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“Bird Sanctuary”
Review of Auberge Seraphine

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Auberge Seraphine
Ranked #9 of 12 Hotels in Castries
Reviewed 22 March 2013

As hotels go the Auberge Seraphine must be up there in the stratosphere of uniqueness. It is a town hotel but separated from it in its own cove with the added advantage of hosting birds on its front trees. These white-feathered creatures must love what the hotel charges them since there are there for the long haul. One tree “houses” the singles and another - the reproductive colony. One can see the whole cycle of development from eggs to teenagers in one go. The noise is constant but not oppressive and the action exhilarating. The young birds are rather demanding and their parents stay their “ground” with difficulties. Inevitably, there are victims ending up dead on the shore for causes unclear at the time.

  • Stayed: January 2013, travelled as a couple
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Thank Joe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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79 - 85 of 144 reviews

Reviewed 2 March 2013

ok, I have been to this Hotel consistently since 2008 and to be truthful, nothing has changed. From the courteous and friendly staff to the serene and picturesque view of the open bay area to the front of the hotel. The hotel itself is ideally located just about 5 minutes from the local airport (Vigie) and about the same from downtown Castries and the duty free Point Seraphine facility.

I have to make mention of a couple of wonderful people I can proudly refer to as my "friends", there are Dwight & Chaos at the front desk/reception area who just go out of their way to ensure that their guests are always comfortable, to Thomas & Ben at the bar & restaurant area, next we have the girls at the breakfast shift whose warm smiles and eagerness to please are without fault and last but by no means least, we have Mrs. Camilla Joseph, the great leader of the bunch, truly a dedicated and committed individual!

The rooms to the front (301 & 302) offer what would be the best open view of the bay as they are directly facing the roadway as well as the port area downtown where from the balcony, one can see the cruise ship in port.The only downfall if you regard this as being one, is that these rooms are also in full blast of the countless birds who occupy the trees of the front pond of the facility, I for one did enjoy their constant chatter and singing each morning as well as afternoon as they battle for the best sleeping positions on the many branches.

This snug getaway is ideally what one requires after a long day either on business or pleasure as both the location and great staff add to your relaxation.

Room Tip: 301 & 302, best rooms as they are offer a great view and are also very close to the pool
  • Stayed: February 2013, travelled on business
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Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2013

I thought I knew all hotels and resorts in St.Lucia, and it happened my LIAT flight to Dominica was diverted to St.Lucia, and me (and other five passengers) were offered to overnight in Auberge Seraphine hotel. It is very close to runway strip of Charles airport, but I didn't hear any noises throughout the night. I received a room #104 with nice view to the pool. My room was quiet, and large enough, equipped with TV and AC. Would like to notice the large shower room. Everywhere was clean and relaxing.
During our breakfast, other four passengers shared the same opinion, that rooms were quiet and comfortable. Breakfast area is roomy and elegantly designed.
After breakfst our Taxi driver drove us to airport back, but I had a chance to snap some photos of the hotel early morning.
Oh..forgot..concierge was very friendly...and internet is FREE on hotel grounds.

  • Stayed: February 2013, travelled on business
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3  Thank KiMAGIC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013 via mobile

Lovely little hotel overlooking the port where the cruise ships dock and beautiful white egrets that nest on trees directly in front of the hotel. Lovely room (303 and 304) no problems with wifi. Good food and great, friendly service. Rooms had UK and US style plugs, fridge, iron and ironing board + tea and coffee making facilities. Less than 15 minutes from the smaller airport, and ideal for business in Castries. Would definitely stay there again.

  • Stayed: February 2013
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1  Thank chocoholicBangkok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2013

Auberge is like a home away from home. The staff are exceptionally professional, friendly and courteous. The rooms and the courtyard are clean and in good condition, and I know there are plans to upgrade the rooms soon. Their restaurant is awesome both for the quality of service and taste of the meals as well as the fact that it overlooks the docks where the cruise ships come in. Guests can expect to be comfortable on their trips especially with hi-speed WiFi (BIG GRIN)! The only negative at Auberge is that it cost a little more than the average person is willing to pay for accommodations, but that means you end up in an environment with an exclusive set of people, and you get an exclusive type of treatment. Well done Auberge... Keep up the good work!!!

Room Tip: "Be sure to ask for a discount... ;)"
  • Stayed: February 2013, travelled on business
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Thank ndunky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 February 2013

My room was average to below average. Could use some updates. The view from my room was amazing at sunset. It over looked a pond with nesting birds and water lilies. In the short distance was the port for the cruise ships and sail boats. Very relaxing view from your balcony.

There was no wifi In the rooms. You had to sit by the pool in order to connect.

I had to call room service 3 times for them to answer.

The food was terrible. I ordered a grilled cheese and French fries from the restaurant(I arrived late after work)…I wasn’t sure that you could mess that up…it was terrible.

My check out experience was strange. Check out is noon. I received a phone call at 9:45 to remind me to check out at noon, and again about 45 minutes later…

Room Tip: The room with the balcony facing the port
  • Stayed: March 2012, travelled on business
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1  Thank sdotdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2013

A friendly hotel 15 minutes of mostly pleasant walk from the centre of Castries. Good rooms, pool and restaurant. The hightlight for us was the large colony of white egrets right outside our window with many baby chicks to coo at. Several other bird species on the beautiful lily-covered pond at the front of the hotel.

  • Stayed: February 2013, travelled as a couple
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Thank Jeremy138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Auberge Seraphine

Address: Vielle Bay, Castries 00000, St. Lucia
Region: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #9 of 12 Hotels in Castries
Price Range: £101 - £111 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Auberge Seraphine 3*
Number of rooms: 28
Official Description (provided by the hotel):
A small family run hotel in St. Lucia with one of the most popular restaurants on the island. An obvious choice for business travelers visiting Castries or Gros Islet because of its proximity to SLU airport, more and more vacationers are stopping into Auberge Seraphine for one or two nights during their stay on the island for an authentic local experience. While there is no beach, most rooms overlook the pool and beautiful Vielle Bay. ... more   less 
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Also Known As:
Auberge Seraphine Castries
Auberge Seraphine Hotel Castries
Auberge Seraphine St. Lucia/Castries

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