mayaguez Resort & Casino
Address: Route 104, Km 0.3, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Mayaguez
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 152
Official Description (provided by the hotel):
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

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