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“Nice weekend”

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Mayaguez Resort & Casino
Ranked #4 of 4 Hotels in Mayaguez
Reviewed 28 May 2014 via mobile

The hotel with the best pool that i've been! Is like a river you can swimm or rent a floater. Also the hotel have 2 more regular pools. The rooms are good, the casino is nice, restaurant was great. Don't have beach but the view is cool.

Stayed: August 2013, travelled with friends
Thank daviones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this reviewResponded 4 June 2014

Hi, we are very pleased with your review. Thanks for sharing your experience. We always strive to make our customers have a good experience. Hope to see you again soon.

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135 - 141 of 415 reviews

Reviewed 14 May 2014

I thought that this place was super outdated and expensive for what it offers. Yes, the pool area is nice, but still the hotel room needs major renovation. I have been to the nearest Howard Johnson (like 10 min from there) and the room is basically the same, if not, much cleaner AND CHEAPER.

  • Stayed: December 2013, travelled with family
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4  Thank theTruth_OK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Eduardo M, Social Media Manager at Mayaguez Resort & Casino, responded to this reviewResponded 15 May 2014

We appreciate the time you took to write your review of our hotel. We regret that you haven't had the experience you wanted. In the moment, we are making a few remodels on some rooms and other areas. However, our rooms are quite clean, classic, comfortable for all members of the family. We get a lot of happy customers that have enjoyed their stay at the hotel. We just hope for the next time you can give us another chance and enjoy even better your stay.

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Reviewed 2 February 2014

This hotel needs a complete overhaul and renovation. Rooms are completely torn down and the general areas of the hotel totally outdated. It looks like no real investment has been made in this hotel for the last many years. Next time we will stay at the Holiday Inn down the road as friends say is in much better conditions.

  • Stayed: February 2014, travelled with family
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3  Thank Marthav12324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this reviewResponded 7 February 2014

Hi Marthav,

We appreciate the time you took to write your review of our hotel. It's sadly to read a sad experience of our hotel. We get a lot of happy customers that have enjoyed their stay at the hotel. In the moment, we are making a few remodels on some rooms and other areas. Here in Tripadvisor we have shared a couple of photos of our remodeled rooms. The are quite clean, classic, comfortable for all members of the family. We just hope for the next time you are located in Puerto Rico, we had finished the remodeling and you can enjoy even better your stay.

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Reviewed 13 January 2014

The place is a little outdated but their water park is great. We all liked it. Not enough water tubes so go early if you want to rent one, but is not needed. We order food at the pool and in room service and price was cheap( for a hotel), and service quick. Their rest. Castillo was okay. You can find better food outside. Room was outdated, but clean the suites have a lot of room for kids to run around.

Stayed: January 2014, travelled with family
Thank prnola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this reviewResponded 20 January 2014

Thanks for taking your time to write your review, we wanted to let you know that we are remodeling most of our rooms and other areas of the hotel. Hope to have you guys back again with us soon.

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Reviewed 12 January 2014 via mobile

I have traveled quite a bit and been to high and low end Hotels, I was very satisfied with the quality of this hotel, the front desk was very helpfull at the times when I would go out to eat, the pool attendant "Useka"? was very friendly and was very attentive to my daughters needs. The pool will compare to a much higher profile hotel, there is a river pool that I could spend hours relaxing and a water slide that was fun and fast, any teenage will spend the days here without complaining! rooms were clean and odor free, restaurant "Castillo" was pretty good and the service great! Casino was booming, Parking is very accesible and reasonable (included) had a very pleasant and fun long weekend, the Mayaguez Zoo is very close to the property! will definitely return! great value

  • Stayed: January 2014
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2  Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this reviewResponded 20 January 2014

Hi Daniel,

We are glad to know that you guys have enjoyed your stay in our hotel. Hope we can have you guys back and enjoy other places close to our hotel to visit.

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Reviewed 4 January 2014 via mobile

Water park was great. View from fitness center was beautiful! Staff was very nice. Room condition could have been better but apart from that everything was great! Great for families. Kids had lots of fun. Food at the pool bar was very good.

Stayed: January 2014, travelled with family
Thank YarleneR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this reviewResponded 6 January 2014

Hi Yarlene:

We are glad to read that you and your family had a great time at our hotel. Thanks for taking from your time to give us your feedback. Hope to have you guys with us soon again.

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Reviewed 2 January 2014 via mobile

Ok I know there is a lot of negativity on the reviews. My family and I found the place great. Yes the rooms are a bit dated, but the beds are comfortable. They are currently in the process of updating, the rooms now have flat-screen TV's with digital cable. Wi-fi is a bit spotty, with no security password.

The staff were super kind, the food was fantastic. And the pools! The pools!
It was also really peaceful. We stayed on 12/24-12/26, an extremely noisy (and dangerous, with all those stray bullets out there) time in Puerto Rico.

Probably the only con would be cribs. I've read a couple of reviews complaining about the lack of cribs in the hotel. I don't think it's usual to ask for cribs
In short I recomend it

Stayed: December 2013, travelled with family
Thank Jeni_mt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Misaelrdo, Social Media Manager at Mayaguez Resort & Casino, responded to this reviewResponded 6 January 2014

Hola Jeni,

We appreciate your time to write your review about our hotel. We are currently in a process on remodeling our rooms and other areas in the hotel. Some rooms are already remodeled and the feedback has been great.

Thank you for your recommendation and we hope to have you back with us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mayaguez Resort & Casino

Address: 0.3 Route 104 Km, Mayaguez 00680, Puerto Rico
Region: Caribbean > Puerto Rico > Mayaguez
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #4 of 4 Hotels in Mayaguez
Price Range: £110 - £188 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Mayaguez Resort & Casino 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Mayagüez Resort & Casino is an independently operated, deluxe, full service hotel located in the west coast town of Mayagüez.The hotel is nestled amid 20 acres of scenic, sunny surroundings with spectacular views of the Bay. It is conveniently located 15 minutes from the center of town and the University of PR, Mayagüez Campus; 10 minutes from the Puerto Rico Zoo; 15 minutes from the local Eugenino Maria de Hostos Airport; a 25 minute shuttle flight from the Luis Muñoz Marin San Juan Airport; a 45 minutes drive from the regional Rafael Hernandez Airport in the town of Aguadilla; 25 minutes from the Golf course in Joyuda, Cabo Rojo; and a short ride to the most beautiful beaches and tourist attraction areas. ... more   less 
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Also Known As:
Mayaguez Resort And Casino
Mayaguez Hotel Mayaguez
Mayaguez Resort Casino

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