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“Excellent hotel”

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Sandals Halcyon Beach Resort
Ranked #5 of 12 Hotels in Castries
Certificate of Excellence
Stafford, United Kingdom
Level 5 Contributor
57 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Excellent hotel”
Reviewed 28 August 2014

We spent 1 week at the Halcyon Beach Resort and were impressed as soon as we got to the airport. As with most Sandals resorts the service starts at their own lounge at the airport where your luggage is dealt with by the resort staff.

The hotel is not as modern as some other hotels on the island and indeed other Sandals resorts but retains a lot more character and better for it.

The restaurants all provide excellent service and a good choice of well presented food. The bar area provides a good atmosphere around the main pool. The staff are very attentive and remember what you are drinking.

During the day the main pool nearest the beach is noisier than the pool in the gardens. We preferred the quieter pool however this is not to say the main pool was rowdy, just a bit more upbeat. Both had good bar and snack facilities on hand and the staff were only too happy to chat and attend to your needs or leave you alone it that is your preference.

The snack bar on the beach is good for more simple food during the day and indeed late in to the evening, whilst the a la carte restaurants serve very good food in the evening. During our week in the resort we did not find the food repetitive, however any longer and you may be visiting the same restaurants twice, which is not necessarily a bad thing as the menus were wide-ranging.

One minor criticism is the small area of the sea in which you're permitted to swim, plus the beach is not as white as in other parts of the island.

Rooms were spacious but the bathrooms a little dated. All usual amenities were available but nothing especially luxurious.

Overall an excellent resort which lots of charm and character, a move away from other larger less personal resorts.

Room Tip: A room around the larger main pool tends to be noisier during the day, a room near to the smaller po...
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  • Stayed October 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank ClaudioSilvermore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,011)
Date | Rating
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English first
West Monroe, Louisiana
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 August 2014

The grounds are beautiful and kept very well. However, we found the service to be terrible. We weren't allowed to enter into the grill because it was 30 minutes before their closing time. When we asked for a coca cola, it was like asking for a million dollars. We usually were 3/4 way finished eating our meal before we ever got our drinks. The bartender totally embarrassed my friend and made my friend cry because she split her drink at the bar (no she wasn't drunk, it just slipped out of her hand). A lady in the photo shop was rude to me when I asked what the wonderful smell was and asked if it may be her perfume. On a positive note, the GRAND in St. Lucia is breath-taking and the workers there do their best to go out of their way to be friendly and help you if needed. We did NOT find this at the Halycon. I'm not at all hard to please, but I do expect what I paid for and that was service which was terrible. If you expect great nightly entertainment, stay at home. Best advice I can give you is to stay at the GRAND!!!!!!!

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Lori B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren B, Online Review Coordinator at Sandals Halcyon Beach Resort, responded to this review, 10 September 2014
Hello Lori,

Thank you for your post. We were disheartened to note that although you were very pleased with our beautiful property, you were not completely satisfied with your stay at Sandals Royal Bahamian. Our excellent service and helpful staff has been the highlight of many reviews, which leaves us quite disappointed that your experience was not indicative of the norm. For this, we sincerely apologize. The General Manager and his team are aware of your comments and will be following up with in these matters promptly. We hope that you will afford us a chance to make things right during a stay that exceeds your expectations in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Plano, Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 August 2014

We stayed at Halcyon for our Honeymoon and had an AMAZING time! The staff is extremely friendly and always willing to help at any time! From the start of our trip, Maverick who helped with our bags, was hilarious and so much fun! Then Euroni at the Bay Side Grill (after 10:30 pm) made the best Jamaican Jerk chicken wings and had such a fun personality!
Probably the only down side was that this was our first time at a resort like this, so we were not prepared to have to dress up for dinner every night. Now we will know for next time though and will make sure to pack more collared shirts for my hubby.
Overall, the food was good, but really it was the service and atmosphere that make this resort so incredible. It was fun visiting the other Sandals on the island for the day, but we are very glad that we chose to stay at Halcyon!

Room Tip: Any room is great, but for a small upgrade you can get a mini bar which is restocked daily. I would...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Natalie N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plymouth, United Kingdom
Level 5 Contributor
44 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 26 August 2014

From he moment you arrive, to the shuttle back to the airport it was a wonderful experience. The staff at Halcyon were always kind, polite and very helpful. the food was fantastic and plentiful in fact it was 24-7, I was amazed at how many people visited the overnight grill for a bite to eat and a chat.
The room was very nice and a great location on the ground floor (502) very handy for the pool and snack bar. Cleaned every day and spotless, with a nice little balcony for drinks in the afternoon.
The beach was excellent and well maintained, all rubbish was removed before the next day. you can have drinks served to you on the beach or food or a massage if required.
There is a shuttle running between the 3 Sandals resorts that is free of charge and I would recommend visiting the other two, we did and found the experience very enjoyable. The trips on offer are worth taking as well we had a great time on all of them.
The best ( and worst ) trip was going back to the airport for our flight home, we chose to take the helicopter ride as it only takes 20 minutes in the chopper or 45 minutes by road depending on the stop's on the way, the pilot went the scenic route around the Pitons, what a fantastic last day.
For those of you debating getting married there all I can say is YES 100 % it will be Fantastic.
You will not regret going here, it's an experience / holiday I will never forget, neither will you!

Room Tip: Ask for one of the 5 numbers (502) the rooms are in a great location.
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  • Stayed November 2013, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
4 Thank Nigel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 5 Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 25 August 2014

Words cannot descibe this place as its amazing. The staff are great, The food is great. The other 2 hotels are great. You must do the street party at La Toc, its amazing. Sandals is the best holiday company in the world. Looking forward to trying Beaches in 2015

  • Stayed November 2013, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Dave M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perryville, Missouri
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 August 2014

We stayed at the Sandals Halcyon in St. Lucia and we had a blast! The resort is amazing, it greatly exceeded our expectations! The staff was extremely helpful and went above and beyond to help us in any way possible. My husband has food allergies and we were a little nervous about the trip because of this but the staff always asked us if there were any food allergies they needed to know about when they were taking our order. We also met with the chef several times to be sure what all my husband could eat. We aren't used to receiving that kind of service everywhere we go and it was amazing! The food as also delicious at every restaurant we ate at! We did visit the other two Sandals resorts on the island but we were most impressed with the Halcyon. It is very laid back and relaxing. It is a smaller resort and you get to know they people who work there as well as other couples staying at the resort. The nightly entertainment was great as well! My favorite was the BBQ/limbo/fire dancing, we had so much fun! The staff really does go above and beyond to make sure that the guests have a good time. Overall a great experience and we cannot wait to go back!

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Amber B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roseville, Michigan
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014

SHARA makes the best drinks here & not only that,she actually tries to find out what your tastes are & then she creates from her own mind what she thinks you'd like. We are blown away @ how she hospitable she has been.She needs her own restaurant business.We actually kept coming back to the Beach Bistro specifically for her special drink mixes! :) Thank you Shara! ♡-Bob & Sheri room 604 Aug 17-24.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RobertandSheri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sandals Halcyon Beach Resort

Property: Sandals Halcyon Beach Resort
Address: Choc Bay, Castries GM910, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Castries
#4 Top resorts Hotel in Castries
#5 Romantic Hotel in Castries
#5 On the Beach Hotel in Castries
Price Range (Based on Average Rates): ££££
Hotel Class:4.5 star — Sandals Halcyon Beach Resort 4.5*
Number of rooms: 169
Official Description (provided by the hotel):
•Friendly to the physically challenged with low rise architecture •Fully air-conditioned Caribbean cuisine restaurant on its own 150 ft pier over the •Caribbean Sea •Houses 169 Rooms with true personal service and intimate experience •English-style afternoon tea served at the Paradise pool •Tableside service at the Beach Bistro •“Stay at one, play at three” free shuttles to Sandals La Toc Golf Resort & Spa and Sandals Grande St. Lucian Spa & Beach Resort•Sandals Resorts “World’s Leading All Inclusive Company” 16 years in a row •Sandals Resorts “Caribbean’s Leading Hotel Brand”, 18 years in a row ... more   less 
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Also Known As:
Sandals Halcyon Beach St. Lucia Hotel Castries
Sandals Halcyon Beach Castries
Sandals St Lucia
Sandals Halcyon Beach Resort St. Lucia/Castries

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