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Sandals Halcyon Beach Resort
Ranked #5 of 12 Hotels in Castries
Certificate of Excellence
Reviewed 14 November 2013

This was our first time at a Sandals location. The resort is definately first class from the accomodations, the staff, the food, activities, just everything. We enjoyed this being a smaller resort. The only shortcoming of the vacation was the beach and the swimming area. The beach is high on our list of must haves and unfortunately this was lacking. We took local tours and you must do the snuba.

Room Tip: The rooms on the beachfront with the covered patio are worth the extra money
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  • Stayed: July 2013, travelled as a couple
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1  Thank michaels883
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,894 - 1,900 of 3,834 reviews

Reviewed 11 November 2013

* Pools dirty
* Internet subpar (when functional)
* Door card locks poorly functioning - 5 cards changed in two days
* Gas powered pressure washer three days in a row! Very Noisy!
* Only one 110V outlet for N. A. clients and no adaptors at hotel
* The employees were totally amazing
* The grounds were well kept

Room Tip: Rooms on the outside perimeter (East) are right beside a VERY noisy roadway.
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  • Stayed: November 2013, travelled as a couple
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4  Thank CFMEA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded 12 November 2013

Thank you for taking the time to write a review of Sandals Halcyon Beach.
We regret to hear that your stay did not meet your expectations. We strive to uphold the highest standards of service and quality. We have many guests that boast of our luxurious inclusions, water sports, fine dining, accommodations and quality of staff but as hoteliers we realize that there is always room for improvement and your feedback is appreciated.

We want to make sure future guests do not have similar feedback and will take action by notifying the appropriate departments of your concerns.
We do request that while on resort you notify us of anything that does not meet your standards. We are always willing to work with you to make sure you walk away feeling like your stay was money well spent.
Thank you once again.

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Reviewed 10 November 2013

We stayed at Sandals Halcyon from Nov 2 thru the 9th in a "regular" room which was very nice. We had a slight ocean view and the grounds are absolutely beautiful. The pools are nice although chairs at the "activity" pool are hard to come by after about 9am. There were always tons of chairs at the quiet pool. We were very impressed with the grounds - flowers everywhere and everything was very well maintained. Our room was nice with two minor flaws - 1. Every time we took a shower the water would switch from hot to cold throughout the shower and 2. every single day we ran out of toilet paper. Not sure how hard it would be to leave an extra roll in there. The shower had some mildew but considering the humidity - it wasn't surprising but it could use a good thorough cleaning.
The Food - There aren't a lot of choices at this property and you can take shuttles to the other resorts but while we were there they only ran every 2 hours so you really had to plan ahead for it. The breakfast buffet was good and plentiful. Kellys Dockside had wonderful food but HORRIBLE service (more on this later) and Kimonos was AWESOME with the ONLY outstanding service we received all week. We did not try the Italian restaurant and Bayside was good as was the beach snack bar. The restaurants at Grande and La Toc that we tried had MUCH better service, selection and menus.
The Service - This is where the resort was SERIOUSLY lacking. The housekeepers and grounds people were always friendly with a smile and hello. It stopped there. The bartenders were NOT friendly AT ALL and sometimes were downright RUDE. In fact - we met a couple who owned a bar back in the U.S. and they told us that if this were their bar ALL the bartenders and most of the servers would be FIRED IMMEDIATELY. I agree with that completely. At Kellys our first night eating there when we declined the extra cost wine (we don't drink ANY kind of wine) the wine waiter was VERY rude and annoyed with us and refused to serve us any drinks the entire dinner. The waitress didn't refill our water and we asked for more bread and we didn't receive that either. We had a few questions about the menu and she sighed loudly at her annoyance. It was a very bad experience. The 2nd time we ate there it was marginally better but still VERY rude drink waiter when we declined the wine. It is VERY obvious he is paid on commission by how much wine you buy that isn't included in the all inclusive. We weren't being cheap - we don't drink wine ever. All the drinks were EXTREMELY watered down and the bar owners we met suspected that the alcohol in the bottles is watered down. We aren't big drinkers at home but like to enjoy some cocktails on vacation and one day at the pool had several drinks and felt NOTHING. I'm not sure there was ANY alcohol in them.
Tipping - Sandals is supposedly not allowed to accept tips however we did have a nice conversation with one friendly employee (probably the only one) who told us that they DO expect tips and even told us how to do it discreetly (leave it hidden under something on the table and gesture to it to the employee.) We are generally very generous tippers however since Sandals was very specific that they are not allowed we did not bring the amount of cash in small bills that we would need for this. Perhaps this is why we received such rude service but we assumed "no tipping" meant "NO tipping." Apparently this is NOT the case.
Overall we had an amazing time - we didn't let the service issues bother us but we DEFINITELY would not return to Sandals when we can get MUCH better service at a MUCH lower price elsewhere. St. Lucia is an amazing island that is very beautiful. I would definitely go back just not to Sandals.

  • Stayed: November 2013, travelled as a couple
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5  Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded 11 November 2013

Dear Amy,
While we are pleased that you found the resort and its surroundings quite beautiful, we are disappointed to learn that we failed to meet your expectations in terms of service. All staff members are expected to perform their services to our high standards regardless of what our guests purchase and never for a tip.
I assure you that this is not indicative of the norm for us and many of the reviews we receive from our guests highlight the excellent service they experienced. I certainly apologize if you felt that this was not the service that you received during your stay.
We do ask that while on resort you notify us of anything that does not meet your standards. We are always willing to work with you to make sure you walk away feeling like your stay was money well spent.
Thank you for your review and we hope that in the future you will afford us another opportunity to showcase the best of what Sandals has to offer.

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Reviewed 10 November 2013

My husband and I enjoyed our honeymoon here Oct 28-Nov 4th 2013. We stayed in the Romeo and Juliet Butler suite, and let me tell you, once you go butler you never go back! The butlers made everything so special for us. We came "home" several nights to romantic touches like candlelight, music, and a bubble bath, dinner set up on the patio, champagne and chocolate covered strawberries...it was amazing. The resort itself if beautiful and peaceful. It is the smallest of the 3 Sandals resorts on the island, but the best as far as we were concerned. We visited the other 2 resorts and they felt 2 "hotel-ish." We liked the intimacy of Halcyon. The staff is so helpful and friendly, food and drinks were amazing, and it wasn't too crowded to enjoy. The bed was so amazingly comfortable which not something I find often when traveling. We will definitely be back!

  • Stayed: October 2013, travelled as a couple
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2  Thank kt2of3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded 11 November 2013

It is always an honor to host special occasion and it is wonderful to hear back guests that the celebrations went perfectly. We are elated to hear that you and your husband had an amazing honeymoon at Sandals Halcyon and that our butlers were able to add to an already memorable stay.
Thank you for your heartfelt review and we look forward to welcoming you back home! :)

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Reviewed 9 November 2013

Great place! Very kind. Shara is a lively bartender and ensures you keep smiling! Bryan (Intern) is terrific! So welcoming and makes great drinks, including the favorite "melted snowman" aka ice water. Lorenzo was great, and ensured that we had exactly what we needed/wanted! Truly great people!!

  • Stayed: October 2013, travelled as a couple
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1  Thank C C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded 11 November 2013

Thank you for your heartwarming review, C C! It is great that you thoroughly enjoyed the time you spent at Sandals Halcyon Beach! Our staff will appreciate your kind remarks and to know that you have many fond memories of them!
We look forward to welcoming you back soon!

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Reviewed 8 November 2013

Me and my husband stayed at this resort Oct. 17-24. Wow. We stayed in the concierge/club Sandals room category (Honeymoon Hideaway Luxury Poolside Club Level). This was our first Sandals and it's definitely set a high standard. Our house keeper was the same everyday, I wish I could remember her name so I could mention it Donna maybe?, she went above and beyond. She literally came to the room every time we left it seemed like, we'd always come back to a refreshed room. We had a mini bar in our room that was supposed to be restocked daily, me and my husband don't drink so we explained that to Zanius, our bar tender, who took it as a challenge because EVERYDAY he'd make extravagant displays out of extra bottles of juice and water and all kinds of extras. He even special ordered us non alcoholic champagne and wine and delivered it daily!
The concierge service was amazing too! They set up all the reservations and activities and planned out our whole week which made it easy it get all the things we wanted to do accomplished. They also responded quickly when we had a couple issues with some small things like the ac and fridge in our room. Lioni and Che were our main concierge attendants during our trip. You guys are amazing!!
The wedding team was beyond helpful! Tracy was a God send, literally an angel throughout my whole trip! Dane was amazing too, she was working with so much patience while she was 8 months pregnant no less! Unbelievable.
Now the most amazing part of the trip...the food! Normally at all inclusive resorts you'd expect pretty good food but this was literally five star cuisine! Our favorite restaurants for dinner were Mario's and Kelly's but they were all amazing! Bayside is where we usually had breakfast and lunch which are both amazing, it is buffet style but they change it up so that makes it better.
We took the scuba diving course which was $90pp but definitely worth it, it was an experience of a lifetime. And once you take the course you can sign up and go everyday for free.
We also visited the other two resorts, LaToc and Grande and ate at their reservation only restaurant (La Toc at LaToc and Toscainini's at Grande) between the two LaToc was better I tried escargot for the first time, Toscainini's was a bit disappointing compared to Mario's (both Italian) but it could've been what I ordered.
As far as comparing the three I liked ours the best, the other two felt too much like a hotel. Our rooms were like little cottages and you always had a good view it seemed. Our restaurants seemed a little better too but we did have a little less selection.

One more shout out for the great Zanius, he definitely made this trip a 6 star trip!

Room Tip: Club level rooms are definitely worth the extra money
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  • Stayed: October 2013, travelled as a couple
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2  Thank RFHaddad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded 9 November 2013

Thank you for sharing your amazing experience at Sandals Halcyon Beach!
We are honored to have hosted such a special occasion and thrilled that you had the perfect wedding day! The resort is cozy and has a charming way of making you feel right at home.
We hope to welcome you back again soon!

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Reviewed 7 November 2013

Amazing resort everything is included in the price; Used this hotel for a destination wedding top notch service, food, employees go above and beyond; everyone is very friendly, smiles and is genuiendly happy to see you; all the items in your fridge is part of the all-clusive price; beautiful beaches, access to their other two resorts in St. Lucia via shuttle bus, but you can also walk; stunning views from the mountain.

  • Stayed: January 2013, travelled as a couple
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2  Thank Caren J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this reviewResponded 9 November 2013

Thank you for your review! We are delighted that you had a wonderful time at Sandals Halcyon Beach! Along with all that is offered at the resort, being able to visit the other two Sandals properties on the island gives many other options for our guests to explore. Great way to maximize your fun!
We hope to welcome you back in the near future!

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Additional Information about Sandals Halcyon Beach Resort

Address: Choc Bay, Castries GM910, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Castries
#4 Family Hotel in Castries
#5 Romantic Hotel in Castries
#5 On the Beach Hotel in Castries
Price Range: £372 - £866 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Sandals Halcyon Beach Resort 4.5*
Number of rooms: 169
Official Description (provided by the hotel):
•Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more   less 
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Also Known As:
Sandals Halcyon Beach St. Lucia Hotel Castries
Sandals Halcyon Beach Castries
Sandals St Lucia
Sandals Halcyon Beach Resort St. Lucia/Castries

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