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“Pleasantly surprised by how lovely this was!”

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Windjammer Landing Villa Beach Resort
Ranked #3 of 12 Hotels in Castries
Certificate of Excellence
london
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Pleasantly surprised by how lovely this was!”
Reviewed 8 November 2012

What a wonderful location. We were pleasantly surprised with our room which felt like our own little studio apartment with a roof terrace. Spacious, clean and bright with a fab view.
The beach wasn't crowded (week after half-term) and we loved it. An upgrade in deck chairs would be nice but they were fine.
We ate in the Jammers bar on the first evening and although yummy, we found it expensive compared to restaurants outside the resort. The grocery store is also overpriced. We decided to get a taxi into Rodney Bay the next day and eat there.
A taxi costs $35 ec. Which is reasonable considering how much you save on meals etc.

The waitress we had was friendly. The nurses were great (badly bitten before arrival at wj). Reception staff need a lot of training. They were very nice on the surface but the minute you query something we could tell they were annoyed. One gentleman who may have been the duty manager was the best, his manners and attitude needs to trickle down to the rest of staff.
That said we will be returning next year.

Also the shuttle bus service was great.

  • Stayed November 2012
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Helpful?
2 Thank sticky2308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (772)
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Amersham
Level 5 Contributor
78 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 7 November 2012

Our family of four (2 adults and 2 children 11 & 3) stayed here for two weeks on an all inclusive basis. The location, with its pretty cluster of villas clung to the steep hillside has breathtaking views. We stayed in a 2 bed villa within reasonable walking distance of the hotel (easy 5 min going down - 10min steep walk up) - highly recommended otherwise you have to wait for the shuttle bus service to take you back and forth - a pain if you've left something in the room! We had no real complaints about the food quality in any of its four restaurants, the Upper Deck being overall best for quality. Breakfasts were plentiful and good choice of hot and cold dishes, service in some restaurants was slow, more so in the bar, but we've found this is not untypical in the Caribbean - it's not up to Mauritius standards. There were certain individuals who gave excellent warm friendly service and some who needed to learn how to smile. Children's club was very popular with both our children, as it was the UK half term it was packed but that meant lots of new friendships, the staff there were very attentive and popular. The water sports was plentiful, good pools, and if you stayed around the beach area, all amenities were easy to reach. The beach was safe for children with gentle slopes and daily cleaned sand, and with clearly visible security staff we felt safe in allowing our children to wander without fear. There were a few grumbles - yes the rooms were in need of some refurbishments unless you stayed at the Hibiscus rooms which are modern and right by the beach. The system for payment for each meal / drink was cumbersome - they should have a more efficient process for all inclusive packages. On the plus side the resort has a mix of owners and time shares so this meant we met people who were regulars, friendly, and a good source of local knowledge. Would we return? Yes, a refurb is needed but the kids had a ball.

Room Tip: We stayed in Villa 44 - a good location for a) views and b) walking access to the main facilities an...
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  • Stayed October 2012, travelled with family
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Helpful?
4 Thank Grovewood4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
york
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 November 2012

My family stayed at this resort on an all inclusive basis in October. It is well designed complex with white mediterranean style villas nestled into the hillside. Our accommodation was good but perhaps a little tired for a 4* resort, the whole place could do with some money being spent on it - for example the toilets near the pool were in serious need of an upgrade and several of the patios had significant cracks running through them.

As mentioned in other reviews the location was stunning, if perhaps a litle remote and we had a great holiday.

However, what really let our experience down as the attitude of the majority (but not all) of the staff and the level of service - having to wait at the bar for 10 minutes before being acknowleded when there were only a handful of people waiting, surly greeting of waitresses and waiter in restaurants and so on. A number of fellow guest did complain and service did pick up a little towards the end of our stay but not to the level we would expect for a 4* resort.

At the beginning of our stay we did consider buying into a time share (pleasingly we didn't get a hard sell) but at the end of the wekk we decided that the negative points outweighed the positives.

Would we go back? Possibly, but not for a while and dependant upon the latest reviews.

  • Stayed October 2012, travelled with family
    • Value
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Helpful?
3 Thank kate789York
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sussex, England
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 November 2012

From a child's point of view it was great but if I was in charge then I would upgrade it a lot.the food service was so slow and when you got it some of the food was off putting.for example.At upper deck me and my family waited for... 30 minutes and my steak was nearly mooing it was so raw.I asked for medium rare and got rare.dissapointing.my mums chicken was very dry and my dads fish was so dry it was nearly chicken.papa-dons was the best restaurant of the 3 on Sunday though the carvary was lovely. The views of the sea were outstanding overall it was great,thanks windjammer.hope this review is good for some people

Room Tip: Eat out.get a villa with a pool
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  • Stayed October 2012, travelled with family
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Helpful?
2 Thank Goatch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 31 October 2012

My wife and I came here for our one year wedding anniversary.
We would like to thank the management for providing a bottle of champagne a plate of chocolates and for the flowers on the bed when we arrived in the room for us to be able to celebrate - very nice touch!
We were blown away by the beauty of the gardens the wife Spanish looking buildings and the lovely beach.
The resort has everything you need for a very relaxing stay and ideal for a week's break.
It is slightly isolated but then so are most of the big resorts on the island.
Staff were always very cheerful and willing to help, food was good quality so our only gripe was that eating in the restaurants was pretty pricey. Whilst eating out on the island is pricey the restaurants in the hotel looked even more so.
Tips: Do not go all inclusive- unless you want to do waterskiing all day , book for restaurant of your choice the day before as it gets very busy, leave plenty of time for the shuttle bus to the villas from reception, as they often delayed especially in the evening by more then 20 minutes at times- owing to the size of the resort and expect slightly slow service in restaurants. Try our some set cruises catamaran tour which starts at the hotel unlike other boats, which starts on the south of the island. The day out was excellent!
Regardless of these few minor issues the resort is a lovely place to stay and after seeing some of the other bays on the island we are sure that we made the right choice and we would definitely recommend this to everyone.

Room Tip: Room located quite high up the hill as you'll get an amazing view of the beach and the sunset.
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  • Stayed October 2012, travelled as a couple
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Helpful?
2 Thank Jimboha76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level 3 Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 29 October 2012 via mobile

My sister and I stayed at Windjammer resort. The resort is absolutely gorgeous!!!

In the beginning my sister and I had an unpleasant experience with one of the staff's miscommunication, however when we raised our concern to our tour ambassador it was very quickly brought to the resort manager-Franz. He met us personally to apologize and offered a satisfaction credit. He handled it very professionally, which my sister and I felt extremely appreciated. Thank you!

All the staff were very nice and always smiling. We didn't like the fact we had to wait a long period of time to be assisted at The Jammer Resturant, the wait period to get served by the staff was over 15 mins. It seemed they were understaffed. Other than that all the staff were extremely helpful, always willing to go above and beyond to make sure we were truly satisfied. The staff deserve a great deal of praise for their excellent customer service.

Kudos to everyone for making our stay a great one- I will definitely be staying with the Windjammer Landing again with my husband when we come to St.Lucia.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sana K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 6 Contributor
253 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
Reviewed 28 October 2012

I just had a second visit to Windjammer, the property is very beautiful and the villas are spacious and very comfortable especially for large families or groups. We returned for our 20 year aniversary and had ana amzing time. the staff is excellent and customer service is tops!
When choosing this property just know that if you want to spend time at the Pitons or the rainforest side of the Island Windjammer may not be for you because the drive to the Pitons is approx 1 1/2 , most of your hikes, waterfalls, and snorkeling is around the Pitons. But if you are more of the type for city, markets golf,or just plain hanging out on the resort property Windjammer is perfect for you. Note that if you are staying up at the Estate Villas the walk down is not easy especially if you have children , but Windjammer is excellent about picking you up with in minuted of calling for a shuttle ride to take you uip or down.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank travelthroughmyeyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Windjammer Landing Villa Beach Resort

Property: Windjammer Landing Villa Beach Resort
Address: Labrelotte Bay | Saint Lucia, Castries, St. Lucia
Phone Number:
Region: Caribbean > St. Lucia > Castries Quarter > Castries
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Castries
#2 Top resorts Hotel in Castries
#3 On the Beach Hotel in Castries
#4 Romantic Hotel in Castries
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Windjammer Landing Villa Beach Resort 4.5*
Number of rooms: 237
Official Description (provided by the hotel):
Windjammer Landing Villa Beach Resort & Spa in Saint Lucia, offers an unforgettable Caribbean vacation for families, honeymooners and couples. This exotic 60-acre full service resort is a panorama of picturesque, spacious and secluded hillside villas. With breathtaking views of the cobalt waters of the Caribbean Sea, this Mediterranean village resort is alive with the sights and sounds of beautiful Saint Lucia. Absorb the stunning beauty of nature at the Windjammer Landing. From dining on tropical fruits at sunrise to enjoying a refreshing cruise at sunset and only your choice of what to do in between. Richly appointed with the warmth of wood and an exotic blend of tropical furnishings, your spacious villa sets the mood for complete relaxation and truly your greatest escape. ... more   less 
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Also Known As:
Windjammer Landing Villa Beach Hotel Castries
Windjammer Landing Hotel Beach
Windjammer St Lucia
Windjammer Landing Resort Beach
Windjammer Landing St Lucia
St Lucia Windjammer
Windjammer Landing Villa Beach Resort St. Lucia/Castries

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