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“Some good and bad surprises”

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W Retreat & Spa Vieques
Ranked #2 of 6 Hotels in Isla de Vieques
Certificate of Excellence
New York City, New York
Level Contributor
96 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Some good and bad surprises”
Reviewed 29 May 2014

We spent Memorial day week end with our two daughters 10 & 12

The good surprises :
We had two very nice rooms (311 & 312) directly on the beach
the beach is small but nice , and no big wave so swim is OK with kids
Food was good but expensive (NY price for diner)

The "bad" surprises
Music all the time around the pool (having a room near the pool would have been worse than being in our NY opened windows opened) and pool crowed by non swimmers (margarita and beer drinkers)
The service was "under water" due I hope to the Mday crowd :
- need to wait 15' before having a table for breakfast or diner (even with reservation)
- no more special nether some courses @ 8pm
- no more beach towel @ 3pm
- dirty tennis court with nobody accountable to clean them

On the positive side, the manager (Angel @ the restaurant, Josa @ the Front desk) were aware of the situation and made some commercial gesture

I think between this kind of resort and the new Clubmed "vip" space like in Punta cana or Cancun, I would prefer Club Med as it would be quieter

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank deny67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you for sharing your feedback with us
It is great to learn that overall you and your family enjoyed your experience
I am sorry however, that in some other areas your expectations were not exceeded.
Rest assured this is not representative of the W Vieques as the talent is constantly striving to fulfill every guests' wish.

We hope we will have the opportunity to welcome you back, and provide you with an experience that truly represents the value for which we stand for.

Best Wishes
Greg White- GM
W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (510)
Date | Rating
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English first
Boulder, Colorado
Level Contributor
7 reviews
Reviewed 29 May 2014

Overall amazing trip for our honeymoon. Bounced around puerto rico a bit, but Vieques and the W were by far our favorite! What a treat this hotel was. Outstanding beach and ocean views from around the property and we loved all the little sitting areas overlooking the beaches for watching sunsets or enjoying the free drinks from the lobby bar (from 6-6:30pm).

The pool area was great... poolside service and bar offered a delicious menu of Caribbean inspired fare. try the dorado ceviche with plantain chips... yum! The service at the wet bar varied, bartenders were nice and told us good restaurants and spots to check out on the island. Our favorite employee that stood out was Cirilo (a food runner/expo)...very friendly! We recognized him out in Esperanza and he was awesome. Ended up chatting with him for awhile, shared drinks, and learned a lot about Vieques. Very cool to mingle with such a friendly local.

The concierge Dave, was also extremely helpful. Helped us book a horseback riding adventure, recommended restaurants, and found us Tito, the best cab/van driver on the island. If you need to get around and don't want to rent a car, he is the man! Other outstanding service from Ricky who welcomed us and helped us get to our room and Felix who took us to and from the airport, where you can hang in the w's nice lounge while you wait for your flight. Great touch!

The W offers free scuba gear, kayaks, paddle boards, etc. We really wanted to try paddle boarding for the first time and Ryan gave us a great run through and helped us carry the gear down. Very nice guy, too!

I could go on and on, we loved, loved, loved it!

Only criticism... we got a couples massage and were a little unimpressed by the spa, as they advertise themselves as a spa resort. Our appointment was pushed back an hour, but we never received a call to our room that was the case, so ventured down and had to wait. The massage itself was great, in a private little villa type room overlooking the ocean. However, the facilities lacked the relaxation aspect... no quiet waiting area, no locker room to put robes on, no steam/sauna, etc. This especially would've been nice for us to use while we waited for our delayed appointment.

Again, great place and highly recommended! Thanks to the great staff who truly had an impact on our stay!

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank kcyauch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Congratulations on your recent wedding! We feel honored you selected the W Vieques to spend such a special and memorable occasion.
It is great to learn your overall experience was amazing, and that the talent had such an important role in amplifying your stay. I will ensure to pass your kudos along to the team who will be equally thrilled.

We hope to welcome you back soon!

Best Wishes
Greg White - GM W Vieques
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Plains, New York
Level Contributor
80 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 28 May 2014

We just returned from 4 wonderful days at the W Retreat & Spa Vieques. This is an exemplary W property. Your experience begins at the little Vieques airport. There's a complimentary towel and cocktail waiting for you, before you and your bags are whisked off to the hotel.

The hotel is fantastic! Everything is on-brand, well maintained and pretty much perfect! Once we checked in, we were given a quick orientation of the resort. I get the feeling the staff are rightly proud of their work environment.

The rooms are all big and all face the pool and/or sea. We stayed in a Spectacular room, which means it's on the top floor, but it's the same size. There was a huge bath tub in the middle of the room and a separate shower.

We really enjoyed the pool area. They're immaculately kept and towels are easy to find. The poolside service is appreciated too. The pools are open 24 hours and are lit in the W-style. It's a really short walk to the small private beaches where more loungers are available. It's really quiet by the sea and there are kayaks, diving masks and paddleboards ready for free usage (well, included in the resort fee).

We had breakfast every day in the restaurant and a few dinners too. The service is excellent, warm and friendly. Every breakfast dish is good, but the huevos rancheros was particularly tasty.

As well as being a relaxing retreat, having to fly to the island on a little prop plane from San Juan makes it an adventure too. Vieques is surprisingly undeveloped and I hope it stays that way. There are some great restaurants and beaches on the island. We'd love to go back soon!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank TauntonInternational
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you for sharing your fantastic stay.
We are thrilled to learn you enjoyed every aspect of the retreat and the island and certainly hope to welcome you back soon.

Best Wishes
Greg White, GM
W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014 via mobile

Great views, try to book a room close to Whisper Beach, the adult only area. This area was the most beautiful in all of the resort - in my opinion with easy access to view the stunning sunsets. Free drinks from 6:00p to 6:30p at the hotel bar was a very nice perk. Staff was very friendly and eager to help. Valet was always fast to get our car and pleasant. Would recommend, two thumbs up!

Stayed May 2014, travelled as a couple
Helpful?
Thank Julie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you for sharing your wonderful experience with us. It is great to read you enjoyed the sunset sip available daily, and the extraordinary sunsets to go wit it!

We look forward to welcoming you back,

Best Wishes
Greg White - GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 27 May 2014

Everything so far has been breathtaking until our night in the lounge. The manager on duty Angel was extremely rude and after asking him a question he made me feel really uncomfortable. I have never been spoken to so condescendingly. As a Starwood employee myself, I was embarrassed by his unprofessionalism and lack of customer service. After the rude encounter I was on my way to the ladies room when I overheard him making a joke out of our conversation with other staff members. He embarrassed myself and other guests. I will never go back to the lounge.
Ricky the bellman was outstanding. He was a positive and always happy. If you needed anything he was there for you. He was a 5 star well rounded employee!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank CassieGrace26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you very much for sharing your experience with us.
I am very sorry to hear about your experience with one of our talent members and I will be sure to look into the matter, as we strive to provide the most memorable experiences for all of our guests.

We are happy to read however that you overall had a great experience.

We look forward to welcoming you back,
Best Wishes -
Greg White, GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Corpus Christi, Texas
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 May 2014

I am a huge fan of all W Hotels but this one takes the cake. They have an amazing and friendly staff, small but very attractive pool, the resort has this sort of chic-ecco vibe, amazing outdoor restaurant and chef, extra activities like scuba, nice spa, adult beach with a telephone post for ordering drinks, beautiful giant rocks that cuts off the private beach and so much more. We stayed at the Ocean suite with their private Whisper beach that was empty most of the time and made us feel like we had the whole beach to ourselves. I recommend getting a glass of wine, heading down Whisper Beach at sunset and fall in love with the sound of the ocean. Whisper Beach is very romantic at night. Don't forget to try their lobster that they grill outside in front of you too! AMAZING! This W Hotel did not skip a beat and miss one thing and you have to go to see what I mean. There is something about this place, I have never gone to a place and felt so relaxed and peaceful.

Room Tip: Private Villa or room in front of Whisper Beach
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lena J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome,

Thank you for your amazing comments!
I am thrilled to read you enjoyed your romantic getaway. We definitely agree, the sound of the ocean and sunsets at Whisper Beach are extraordinary.

We look forward to having you back,

Best Wishes
Greg White- GM W Vieques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kalamazoo, Michigan
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 May 2014

We stayed for five nights over Memorial Day weekend. The resort exceeded our expectations, although our expectations were not all that high after having read some of the mixed reviews, particularly about service quality. We used points for a free room, and used suite night upgrades to upgrade to a "fantastic garden retreat". The concierge wrote us a few days before our arrival, and he said he would note a request to move us to an ocean view or ocean front retreat. When we checked in we were told they could not do that - and anyway all were booked over the weekend. The person at check in did work very hard to find us one of the best, most secluded garden retreats with a view of the ocean - so it worked out.

Our phone headset didn't work, and we had to use speakerphone every time we used the phone. We asked for someone to come fix it, and he came at 8am one day, before we were ready to have someone come in our room - so we asked him to come back; he never did, so the phone was never fixed. The clock was always on the wrong time, including after the power went out a few times one morning. Housekeeping never reset the clock (and these clocks are always impossible to figure out how to change without instructions). Housekeeping did only the minimum, especially at turn down. They never replaced the free water (although when we requested it, they would bring it). One time at turn down they removed the dirty towels, but didn't replace any of them - we had to call for more. There was no price list for the mini bar, and there was no space in the fridge for our own stuff.

There is a lovely very small wading pool just out back of villa 17 - very nice and almost always vacant. Luckily we were in our secluded spot, as we could walk out back, view the sea, and not have folks above/behind/next door to us - the garden retreats below off to the side below us did not have such good views nor such privacy.

Food was very, very good. We ate dinner at Sorce (the main restaurant) twice, and breakfast once. The paella and the beef empenadas were fantastic, as was the huevos rancheros for breakfast! We had read some negative reviews of the food, but we thought it was excellent. We got free continental breakfast at the W Cafe. It was an odd setting - just grabbed what we wanted and they just rung it up as SPG Free Breakfast - but it worked.

We rented a car one day - it is very easy as there is a rental place at the resort. We enjoyed having the day (it was a day there was a wedding taking place at the resort, and it was weekend, so it was very, very busy and a bit crazy) to go around the small island, having lunch at Bili's (fantastic) and dinner at Next Course (fantastic as well!) The worst part of our time around the island was going all the way to the far west of the island - the road out there is terrible. Seriously, terrible! Bumps and pot holes everywhere in the dirt road. So unless you really want to go out there and spend some time at the beach there, not worth it.

Overall, a good resort experience. Typical W "fun" with dance music, good drinks and food, good beaches, nice pool(s). Some of the staff were really excellent, and seemed to go above and beyond and were incredibly friendly. Others seemed to do the minimum. If they could enhance housekeeping and the overall sense of service - e.g., attentiveness, promptness, pro-activeness, - and pay attention to the small details (several pieces of wood on the edge of the beach have probably been there for months if not years; a piece of trash sat on highly traveled walkway for several days and no one picked it up; not replacing towels when they took dirty towels away; coming out to see if we wanted a drink at the bar without us having to wait there for 10 minutes) it would take a good place to an excellent place.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sump6080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WViequesGM, General Manager at W Retreat & Spa Vieques, responded to this review, 5 June 2014
Welcome

Thank you very much for sharing your experience with us in such detail
I am pleased to read you enjoyed your room, the pool and the food offerings.
We also appreciate the areas of opportunity you bring to our attention and Wwill certainly be reviewing your comments

We hope to welcome you back,

Best Wishes
Greg White- GM W VIeques
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about W Retreat & Spa Vieques

Property: W Retreat & Spa Vieques
Address: State Road 200 Km 3.2 - HC1 | Box 9368, 0000765, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Isla de Vieques
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Isla de Vieques
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — W Retreat & Spa Vieques 4.5*
Number of rooms: 157
Official Description (provided by the hotel):
Located on two private, secluded beaches, the W Retreat & Spa Ð Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more   less 
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Also Known As:
w Retreat And Spa Vieques
w Retreat & Spa Vieques Hotel Isla De Vieques

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