This is a beautiful oceanfront resort on the island of Vieques. The property itself is amazing, including the pool area, adult beach, and well appointed rooms. My positive comments include friendly staff, great location, reasonable pricing for W property in a tropical destination (with exception of the $60/day Resort Fee). A bit excessive for what you get. Now here's the negative comments, which for me far outweigh all the positive things experienced during the 3-day stay. On the last night, a bat (yes, I typed bat) was found in the room close to the vanity area of the bathroom. I have no idea how long the flying rodent was in the room, but to say the least it was a shock to see something of this nature in the room. Immediately I contacted the front desk to alert them of the situation. The operator did not seem too concerned about the complaint and casually said she would send hotel security to investigate. As a healthcare provider I know how dangerous a bat bite can be. They carry a variety of diseases including rabies if bitten. After waiting almost 20 minutes, finally somebody showed up but the bat went "undercover" in the room. Thank God I took a couple of pictures (heck yes, from a distance) to prove to the staff there was a real situation at-hand. After several minutes of searching the room for the bat, they were just going to leave the room and call off the search. I said, "absolutely not. If you cannot find it you will move me to a other room." Disgruntled by their facial reactions the search continued, but not at their free-will. After another 10 minutes, or so, the bat was located in a sandal located on the floor. Now just imagine for a moment putting your foot into a sandal and stepping on a bat. Worse, imagine sleeping in the room and having a bat lurking around you all night. Or even landing on you while sleeping. The security employee said, "we'll comp your breakfast in the morning." Okay, I don't know about you, but a "free" breakfast does not seem like a good way to resolve this type of situation. Granted, I was not bitten or attacked, but I could have been and exposed to something life threatening. The morning of checkout, I explained to the young gentleman at the front desk what happened. He said this was the first time he had heard of a bat being in a guest room. Okay, call it bad luck but I don't think it's a situation that should ever happen to any guest. The security guy claimed the balcony door must have been left over. My answer to that statement...totally wrong!! The young kid at checkout said he would check with his supervisor on what he should do to help "compensate" for the bad experience. Two days of the $60 per day resort fee was credited. After spending close to $1,800 for a 3-day stay and having to worry the entire last night that maybe, just maybe, a second bat might have gotten into the room, I feel the hotel should have credited my entire food/beverage charges and all resort fees for the stay. Is this too much to ask for? I would love to hear your comments. In summary, just very surprised the W was so casual about my experience with the bat. Will I come back and stay at the W resort in Vieques...still not sure. I hate to let one bad experience spoil an otherwise perfect holiday weekend, but you expect a 5-Star property chain to be more responsive and accommodating to a situation like this one. Let's see if the W will even follow up with. Stay tuned.
- Official Description (provided by the hotel):
- Located on two private, secluded beaches, the W Retreat & Spa Ã Vieques Island in Puerto Rico provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more less
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- Also Known As:
- w Retreat And Spa Vieques
- w Retreat & Spa Vieques Hotel Isla De Vieques