We were a group of 4 adults and a kid that decided to look for a cool place to go for the weekend. We got there late Friday and did not got the room we paid for ( we got a studio for 2 and we were 4 adults and a 2 year old baby). I asked if they were sure that was our room and they said yes. We stayed there until saturday morning and went to the front desk to ask again. Then they noticed they gave us the wrong room (we paid for a 4 people suite) and after an hour, gave us the right room. NO apologies, NO I am sorry, NOTHING!... When I went to do the check out (very very bothered because the 4 adult suite had only 1 king bed and a NOT COMFORTABLE futton that I had sleep on with my boyfriend (there should have been 2 beds there!!) they didn't wanted to at least pay the difference in prices between the 2 rooms. They just wanted to give us a free lunch (that we had to ask for) and tried to blame it on the webpage we booked the hotel (it is NOT the web pages fault they gave us the wrong room!!!!!!). AWful service, mediocre rooms. Not going back again!!
- Also Known As:
- Golden Sands Villas Hotel Dorado