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“Just ok”

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Hyatt Hacienda Del Mar
Ranked #2 of 3 Hotels in Dorado
Certificate of Excellence
Reviewed 7 June 2014

We are Hyatt timeshare owners and this resort was just ok and the service was not the level we have come to enjoy at other Hyatt Resorts. First they checked us into a dirty room but would not clean it. We had to move to a less desirable room with a lesser view. The TV did not work in one of the bedrooms so we reported it and nobody ever came to fix it. They seem to operate on minimum staff and minimum expectations. The floors we filthy.... The beach and pool were very nice and even our new room was just ok. This resort is just average. Would not return.

Stayed: May 2014, travelled with friends
1  Thank Cmfullertx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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319 - 325 of 639 reviews

Reviewed 30 May 2014

I went on may 2014. It's a perfect hotel to relax but if the other pool (with the lazy river) was open it will be so great!!!! Please repair the other part of the pool with the water slide and the lazy river!!!! The staff was very friendly and helpful. The rooms are big and the bed was comfortable. The higher room, the better view.

  • Stayed: May 2014, travelled with family
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5  Thank Days99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2014

This was our first trip to Puerto Rico and used our Marriott time share exchange to book the Hyatt in El Dorado. As we approached the complex maneuver shocked to see that majority of the facility was closed and fence to have. It was completely abandoned and overgrown with weeds and vines. The timeshare units however were off to the side and routing around separately. Apparently Hyatt closedown the hotel and have sold the property to Marriott for redevelopment.

The timeshares were nice but not anything special. Because of the reduced volume of vacationers many facilities were not maintained or operational. There was a miniature golf course on-site that was flooded and coordinate. One of the two Jacuzzis did not operate and there was not a very large crowd during the week that we stayed.

The beach however was very nice and clean. The staff in the main lobby were very helpful and informative and saves us the mistake of making the long trip to a site only to find that it was closed for Mother's Day which is a national holiday in Puerto Rico. There were many golf courses associated with other complexes in the area and numerous restaurants in El Dorado to choose from.

  • Stayed: May 2014, travelled as a couple
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4  Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

After reading some reviews, we had low expectations but the resort is actually nice and very clean. It was quiet while we were there with not many people (which we enjoyed), had a great beach, big pool, two hot tubs and a kiddie pool. There's also a small gym, tennis courts, and a miniature golf course. All the rooms face the beach so the views are great and even if they didn't face the beach the views on the other side, overlooking the lush countryside, are also nice.

Dorado probably wouldn't be my first pick for a place to stay because it's almost like being in the suburbs but it was a good central location if you want to explore parts of San Juan and the west. You'll definitely need a car.

Room Tip: Top floors seem to have the best views.
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  • Stayed: May 2014, travelled as a couple
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3  Thank JJFriday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 May 2014

Friends that were with us selected this thru their time share. Didn't have the best reviews but let me tell you it was great! All the rooms face the pool/beach. When we arrived we sat down on the beach and listened to the waves....at 1030pm! It was so relaxing after traveling. The rooms were clean, staff quite friendly. There was a hotel closed down next door that some referred to as an eye sore. It wasn't that bad...the only eye sore we had was trying to find a liquor store! Not the best little roads.

  • Stayed: May 2014, travelled with friends
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3  Thank Donna T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

The review I read made me think I had to be weary, but I was presently surprised. The rooms were spotless, very tropical furniture. Every thing a person would need if you want to cook. The grounds were like living in paradise. The neighboring hotel that is vacan does not even show, there are beautiful palm trees covering it. The hotel is very far and hard to find but once there, you feel like you hit the jackpot of hotels in a Puerto Rico.

  • Stayed: April 2014
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6  Thank PAPO026
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2014

Traveled to Hyatt Hacineda Del Mar in March 2014 for Spring Break. First of all after reading some of the negative reviews I was concerned about the property and after arriving I realized that my concern was wasteful. Several reports have made mention of the resort adjacent to the Hyatt that is closed. Yes, it is there and it is closed however reports of the 'ugly rusty fence' and 'homeless people living in there' in my experience are not accurate. There is a large fence but is is not rusty or otherwise ugly. The fence has a green fabric attached to it that hides the fence and what was once a nice resort. The views in every other direction are so beautiful it is easy to filter this out and I did not consider it an eyesore at all. I did not see a single homeless person there but I did see several members of the Hyatt ground crew entering and exiting the grounds. It appears that they use it for storage and enter and exit frequently. Maybe the workers were mistaken for homeless people by other reports?
The rooms are very spacious and clean and the views off of the balcony are beautiful if you are above the palm tree line (5th floor or >). The decor is a little dated, but most of the resorts that I have stayed at are. The decor was nice enough for my taste and I did not feel that the room was not maintained or otherwise run down at all. We all slept well, were comfortable and all agreed that the rooms were clean and had no other concerns.
The staff is very friendly and always willing to go a little further to help you beyond what you had asked for. The food by the beach is good and the staff is very friendly and helpful with directions and recommendations for local attractions. It is a short drive to access just about everything that you need including food, drugstores, and a newer Walmart Super Center. The resort is a little off the beaten path, but quite honestly I enjoy this and the peaceful experience that this offers.
The beach and pools are nice and my only negative comment is that the beach is not combed and as well kept as other resorts that we have stayed at. If you are not familiar with Dorado the beach is on the Atlantic side so the water is not aqua marine and the sand is not sugar white. There are waves and some would consider the water rough but if conditions are right you are able to boogie board and even surf.
We had a great time and look forward to another stay here soon. Puerto Rico really 'Does it better'. And this it true of the staff at the Hyatt Hacienda Del Mar.

Room Tip: Stay above 5th floor for the best views.
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  • Stayed: March 2014, travelled with family
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11  Thank Greg T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Hacienda Del Mar

Address: 301 Carr 693, Dorado 00646-2205, Puerto Rico
Region: Caribbean > Puerto Rico > Dorado
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 3 Hotels in Dorado
Price Range: £135 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Hacienda Del Mar 3.5*
Number of rooms: 162
Official Description (provided by the hotel):
Discover the beauty and charm of Dorado, Puerto Rico in luxury. Hyatt Hacienda Del Mar, A Hyatt Residence Club invites you to experience paradise and true serenity at this beachfront resort, located just 25 miles from San Juan and situated on the famed Dorado Beach. Your worries and cares will drift out to sea with the warm tropical breezes as you soak up the sun on our private beach or poolside. Play a round of golf at one of the nearby championship golf courses or rejuvenate with a spa treatment at the Spa Del Sol. Plan a day trip to the El Yunque Rainforest or soar through the skies like an eagle hang gliding. Fun in the sun awaits with nearby water sports including windsurfing, jet skiing, snorkeling, kayaking, catamarans, deep-sea fishing and horseback riding. Visit historic Old San Juan founded in 1591, explore the Camuy Caverns–third largest cave system in the western hemisphere–or take a free tour of the Bacardi Rum Distillery. Let our friendly, professional staff take care of arranging your activities both near and far. Hyatt Hacienda Del Mar features spacious studio, one-bedroom and two-bedroom beachfront accommodations, some of which include full kitchens and jetted spa tubs. Enjoy on-site amenities like tennis, mini-golf, basketball court, sand volleyball court, game room and a state-of-the-art fitness center featuring LifeFitness equipment, free weights, exercise cycles, and treadmills. Enjoy lunch and your favorite tropical drink at the Blu Bohio Bar and Grill or take it surfside if you wish. At the Hyatt Hacienda Del Mar on Dorado Beach, you'll discover all the fun, sun and excitement that have made Puerto Rico a legendary getaway. Please contact the resort directly to reconfirm your reservations if necessary. This is a non-smoking resort. Guests must be at least 21 years of age to check-in. ... more   less 
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Also Known As:
Hyatt Hacienda Del Mar Hotel Dorado
Hyatt Hotel Dorado
Hyatt Resort Dorado
Hyatt Dorado
Hyatt Cerromar
Dorado Hyatt

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