I would personally like to thank Jonathan Heath, the incredibly helpful General Manager, who made my vacation at the W Vieques a truly memorable and relaxing experience.
When I first arrived at the W Retreat & Spa, I was impressed at how beautiful and stylishly chic this resort is - from the Bliss bath products to the sumptuous duvet covers. The W Retreat gets all the details right..
The Concierge, especially Lauren, made sure that every morning my plans were mapped out in detail from what beach to visit, to what the top restaurants in town were, and to what the best sightseeing venues were.
My favorite part of the hotel was the pool. The staff that supported the pool were exceptional, from Carlos, Robert and Monica serving the most creative frozen drinks to Lala making sure that I had fresh towels and that I did not burn. They treated me like I was part of their family.
Mark, from the Sports Club, made sure that my hike in the rainforest was vigorous but memorable.
My only negative experience was with ISLAND ADVENTURES. The Concierge had arranged for a bio sightseeing tour. The taxi dropped me off at Island Adventures a few minutes late and I missed the boat. The manager at Island Adventures decided to scream and talk down to me, and finally asked me to wait outside of his store like I was a dog until my hotel picked me up. Their lack of professionalism and customer service shocked me because everyone on the Island of Vieques went our of their way to make me one of the best trips of my life.
All in all, the W Retreat & Spa hit a home run on this trip. Well done, Jonathan.
- Official Description (provided by the hotel):
- Located on two private, secluded beaches, W Retreat & Spa - Vieques Island is a resort in Puerto Rico that provides the perfect getaway for a relaxing and luxurious villa-style vacation with infinite indulgences. ... more less
- Reservation Options:
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- Also Known As:
- w Retreat And Spa Vieques
- w Retreat & Spa Vieques Hotel Isla De Vieques