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“Great holiday at a great hotel” 5 of 5 bubbles
Review of Bel Jou Hotel

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Bel Jou Hotel
Ranked #6 of 12 Hotels in Castries
Certificate of Excellence
Harlow, United Kingdom
Level Contributor
53 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
“Great holiday at a great hotel”
5 of 5 bubbles Reviewed 28 June 2012

We have just returned from two weeks at the Bel Jou (June) and thoroughly enjoyed the whole experience.
The rooms are spacious with two double beds, flat-screen TV/DVD and remote control air-conditioning. They were cleaned thoroughly every day. The gardens are well maintained with plenty of exotic flowers and shady areas. The pool is small but we never had a problem getting sun loungers.
The meals are buffet style but with plenty of choice and there was always a fish dish and a vegetarian style dish so all tastes were catered for. The food was always hot and well cooked.
Located on top of a VERY steep hill was not a problem - the courtesy bus runs regularly to Castries and Vigie Beach, Rodney Bay and Pigeon Island.The beaches are good (we thought Pigeon Island was the best) and although a few people tried to sell us necklaces and bracelets, a polite no was all that was needed.
The staff at the hotel were pleasant and friendly, as were the locals in Castries.
The Saga rep, Andy, was excellent - not obtrusive but always around if you needed help or advice, as was Camille, the Hotel Manager.
The choice of excursions was good - we did the Whale and Dolphin Watching one and saw 12 Sperm Whales and many Dolphins. The Rainforest Aerial Tram was also excellent.
We loved the whole experience and would not hesitate to return here.

Room Tip: All rooms are good but the 3rd and 4th floor give better views, but bear in mind that there are NO l...
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  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
13 Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Bel Jou Hotel, responded to this review, 4 July 2012
Thank you for your positive feedback concerning our hotel in St Lucia, we take every step to ensure your holiday is enjoyable.

It’s wonderful to hear that you experienced the excursions and made use of the shuttle bus trips to the beaches.

With regard to the food on offer we aim to cater for all tastes with our buffet style meals, ensuring a good choice is available to suit everyone.

We are proud of our team at the Bel Jou and pleased that they enhanced your holiday in St Lucia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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263 reviews from our community

Traveller rating
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    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
  • English first
  • Any
English first
Hull
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 28 June 2012

I have just returned from my holiday after reading such awful reviews about the place i thought what am I going too.Well all i can say is it must be a differant hotel to what I stayed in.The staff, including the manager ,and Andy the saga rep were very nice friendly people they could not do enough for you .The food was excellent very tasty and plenty of it .But there was about 4 people moaning about it even though they were in the dining first and always had plenty on their plates but you always get that were ever you go!!!! It was the first holiday on my own the other guests were all very friendly so please do not be put off going if you want a good holiday and wonderful views and gardens.

  • Stayed June 2012, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
18 Thank lucylouHull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quedgeley
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 21 June 2012

I have just read a lot of reviews of the Bel Jou St Lucia.I don't recognise the descriptions of the rooms or the food.On our second visit we had one of the lovely garden rooms which was superb.The garden is well kept and beautiful. The driver of the minibus is helpful and accommodating.We saw parts of St Lucia we would never have got to see thanks to Emmauel avoiding traffic chaos on Friday teatimes. The bus times don't suit you? Get a taxi then
We have stayed there on two occasions and we are going back again in November of this year.
What were all those people expecting in the Caribbean? 5star London? How dare you critise Castries, it's Cairbbean. People live there, they have dogs, dogs bark, get over it. Pigeon Island is St Lucia's National Trust Park, why should you not pay to enter it? I am ashamed of all these people complaining about such a wonderful unspoiled place.

  • Stayed July 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
22 Thank Sheila M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Westhoughton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 16 June 2012

Well i must say all these miserable people who wrote horrid reviews need to think again,this was my first time as a solo traveller and must say i was a bit scared after reading the reviews especially about the BUNGELOWS but i had a wonderful time.(enclosed pics of bungelows)
Yes there was OLDER people there but it is for the over 50 !!!!,i met some wonderful people and had a ball never laughted so much in ages.
The staff were excellant,very friendly and well mannered,as for the security guards being about 24/7 you would certainly moan if there wasnt any,some people need to get a life.

The food was very good had cooked english breakfast every morning,evening meal was V good as well.The GALA DINNER was great so people stop moaning about the food.

The excursions i found were interesting,and i loved finding out about the island people thats what these trips are all about again stop moaning people.

As for the entertainment at night found that also good,if you want a DISCO then pick a different hotel,there could have been more than there was but im not complaining.

Room Tip: The bungelows are not as bad as they say,i found them quite good for solo travellers,again if you wa...
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  • Stayed June 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
18 Thank lynne g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portsmouth, England, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 14 June 2012

This was my second visit to the the Bel Jou, my policy is usually not to return to places I have already visited but had such a wonderful time in August last year decided to back. Enjoyed the week but after the luxury of the first week at Buccament Bay this was so down market! Most disappointed to find out the Ian, Saga's local rep was no longer there. Whilst it was enjoyable stay there felt like there was an air of tension amongst management and reading the latest reports there probably was. No complaints Room, food, excursions all good. Bar and restaurant staff all work tirelessly to keep guest happy. Whatever is going on within the management, Saga need to look long and hard at what is being offered here.

Room Tip: Bungalows for the single guests do not have views over the sea they are spacious and ideal for disab...
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  • Stayed April 2012, travelled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
8 Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton, United Kingdom
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 bubbles Reviewed 14 June 2012

Having spent a wonderful 2 weeks here in Nov/Dec 2011 returned May 2012 for another 2 weeks,what a big mistake! Such a lot of changes,none for the better.New manager,new saga rep,spa closed down,cheaper cuts of meat used,the staff no longer joining in the dancing in the evening,and while you cannot fault the staff on the service they provide,they are not as happy as before.The independant table, which was such a success,was no longer available as before,the rep was conspicuous in his absence,previous rep Ian was always around,joining the independent table every evening.The atmosphere is no longer there,the hotel is looking tired,rooms smell very musty which left clothes smelling same,and my toilet didn't flush properly.Smaller wine glasses too,what's that all about? All in all a very disappointing return,which will not be repeated.Come on saga this is your only saga owned hotel,why all the cost cutting? I am of course aware of refurbishment planned this summer,but it will take more than a lick of paint to repair the damage caused by cost cutting,loss of return guests will cost you dearly I think.

  • Stayed May 2012, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank Pam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
beljouslu, Manager at Bel Jou Hotel, responded to this review, 19 June 2012
Thank you for taking the time to feedback your experience of your stay at the Bel Jou Hotel.

You will be aware that you are asked to complete a questionnaire at the end of your stay, this valuable information helps us understand your holiday experience.

As you have returned to the Bel Jou you will be aware that staffing at the hotel is probably one of the more significant changes we've made - having now replaced both the representative and the General Manager. We're very conscious that having the right staff in these key positions is important and as a result of what we've been told, we were of course more than happy to make these changes.

As for the spa, we appreciate that this is now closed, but we have made arrangements for customers to enjoy other facilities in its place. At the end of July 2012, we are also going to complete a refit including remodelling of the buffet area to enhance the dining experience, along with improvements to the bungalows and replacement of soft furnishings.

St Lucia is a beautiful island and we are very fortunate to have our own hotel operating there. We will continue to make improvements that are needed to ensure that our customers have a worthwhile experience whilst staying with us at the Bel Jou, and we hope that the above has demonstrated that we take all feedback very seriously.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Slaford, lincs.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 13 June 2012

Having just got back from staying one week at the Bel Jou Hotel...I must say neither my husband or myself were particularly overjoyed with it. The staff are excellent...very efficient..and friendly. Our room ( 212 ) was very dull in colour and general decor..but it was cleaned daily, both double beds were more than comfortable, and we had a super view across Castries and the surrounding hillsides, What a pity about the constant barking of dogs in locallity. I realy dont think that we had one day or night when they were not Barking!!!
Having been warned about the ammount of steps in the hotel to each of its many levels,,,, nevertheless many people I spoke to, including our own good selves found them extremely tiring given the humidity and heat. If you are not good wirh steps...dont opt for this hotel. The included tours were very mudane and realy not of much interest . The surrounding area of the Island is in our opinion... very seedy and shabby...AND as far as we could see was pretty much the same across much of the rest of the Island.
Rodney bay beach is lovely and you can get an excellent swim there.. Pigeon Island bay is just fine also if you decide to pay to go through the privately owned land which is gated!!! the local beach ( Vigie ) only has one decent swimming area ...and there are no umbrellas or chairs available!!!! The hotel shuttle bus runs quite frequently during the day... but the last time it comes up is 4.30....and we personally... didnt like being constantly tied to its times. The bus being the only method of getting to the beaches....the hotel is perched high up on the volcanic outcrop... and believe me ,,, it is most dangerous to attempt to walk it.
The town of castiies is dirty...seedy,,, rundown..and without their corregated iron sheets , I realy dont know what the good citizens would do for their roofing!!!!Castries is very disappointing indeed .I As is pretty well most ot the island in general, St Lucia is definately not the place for me!!!!!!!
The grenadine tour is more that worth the outlay....do try it. The hotel itself is sorely in need of refurbishment...but the staff are great. Would i return to the Bel Jou...???? a resounding NO... Sorry...not for me...

Room Tip: All the rooms are reasonable and all have a super view.If you choose to upgrade...is well worth it...
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  • Stayed April 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Susan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bel Jou Hotel

Property: Bel Jou Hotel
Address: La Pensee Road, Castries 89131, St. Lucia
Region: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Free Parking Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#6 Romantic Hotel in Castries
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Bel Jou Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
St. Lucia's wonderful, adults only hotel. Boasting stunning views over Castries and out across the gorgeous ocean from its setting atop a lush, tropical hillside, the 4-star Bel Jou provides a tranquil, tropical retreat for today's adult and senior travelers, free from the distractions of the more overrun resorts. With many opportunities for sightseeing and sampling island life, the hotel's relaxed atmosphere is perfect for a leisurely holiday or a lively Caribbean experience. ... more   less 
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Also Known As:
Bel Jou Castries
Bel Jou Hotel St. Lucia/Castries

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