According to the other reviews on the site, this hotel is lovely. I can't vouch for that, since I didn't wind up staying there -- I cancelled a few days before my trip. What I *can* say is that, when it comes to their reservations system, they're sloppy at best, in a way that could wind up costing you money. I'd reserved a room and a car through their website, and a few days before I was scheduled to stay there, I called the hotel in the early evening to tell them I wouldn't be coming. They didn't pick up, so I left a message on their answering machine. A few days later, I got a call from them, asking where I was; I told them I'd cancelled my reservation, and they said they hadn't heard about it. So I told them not to expect me. End of story? Not quite.
When my credit card bill arrived that month, I found a charge for $45, for the Vieques rental car agency. I called and found out that they'd charged my card for my no-show -- something I hadn't been told would happen, either when I reserved the car, or when I cancelled the reservation. I called the hotel to ask them what they could do about the charge. And called them. And called them. I kept speaking to desk clerks who -- while very polite -- insisted they could do nothing to help me. Finally, I managed to talk to the hotel's owner, who told me that, in his view, I was responsible for the $45, since the hotel's policy is that, if you cancel your reservation over the phone, you have to do so with a live person. I pointed out that that policy's nowhere on his hotel's website; he said, "Yeah, I guess I should put that up there." I asked why their answering machine was even picking up in the early evening, and he said, "Well, we work the same hours you do, 9 to 5."
I asked if there was anything he could do about the charge, given that it was a fee I didn't know about, which was charged to me because of a rule I hadn't been told about, because I called an answering machine that (it turns out) they can't be bothered to answer. The owner said he'd get back to me. I'm still waiting. Oh, and he still hasn't put that you-have-to-cancel-in-person policy up on the site. So: Now you know.
- Official Description (provided by the hotel):
- Vieques’ Hacienda Tamarindo offers 17 very special rooms, each lovingly and creatively designed and decorated by owner, Linda Vail -- her swan song after over 20 years as a commercial interior designer. Each guest room and public space is unique; imaginatively spiced with a lifetime’s accumulation of art, antiques, and collectibles. An ancient Tamarind tree in the lobby atrium majestically rises three stories through the center of the building. Terraces, courtyards, and sitting rooms offer ample space for relaxation and conversation. The Hacienda is perched on a hilltop with spectacular 180 degree views of the Caribbean -- from sunrise to sunset; looking down on the bedazzling, ever-changing myriad of blue, emerald and turquoise waters. Caribbean trade winds and lazy paddle fans keep you cool and comfortable. Here, you can fall asleep to a tree frog serenade and awake to the smell of jasmine on the gentle sea breeze. ... more less
- Reservation Options:
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- Also Known As:
- Hacienda Tamarindo Hotel Isla De Vieques