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“Beautiful property, decent service”

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W Retreat & Spa Vieques
Ranked #2 of 6 Hotels in Isla de Vieques
Certificate of Excellence
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Beautiful property, decent service”
4 of 5 bubbles Reviewed 27 May 2014 via mobile

Great views, try to book a room close to Whisper Beach, the adult only area. This area was the most beautiful in all of the resort - in my opinion with easy access to view the stunning sunsets. Free drinks from 6:00p to 6:30p at the hotel bar was a very nice perk. Staff was very friendly and eager to help. Valet was always fast to get our car and pleasant. Would recommend, two thumbs up!

Stayed May 2014, travelled as a couple
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you for sharing your wonderful experience with us. It is great to read you enjoyed the sunset sip available daily, and the extraordinary sunsets to go wit it!

We look forward to welcoming you back,

Best Wishes
Greg White - GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,766 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (501)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 27 May 2014

Everything so far has been breathtaking until our night in the lounge. The manager on duty Angel was extremely rude and after asking him a question he made me feel really uncomfortable. I have never been spoken to so condescendingly. As a Starwood employee myself, I was embarrassed by his unprofessionalism and lack of customer service. After the rude encounter I was on my way to the ladies room when I overheard him making a joke out of our conversation with other staff members. He embarrassed myself and other guests. I will never go back to the lounge.
Ricky the bellman was outstanding. He was a positive and always happy. If you needed anything he was there for you. He was a 5 star well rounded employee!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CassieGrace26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you very much for sharing your experience with us.
I am very sorry to hear about your experience with one of our talent members and I will be sure to look into the matter, as we strive to provide the most memorable experiences for all of our guests.

We are happy to read however that you overall had a great experience.

We look forward to welcoming you back,
Best Wishes -
Greg White, GM W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

I am a huge fan of all W Hotels but this one takes the cake. They have an amazing and friendly staff, small but very attractive pool, the resort has this sort of chic-ecco vibe, amazing outdoor restaurant and chef, extra activities like scuba, nice spa, adult beach with a telephone post for ordering drinks, beautiful giant rocks that cuts off the private beach and so much more. We stayed at the Ocean suite with their private Whisper beach that was empty most of the time and made us feel like we had the whole beach to ourselves. I recommend getting a glass of wine, heading down Whisper Beach at sunset and fall in love with the sound of the ocean. Whisper Beach is very romantic at night. Don't forget to try their lobster that they grill outside in front of you too! AMAZING! This W Hotel did not skip a beat and miss one thing and you have to go to see what I mean. There is something about this place, I have never gone to a place and felt so relaxed and peaceful.

Room Tip: Private Villa or room in front of Whisper Beach
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lena J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome,

Thank you for your amazing comments!
I am thrilled to read you enjoyed your romantic getaway. We definitely agree, the sound of the ocean and sunsets at Whisper Beach are extraordinary.

We look forward to having you back,

Best Wishes
Greg White- GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 26 May 2014

We stayed for five nights over Memorial Day weekend. The resort exceeded our expectations, although our expectations were not all that high after having read some of the mixed reviews, particularly about service quality. We used points for a free room, and used suite night upgrades to upgrade to a "fantastic garden retreat". The concierge wrote us a few days before our arrival, and he said he would note a request to move us to an ocean view or ocean front retreat. When we checked in we were told they could not do that - and anyway all were booked over the weekend. The person at check in did work very hard to find us one of the best, most secluded garden retreats with a view of the ocean - so it worked out.

Our phone headset didn't work, and we had to use speakerphone every time we used the phone. We asked for someone to come fix it, and he came at 8am one day, before we were ready to have someone come in our room - so we asked him to come back; he never did, so the phone was never fixed. The clock was always on the wrong time, including after the power went out a few times one morning. Housekeeping never reset the clock (and these clocks are always impossible to figure out how to change without instructions). Housekeeping did only the minimum, especially at turn down. They never replaced the free water (although when we requested it, they would bring it). One time at turn down they removed the dirty towels, but didn't replace any of them - we had to call for more. There was no price list for the mini bar, and there was no space in the fridge for our own stuff.

There is a lovely very small wading pool just out back of villa 17 - very nice and almost always vacant. Luckily we were in our secluded spot, as we could walk out back, view the sea, and not have folks above/behind/next door to us - the garden retreats below off to the side below us did not have such good views nor such privacy.

Food was very, very good. We ate dinner at Sorce (the main restaurant) twice, and breakfast once. The paella and the beef empenadas were fantastic, as was the huevos rancheros for breakfast! We had read some negative reviews of the food, but we thought it was excellent. We got free continental breakfast at the W Cafe. It was an odd setting - just grabbed what we wanted and they just rung it up as SPG Free Breakfast - but it worked.

We rented a car one day - it is very easy as there is a rental place at the resort. We enjoyed having the day (it was a day there was a wedding taking place at the resort, and it was weekend, so it was very, very busy and a bit crazy) to go around the small island, having lunch at Bili's (fantastic) and dinner at Next Course (fantastic as well!) The worst part of our time around the island was going all the way to the far west of the island - the road out there is terrible. Seriously, terrible! Bumps and pot holes everywhere in the dirt road. So unless you really want to go out there and spend some time at the beach there, not worth it.

Overall, a good resort experience. Typical W "fun" with dance music, good drinks and food, good beaches, nice pool(s). Some of the staff were really excellent, and seemed to go above and beyond and were incredibly friendly. Others seemed to do the minimum. If they could enhance housekeeping and the overall sense of service - e.g., attentiveness, promptness, pro-activeness, - and pay attention to the small details (several pieces of wood on the edge of the beach have probably been there for months if not years; a piece of trash sat on highly traveled walkway for several days and no one picked it up; not replacing towels when they took dirty towels away; coming out to see if we wanted a drink at the bar without us having to wait there for 10 minutes) it would take a good place to an excellent place.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sump6080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you very much for sharing your experience with us in such detail
I am pleased to read you enjoyed your room, the pool and the food offerings.
We also appreciate the areas of opportunity you bring to our attention and Wwill certainly be reviewing your comments

We hope to welcome you back,

Best Wishes
Greg White- GM W VIeques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
2 reviews
5 of 5 bubbles Reviewed 26 May 2014

We had an excellent honeymoon thanks to the W Retreat & Spa Vieques! Our room had an excellent oceanfront view of paradise edge on a quiet area of the property, and the service we received was stellar. We really loved the attention to detail the property had - after every room service order was placed, they called back at the end of the quoted delivery period to ensure that we received our order and were pleased, and they frequently checked in to see if there was anything they could do to make our stay better. We received a detail tour of the property upon arrival, spa services were great and the concierge booked travel for us whenever we wanted to leave the property.

We did rent a car for one day to explore the island and highly recommend doing so, at least for one day. We also ate off the resort to switch things up a bit and recommend Tin Box & Duffy's.

Room Tip: Villa 1 was great and quiet but with breathtaking views
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank missashrenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome,

Congratulations on your recent wedding.
We are honored you chose the W Vieques to celebrate such a special occasion!

I am pleased to learn your experience was amazing and that you enjoyed the island thoroughly.

We look forward to welcoming you back,

Best Wishes
Greg White- General Manager
W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Des Moines, Iowa
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 25 May 2014

The W Retreat & Spa Vieques is an excellent resort in a great location on the island. I highly recommend doing two things: 1. Rent a Jeep from the on-site rental agency and experience some of the excellent dining on the island. The vehicles were in great condition and it was all very convenient. 2. Book a tour of the Bioluminescent Bay. I'm not one to do touristy stuff, but the Bioluminescent Bay tour is something you must experience in your lifetime.

The staff were all very friendly. I think many reviewers mistake the perceived stand-offish nature of some of the Puerto Rican staff as an insult. Much of it is a cultural gap, I feel. We experienced this but found that it is necessary to allow the staff time to warm up to you. Not what a lot of American travelers expect, but we learned it is the nature of the cultural differences.

The only annoyance is that many of the paths around the property aren't paved--they're sand. It lends itself to the "feel" of the resort, but can be a little annoying since it gets tracked into the rooms. The staff was great about cleaning up the rooms however.

Room Tip: The pool-side rooms near the beach are very decent and have a unique layout.
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TJFriday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you for sharing your wonderful experience with us.
I am happy to read you rented a Jeep and had the opportunity to explore the unique and pristine surroundings of Vieques Island.

We look forward to having you back,

Best Wishes
Greg White- General Manager
W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
lewisburg, wv
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

If you have the misfortune of being 'served' by Arelys, who made our experience very unpleasant, find Millie at the Wet poolside bar who went out of her way to make our day a great experience. If i could rate the service i would say terrible then made excellent by Millie.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
3 Thank dctrdes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome,

Thank you very much for sharing your feedback with us.
I am sorry to read that the service provided by Arelis did not meet your expectations and I will make sure to look into the matter, as it is our priority to ensure we provide the best service at all times.
We will also extend your kudos to Millie, who will be pleased to learn about her valuable contribution to making your stay memorable.

Best Wishes
Greg white - GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Retreat & Spa Vieques

Property: W Retreat & Spa Vieques
Address: State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Isla de Vieques
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Isla de Vieques
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — W Retreat & Spa Vieques 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Located on two private, secluded beaches, the W Retreat & Spa Ð Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more   less 
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Also Known As:
w Retreat And Spa Vieques
w Retreat & Spa Vieques Hotel Isla De Vieques

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