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“Convention/Family Vacation”

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Hilton Ponce Golf & Casino Resort
Ranked #1 of 7 Hotels in Ponce
Certificate of Excellence
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Convention/Family Vacation”
Reviewed 11 May 2014

The room was very comfortable and clean. The staff was very friendly. I loved the pool area and the rental equipment for entertainment (mini-golf, games, bikes, etc.) Breakfast was very good. The Plaza del Caribe Shopping Mall is very close to the hotel.

  • Stayed May 2014, travelled with family
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
2 Thank Jose F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, 27 May 2014
Dear Jose F:

Thank you very much for your kind review of our Resort!

We are very happy you and your family enjoyed this visit and we look forward to welcoming you very soon once again.

Saludos!!

Jose Caro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Location
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (230)
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English first
Tampa, Florida
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 May 2014

The property is Gorgeous, the view from our room was spectacular and the Amenities were Great! They also have a black sand beach on the property and my and my wife had a couple of drinks and spent 2 hours alone on the beach before anyone showed up, it was very Romantic and relaxing. The general manager was very helpful and made sure we enjoyed. overall we had a great time.

Room Tip: Ask for a room looking over the Caribbean :)
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  • Stayed July 2013, travelled as a couple
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Helpful?
1 Thank DaddyJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, 20 May 2014
Dear Daddy June:

Thank you for writing your feedback about our Resort!

We are very happy to know you and your wife enjoyed your time with us, and still remember details a year later.

Maybe it is time to think about making your next reservation?

Hoping to see you again soon in Ponce,

Jose Caro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salinas, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 May 2014

Ponce Hilton has excellent infrastructure to be an excellent lodging facility. Unfortunately, during my stay, I did not received neither observed the best customer service at some areas. I have experienced an enjoyed a better stay at less brand named hotels for a cheaper price. NEED TO CHANGE SOME CUSTOMER SERVICE PERSONNEL ATTITUDES.

  • Stayed May 2014, travelled with friends
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
4 Thank Edgar S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, 20 May 2014
Dear Edgar S.:
Thank you for your valuable feedback.

I apologize if you found our service was less than expected.
If I can be of service or would like specific attention to any issue you wish to report, please contact me directly at pnchi.sales@hilton.com so we can address it.

Thank you for the opportunity to improve on delivering up to your expectations.

Sincerely,

Jose Caro
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Augusta, Georgia
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 May 2014

I have stayed at the Hilton Ponce Golf and Casino Resort on several occasions over the past couple of years. The service has always been very good from the time you pull up to the hotel all the way to checking in at the reception desk.

The room service is very very good and the food was excellent. We loved the steak with onions, red beans, white rice and tostones.

One of the issues we had this time was that for some reason there were a lot of flies around. So when you opened your patio door the flies would come in, also there were many in the open area where breakfast is provided. I brought this to there attention and was informed for some reason this year they have had issues with a lot of flied in that area as a whole.

The second was that our room was on the 2d floor and it was very noisey. I think it was due to the fact that it was the main floor for people to get to there rooms and also since the hotel was full I think most of the family with younger kids were on that floor. So I would recommend to anyone to ask for a room on the higher floors. This was the only time I had this problem, than again I have always stayed on the upper level floors.

If you have a family member who is a paraplegic or quadriplegic this hotel is pretty handicapped accessible. The accessible rooms are spacious and the bathrooms are totally accessible. My husband was so pleased and very surprised on how nice and accessible the rooms were.

Overall, I recommend this hotel.

Room Tip: For quieter rooms ask for room above the 4th floor.
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  • Stayed April 2014, travelled with family
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Helpful?
Thank Vega_yv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, 20 May 2014
Dear Vega_yv :

Thank you for your kind comments about our Resort!

Also, thank you for your loyalty and choosing our resort for your Puerto Rico getaways.... We are happy you appreciate the efforts of our Team Members, our food offerings and the atmosphere.
Indeed, all the southern region had a problem of abundance of flies, but happily, it is over now!

Regarding noise, especially during Easter or a special Holiday or Event (like the College "Justas" which took place in April as well) when the Hotel welcomes many families, you may want to request higher floor, like you suggest, or also book an upgrade to the Ocean Tower rooms, a little further away from the pool, but with unobstructed ocean views from the room balconies. Accessible rooms are also available at the Ocean Tower, and we now have a walkway from the ground floor of the Ocean Wing to the pool area, through the main gardens.

Thank you once again for taking the time to write a review, and we look forward to welcoming you warmly again on your next visit.

Sincerely,

Jose Caro
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 3 May 2014

We stayed overnight at the Ponce Hilton as part of my Mom's 88th B'day celebration. It proved to be a wonderful escape from the madness of SJ allowing us to enjoy in a beautiful, zen like setting. The staff could not have been more accommodating, providing my mom with a wheel chair to better navigate through the hotel, allowing my sister, mom and I the perfect environment to relax and bond. Because we wanted to visit the Ponce Museum we did not linger, something difficult not to do, I would had been just as happy playing some early morning tennis, basking by the pool during the day and doing an afternoon SUP (stand-up paddle) all offered at the hotel. If time allows add Ponce to your itinerary when in PR, spend a couple of days at the Hilton and see the "other side of PR", a great place to recharge.

  • Stayed May 2014, travelled with family
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Helpful?
Thank TBajandas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, 12 May 2014
Dear TBajandas:

Thankl you very much for spending some time to review our Resort after your recent visit.

We are very happy you and your family enjoyed the family reunion and celebration.

Also, thank you for recommending other Trip Advisor users to visit the area and enjoy our amenities.

I hope you and your family will visit us again soon!

Kind regards,

Jose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 April 2014

The resort is beautiful with a clean nice pool. There is no supervision at the hot tub so adults be prepared to have to tell playing children to move along. It is a do-it-yourself resort where you make the best of everything. They seem to be short on staff everywhere...gym, towel and games station, pool area and dinning room.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
3 Thank Chandra R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, 12 May 2014
Dear Chandra R:

Thank you for your eview of our Resort.

We are happy you liked our Resort and facilities, while at the same time apologize if you thought we were lacking the type of service you were expecting.

I am sharing these comments with our Operations team so ensure our guests feel well attended and cared for during their stay.

I hope you will consider visiting us again in the near future, should your travels bring you back to our area.
Sincerely,

Jose Caro
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Meriden, Connecticut
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 April 2014

My wife and I stayed here 4-12-14 thru 4-17-14. This Hilton Resort is amazing! From the friendly and extremely helpful staff, amazing food, beautiful rooms and clean grounds around the hotel. Its worth the hour and twenty minute drive from San Juan. I know there are some who had said oh the place is old and or tired. Yes the hotel isn't new BUT they go out of their way to keep it CLEAN and you HAPPY! If you go to the sports pool bar they all the local favorites. Every Saturday night is a buffet of all local dishes, excellent food. You need to take the drive and experience Ponce Puerto Rico and this fabulous Hilton. We liked it so much we are going back again for Christmas / new years.

Room Tip: Stay in the WEST Tower Ocean View!
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GBERT2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonPonce, Director of Sales at Hilton Ponce Golf & Casino Resort, responded to this review, 12 May 2014
Dear GBERT2011 :
Thank you so much for your kind review and comments about our Resort and Team Members!

And also thank you for encouraging other users to take the time to explore Puerto Rico and drive down to Ponce!.

We look forward to welcoming you on your Christmas season visit!

Sincerely,

Jose
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Ponce Golf & Casino Resort

Property: Hilton Ponce Golf & Casino Resort
Address: 1150 Caribe Ave., Ponce 00716, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Ponce
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Ponce
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Ponce Golf & Casino Resort 4*
Number of rooms: 254
Official Description (provided by the hotel):
The Hilton Ponce Golf & Casino Resort is a tropical resort facing the Caribbean Sea, within a secluded location in the picturesque city of Ponce, Puerto Rico's second largest city. This full service resort offers a 27-hole championship golf course, variety of bars and restaurants, a 24-hours Casino and is the ideal base to explore the southern part of Puerto Rico. ... more   less 
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Also Known As:
Hilton Ponce Golf And Casino Resort
Hilton Ponce Golf Hotel Ponce
Hilton Ponce Hotel
Hilton Ponce Resort

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